Business Development & Fundraising Officer
- Full time
- £34,632 – £36,601
- Hybrid: Dundee CAB, Level 4, Wellgate Centre, Dundee, DD1 1DB - genuine opportunity for hybrid working
- Closing 13th July 2026
- Advertised from 30th June 2026
- Salary depending on experience. 33 hours per week (equivalent to our 4 day week) Contract: 24 months, with a clear pathway to continuation
Role
Do you have knowledge of fundraising or skills and experience you could bring to a new and exciting role? Do you have strong relationship-building skills and would like to play a key role in securing the future of vital local services?
Dundee Citizens Advice Bureau are looking to hire a Business Development & Fundraising Officer. As part of our Senior Management Team, you will play a vital role in securing the funding that allows us to keep delivering free, impartial advice to people across Dundee. In this role you will:
- Identify and secure new funding from grants and trusts to corporate partnerships
- Develop and strengthen relationships with funders, stakeholders and the community
- Help shape and deliver our marketing and communications strategy
This is a strategic role which requires strong communication skills, sound judgement and the ability to build lasting relationships across funders, partners and the wider community.
Application notes
To find out more and apply visit our website or download an application pack below.
Closing Date: 13 July 2026
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Top job! Head of Member Support and Service Design
- Full time
- £51,105 – £62,457
- Hybrid: Edinburgh/Glasgow
- Closing 15th July 2026
Are you a strategic leader passionate about delivering exceptional support and driving meaningful change?
This is a rare opportunity to shape how we support our network and make a real impact on communities across Scotland.
As our Head of Member Support & Service Design, you will lead the design, delivery, and continuous improvement of member support services, ensuring they meet the evolving needs of our Bureaux and the people they serve.
This newly created role brings together Network Support, Audit, and Bureau Service Design, placing you at the heart of our transformation. You’ll play a critical role in strengthening how we support our network—enabling Bureaux to deliver high-quality advice that truly changes lives and aligns with our strategic ambitions.
What you will do
- Lead and inspire a high-performing team to deliver outstanding support across the network
- Build strong relationships with Bureaux and key stakeholders, becoming a trusted partner and primary contact for the COCABs Executive
- Drive innovation in service design, working collaboratively to modernise advice delivery through technology and co-design
- Champion excellence by supporting Bureaux to meet recognised standards and build sustainable capability, capacity, and resilience
- Shape the future by leading the co-design and implementation of our new case management system
- Identify opportunities for growth and evolution, enhancing how we deliver services to better meet client needs
Your work will directly support a network that changes lives every day. By strengthening our services, you’ll help ensure people receive the right advice, at the right time, in the right way.
What we are looking for
We are seeking a collaborative, forward-thinking leader who can:
- Balance strategic vision with operational delivery
- Build strong, trusted relationships across a diverse network
- Lead innovation and transformation in complex environments
- Inspire teams and drive continuous improvement
If you’re ready to lead meaningful change and make a lasting impact, we’d love to hear from you.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Background Information
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.
All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.
About the Role
This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.
We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.
In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.
Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.
Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.
This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.
Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
Employee Benefits
We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.
Benefits Advisor
- Full time
- £31,850
- On site: Based at one of the following offices: Hawick, Eyemouth, Duns, Kelso – the successful candidate will need to travel between these offices.
- Closing 10th July 2026
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
To ensure the provision and development of quality advice, information and representation on statutory benefits and other social welfare matters in the Scottish Borders.
Key Responsibilities
• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.
• Research advice areas to identify possible options for the client.
• Improving access to benefit entitlements and maximising income.
• Provide representation for clients at social security first tier tribunals.
• Provide support and guidance on complex cases to CAB staff and volunteers.
• Run outreach sessions across Roxburgh and Berwickshire to enable our clients to access advice within their local community.
• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.
• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.
• Coordinate with other specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.
• Keep comprehensive records of casework which meet audit requirements, including use of CASTLE case recording system.
• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.
• Keep up to date on relevant legislation and case law relevant to the role.
• Carry out case checking responsibilities to help ensure cases are meeting audit requirements.
• Uphold the principles of Roxburgh and Berwickshire CAB at all times.
This list is not exhaustive, and you will be expected to carry out any other reasonable duties as requested by the operations coordinator or the bureau manager.
Top job! Assistant Director, Income and Partnerships
- Full time
- £62,497 – £69,010
- Hybrid: Edinburgh or Glasgow*
- Closing 20th July 2026
Are you a strategic thinker who enjoys bringing people together and turning ideas into real impact? This is an exciting opportunity to play a key role in shaping the future of Citizens Advice Scotland at an important point in our journey.
We are looking for a strategic, hands-on leader who can bring people together, drive collaboration, and help deliver our ambitious plans, with a strong focus on growing income and building impactful partnerships.
Working closely with the Director of Advice and Executive Leadership Team, you’ll help connect teams, improve how we work together, and ensure we’re set up to deliver our strategy.
You will lead cross-organisational work, strengthen communication across Directorates, and support greater consistency in how we operate. You’ll also deputise for the Director of Advice when needed.
A key focus will be income generation - developing and delivering a clear strategy to unlock opportunities across partnerships, trusts, public funding, and new income streams. You will take a proactive, practical approach - building relationships, testing ideas, and embedding a culture where income generation is a shared priority.
You will help create a more connected, sustainable organisation—strengthening how we use data, improving decision-making, and enabling greater impact across our network.
What we are looking for
We are looking for someone who can:
• Combine strategic thinking with a practical, hands-on approach
• Build strong relationships and influence across a wide range of stakeholders
• Spot opportunities and turn them into action
• Work comfortably with complexity and bring people with them
• Use data and insight to inform decisions and improve outcomes
This is a high-impact role with real scope to shape how we grow, work together, and deliver for communities across Scotland.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
*Hybrid working - min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
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