About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen –not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

The Health Improvement Worker delivers compassionate, person-centered care to individuals experiencing homelessness who face severe health inequalities, including complex trauma, mental health challenges, problem drug and alcohol use, and blood-borne viruses (BBVs). Working as an essential part of a 24/7 residential care team at the Milestone Intermediary Care Unit (MICU), you will provide hands-on clinical and practical support, including medication administration, harm reduction interventions, and 1:1 emotional support, to promote recovery and stability. Through trauma-informed practice and close collaboration with multi-agency health partners, you will empower people to overcome barriers to their wellbeing, build resilience, and transition safely toward positive, long-term outcomes.

Job Summary

The Milestone Intermediate Care Unit (MICU) is a ten-bed Care Inspectorate registered care facility that provides short-term residential care and support for vulnerable people recently discharged from the hospital who are homeless or at risk of homelessness, as well as those in the community where admission can lead to early intervention, prevent hospitalisation, or mitigate serious harm. The service supports people navigating multiple complex needs across physical health conditions, mental health challenges, and severe morbidity, including those requiring the initiation or stabilisation of medication-assisted treatment for addiction, starting or adjusting treatment regimes for blood-borne viruses, or needing to engage with intensive community care to manage complex wound infections and trauma related to substance use. Accepting referrals from both in-patient care through a step-down pathway and the community through a step-up pathway, MICU delivers a patient-centered and trauma-informed holistic package of care to facilitate recovery, address health needs, and offer connection to other community projects both within Simon Community Scotland and externally to enable a safe and appropriate discharge.

The shift patterns are 3 or 4 days over 7, day shift 7.30am to 7.45pm and waking night shift 7.00pm to 7.45am for a total of 37.5hrs per week.

Key Responsibilities

• Service Delivery & Direct Support
• Harm Reduction & Health Support: Deliver practical harm-reduction interventions (including Naloxone administration/guidance) Provide support to adhere to new and re-started medication regimes and ensure prescriptions are accurate and taken as prescribed. Support to attend community healthcare appointments, case discussions, and review meetings. Assist people in identifying dietary needs and maintaining a healthy lifestyle.
• Personalised Care Planning: Work collaboratively with people to complete initial assessments, safety plans, create outcome-focused personal plans, and carry out regular reviews.
• 1:1 & Group Interventions: Provide 1:1 emotional and practical support to assist people in overcoming barriers to their health and wellbeing. Facilitate group activities and events that build confidence, self-esteem, and social connection.
• Trauma Informed Crisis Intervention: Provide calm, compassionate support to people in distress or crisis, utilising de-escalation skills and working alongside partners to ensure a safe environment.
• Professional Standards: Maintain excellent standards of care and support which meet regulatory requirements such as SSSC and Care Inspectorate, including confidentiality and GDPR.
• Data Recording: Record accurate and professional case notes in order to gather qualitative and quantitative data for reporting purposes, in line with SSSC.
• Multidisciplinary & Partner Collaboration: Actively participate in Multidisciplinary Team (MDT) meetings and communicate professionally with internal and external partners to coordinate high-quality care, advocate for people, and unlock the best available support and opportunities for each person.

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen –not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

Working as a Service Coordinator within Simon Community Scotland’s Milestone service is a unique opportunity. You are operating at the intersection of acute clinical care, harm reduction, social prescribing and residential support.

Milestone is an intermediate care service designed for people experiencing homelessness who have complex health needs. To succeed here, your role must bridge the gap between the Safer Services (risk management and trauma-informed care) and the complex health issues (physical and psychosocial recovery). This is a great opportunity for the right person.

Service Delivery

This role will support the Service Lead at Milestone with the day-to-day delivery of the service and the development of our Safer Services Model at Milestone.

The Safer Services framework is about more than just physical safety. It focuses on psychological safety and reducing harm in a way that keeps the person at the centre.

Trauma-Informed Triage

Work with the Service Lead to ensure that Milestone operates within the Safer Services model, informing MDT decisions, creating holistic safety and wellbeing plans based on each person’s unique needs, and leading on activity coordination.

Harm Reduction Coordination

Lead on Naloxone training, overdose prevention education, and providing safety plans for people when they move on from Milestone. This includes social prescribing and community mapping.

Safe Transitions

Help remove the “cliff edge” of discharge by coordinating warm handovers between Milestone and community GP or harm reduction services, healthcare providers, and community-based services.

Coordinate SCS Pathways

Ensure the service is connected with all relevant Simon Community Scotland services, including Street Services, Housing First, VHS and Safer Communities, We See You, and StreetReads.

Job Summary

Community Mapping: “The Strengths-Based Approach”

In this role, community mapping isn’t just about making a list of nearby GPs. It’s about identifying the person’s strengths and community and healthcare options and people that offer connection without judgement.

• Community Mapping: You will support the team to sit with a person to create a literal or digital map of their “safe zones”. This includes identifying recovery cafes or services, libraries with digital hubs (like SCS’s Get Connected, Gambling Harms or Streetreads), or green spaces that support mental wellbeing.
• Service Landscapes: You will map the “warmest” routes to secondary care. For example, which pharmacies in Edinburgh are most supportive of those on Opioid Substitution Treatment (OST)?
• Which dental practices specialise in working with people with anxiety? Ensure the people we support are fully included in We See You and our Edinburgh Support Hub and Edinburgh Pathways Services.
• Safety Mapping: Under the “Safer Services” model, you will identify high-risk areas to avoid, helping the people we support plan transit routes that don’t pass through areas associated with previous trauma.
• Suitable Accommodation: Ensuring the person moves on to a suitable safe space, whatever that means to them.
• Expanding the Service Coordinator role to include community mapping, reintegration, and psychosocial activities turns the position from a clinical facilitator into a community connector for the guests at Milestone.
• In the Simon Community Scotland context, this means moving beyond just “getting healthy” to “staying healthy by belonging”.

Reintegration: The Warm Handover

Milestone is a temporary stay. Reintegration is the most important phase of the journey.

• The Transition Bridge: You will coordinate with partners like Cyrenians or The Access Place to ensure that when a person leaves, their health momentum doesn’t stop.
• Social Prescribing: Instead of just a medical prescription, you might “prescribe” a peer-support group or a volunteering opportunity. You will physically accompany a guest to their first session to lower the “barrier of the unknown”.
• Digital Inclusion: Utilising SCS’s Get Digital model, you’d ensure that people have the hardware and the data to manage their own health appointments and stay connected to their new community assets post-discharge.

Psychosocial Activities: Building Social Capital

Psychosocial support at Milestone focuses on the idea that recovery is easier when life is full of meaningful

alternatives to harmful activities.

• Therapeutic Connection to Nature & Arts: You might lead or coordinate sessions that allow for non-verbal expression of trauma, such as gardening or outdoor activities.
• Community and Support Groups: Facilitating groups that focus on the MAT Standards (Medication Assisted Treatment), helping people understand their rights and empowering them to take an active role in their clinical decisions.
• Life Skills for Independence: Practical psychosocial work like “Cooking for Health” on a budget or “Sleep Hygiene” workshops. These activities reduce the anxiety of returning to independent living. These will be co-designed and co-created in partnership with the people we support.

Admission

Health Outcome Focus: Acute medical stabilisation; BBV screening, attending appointments, transport and advocacy, holistic healthcare planning and safety plans.

Psychosocial/Mapping Focus:Creating a “Safety Map” & building trust.

Mid-Stay

Health Outcome Focus: Medication adherence; chronic condition management.

Psychosocial/Mapping Focus: Engaging in group activities; identifying community assets.

Discharge

Health Outcome Focus: GP registration; “Warm” clinical handover. Warm handovers for health and housing services.

Psychosocial/Mapping Focus: First visit to a community hub; digital health setup.

Post-Stay

Health Outcome Focus: Reduced A&E presentations.

Psychosocial/Mapping Focus: Enhanced community networks and engagement. Sustained social connection; peer support engagement.

Are you passionate about using data and evidence to change young people’s lives? We are looking for an Evidence and Impact Officer to join our Systems, Evidence and Impact team – someone who can turn our quantitative and qualitative data into robust insights and compelling reports that demonstrate the difference mentoring makes to young people, mentors and the education and skills system.

Key responsibilities:

• Support the ongoing development of our Outcomes Evaluation Framework and monitoring tools, ensuring accurate collection, storage and analysis of quantitative and qualitative outcomes data.
• Generate actionable insights through thoughtful and robust analysis and visualisation – identifying trends, successes and areas for improvement.
• Create high quality evidence and impact reports for internal and external audiences, including schools, local authorities, funders and policy makers.
• Create, maintain and quality assure accessible data dashboards to give delivery teams real-time insight into programme performance.
• Train and support delivery staff in data collection methods and the use of our systems, helping to embed a culture of impact and data across the charity.

About you

We are looking for a creative, detail-focused analyst who is passionate about youth development. You will:

• Have proven experience in qualitative and quantitative data analysis and interpretation.
• Have experience of monitoring and evaluation approaches such as Logic Models, MEL and Theory of Change.
• Be proficient in tools and techniques to visualise data (e.g. Tableau, Looker Studio, Google Sheets) to communicate insights.
• Be able to present data in easy-to-understand formats and communicate confidently with internal and external stakeholders, including young people.
• Be a strong team player, self-motivated and able to manage multiple projects to tight deadlines.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

Are you a technical problem-solver who believes that technology should serve people, not the other way around? We are looking for a Solutions Engineer who can help turn our tech ideas into real-world tools that make life easier for our mentors and young people – someone who understands that behind every piece of technology is a person it’s meant to help.

Key responsibilities:

Lead on digital projects from start to finish – making sure the right people are involved, the steps are clear and everything stays on track to hit our goals.

Use AI/LLM tools to rapidly prototype solutions. You’ll design user acceptance testing (UAT) to ensure AI outputs are ethical, accurate and high-quality.

Bridge the gap between technical and user-friendly. You’ll lead requirements gathering, conduct user research and collaborate with our Learning & Development team to ensure new tools are fit for purpose.

Help look after our digital tools and guide us as we move our data and systems from Salesforce over to newer, more modern platforms.

Manage AI-specific risks, including data privacy and ethical considerations, ensuring security auditing is integral in every project from day one.

About you

We are looking for a creative, resourceful professional who is passionate about youth development and technical excellence. You will:

Translate complex business needs into actionable technical requirements

Have the confidence to coordinate with people from all across the charity, helping different teams work together smoothly and ensuring our projects stay on schedule.

Have strong IT skills with an interest in AI, automation and data mapping.

Value user research, empathy and clear communication. You don’t just build a tool; you ensure people know how to use it.

Be comfortable working independently or as part of a team on multiple simultaneous projects.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.