Lead a small organisation making a big difference across Ayrshire
The opportunity
Are you an experienced, values-led leader who wants to help people have greater choice and control over their
lives?
The Community Brokerage Network is looking for a new Operations Manager to lead our small, committed team and help
shape the next stage of our development. Working across Ayrshire, we provide free, independent brokerage support
to people navigating Self-directed Support and an increasingly challenging social care system.
This is a varied and influential role for someone who can combine strategic thinking with practical, hands-on
leadership. You will work closely with our Board, lead and support our staff team, oversee funded services and
organisational systems, build strong partnerships and ensure the voices and experiences of the people we support
remain at the heart of everything we do.
About us
For 12 years, CBN has helped disabled people, unpaid carers and others who need social care to understand their
rights, explore their options and plan support that works for them. We believe in independent living, inclusion
and finding creative solutions that build on people’s strengths, relationships and communities.
We are entering an important period of development. Demand for our support is growing, the social care environment is
changing rapidly and a new funding cycle is approaching. We are looking for someone who can provide confident
leadership now while helping CBN develop new opportunities and build a sustainable future.
What you’ll do
- Lead the day-to-day management and development of CBN.
- Work with the Board to turn strategy into
practical plans and effective delivery.
- Lead, support and develop our staff team and promote a positive
organisational culture.
- Oversee service quality, referrals, complex practice issues and organisational
systems.
- Manage budgets, funding agreements, monitoring and impact reporting.
- Develop strong
funding applications and identify new income and partnership opportunities.
- Maintain effective
governance, compliance, risk and health and safety arrangements.
- Represent CBN and build strong
relationships with Health and Social Care Partnerships, funders and third-sector partners.
- Use evidence
and lived experience to contribute to wider discussions about Self-directed Support and social care.
About you
You do not need to have done this exact job before. You will, however, need experience of leading people and
services, sound organisational judgement and the confidence to manage a broad remit within a small
organisation.
You will be comfortable moving between Board reports, staff support, funding applications, budgets, partnership
meetings and practical operational issues. You will share our commitment to human rights, inclusion and
person-led support, and you will understand the importance of combining challenge with constructive
relationships.
Knowledge of Self-directed Support and Scotland’s social care landscape would be valuable. We would also welcome
applicants who bring strong transferable leadership experience and are ready to learn.
What we offer
- A home-based role with flexibility in how your working week is organised.
- 35 days’ annual leave,
inclusive of public holidays.
- A 5% employer pension contribution, subject to scheme rules.
- The
opportunity to lead a respected, values-driven organisation and influence its future direction.
- A
planned handover with the current Operations Manager, subject to the successful candidate’s start
date.
Contract and funding
The post is currently funded to 31 March 2027. CBN has maintained continuous funding since it was established 12
years ago, and applications for the next funding period and other income sources will form an important part of
the role. While continued funding cannot be guaranteed, the Board is committed to pursuing a sustainable future
for the organisation.
Travel and other requirements
Regular travel across North, South and East Ayrshire is required, including to some rural locations that are not well
served by public transport. A driving licence and access to a vehicle are therefore normally required, although
we will consider reasonable alternatives that allow the full requirements of the role to be met.
Occasional evening or weekend work may be required for events, meetings or conferences. The successful applicant will
also be required to join the appropriate PVG Scheme and complete a three-month probationary period.