As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery

Willowacre Trust are looking for new Advice Officer – Energy who share our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values - respect, inclusive, integrity, improvement and support - guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

The Advice Officer – Energy will offer support to people in need of energy advice who are residing in the communities served by WSHA. The Advice Worker – Energy plays an integral role in our offer of support and will be expected to embrace a holistic approach to supporting customers. This support aims to positively impact the capacity of individuals and households by assisting them to sustain their home through the provision of practical, accessible and person-centred energy advice services.

This approach focuses on prevention and early intervention by helping customers to reduce fuel poverty, understand and manage household energy use, access appropriate tariffs and payment options, improve confidence in dealing with suppliers, and connect to wider support including income maximisation, debt advice and hardship funding where appropriate

You will play a key role in:

• Providing energy advice services to people individually and in group settings through home visits, accessible community settings, digital platforms, information events, office appointments and telephone enquiries
• Supporting customers to understand energy bills, compare tariffs, consider switching suppliers where appropriate, and make informed choices about safe and affordable energy options.
• Support vulnerable households to better understand and manage household energy systems and appliances, including heating controls, thermostats, boiler programming, meter issues and condensation, helping them to maintain a safe, warm and energy-efficient home
• Maximising customer income and household resilience by identifying and applying for grant funding to provide energy vouchers, funds towards energy bills and funds to help clear energy debt.

About You

• Excellent communication skills with the ability to explain complex information clearly, accurately and sensitively
• Good IT skills including Microsoft 365, Word, Excel, Teams and case recording or database systems such as Advice Pro
• Experience of delivering energy advice, information, guidance and support directly to customers individually and in group settings
• Experience of working with individuals to develop outcomes-based support plans which promote household resilience, reduce fuel poverty and support wellbeing
• Knowledge and understanding of energy bills, metering, tariffs, supplier switching and available grants, rebates and wider assistance schemes

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

The job will be based in the reception area of the Association’s offices at Aspire Building, 16 Farmeloan Road, G73 1DL and will involve a range of duties including:

• Dealing with enquiries via the telephone and in person in the office
• Minute Taking
• Taking and reporting repairs and arranging suitable access
• Taking and processing payments
• Processing large mail shots
• Issuing surveys and collating responses
• Collating and issuing housing application packs
• Processing incoming applications for housing
• Stock control for office supplies
• Recording, scanning and filing safety records
• Assisting with the hospitality for visitors and meetings
• Processing incoming and outgoing mail
• IT proficient
• Any other admin duties as required by the Association

You will be an important member of the team providing administrative support to our operational teams with the ability to provide front line service provision to our customers. Consequently, you should have worked within the social rented sector, have recent knowledge and experience in administration, good knowledge of Microsoft word and excel, excellent interpersonal and communication skills. You will be required, always to promote the Association in a positive manner and uphold its good reputation.

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently recruiting for a Compliance Assistant to join our team as part of our ongoing commitment to landlord health and safety compliance for our tenants and residents in over 5000 homes across Scotland.

Reporting to the Compliance Officer and providing support and guidance to the Property Services teams and wider organisation on compliance with landlord health and safety legislation to ensure that robust and effective data management systems, processes, programmes and approved contractors performance are in place.

Key Responsibilities – What You’ll Do:

The role is responsible for the effective coordination and day to day delivery of compliance services and Planned Preventative Maintenance (PPM) inspections at defined frequencies and timescales by way of scheduling, collating, scrutinising and recording servicing certification and PPM inspection data to provide accurate and detailed reports on Landlord Health and Safety compliance activities. Principle Duties and Responsibilities include:

Undertake appropriate procedural actions detailed within the Policies and Procedures to coordinate and deliver Landlord Health and Safety Compliance Tasks. Work closely with colleagues and external contractors to ensure work is completed to 100% compliance standards on time, within scope and budget

Contribute to the robust management of external approved contractors and internal contributing teams to ensure service programmes & inspections are carried out and any remedial actions are arranged and completed in line with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) within timescales in accordance with legislative and regulatory guidance

Support Compliance Officers in development and effective delivery of action plans and trackers by scrutinising, collating and reporting of risks and recommendations identified within landlord health and safety compliance risk assessments

This is a varied and fast-paced role, ideal for someone who enjoys being visible and contributing to a positive, proactive safety culture.

Requirements – What We’re Looking For:

Recognised administration qualification or equivalent in compliance related discipline

Competent in the use of Microsoft Office 365 applications

Detailed understanding of the scope and content of current legislation and regulations applicable to compliance activities with substantial knowledge of compliance policies

Agile and flexible working with a willingness to travel to different sites, training and any other meetings as required

Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.

Join the Barrhead Housing Governing Board

Help Shape the Future of Homes and Communities

Do you want to make a real difference in your community?

Barrhead Housing is looking for passionate and committed people to join our Governing Board. This is a rewarding voluntary opportunity to influence decisions, shape our future direction, and help deliver high-quality homes and services for people across East Renfrewshire.

Why Join Us?

• Make a meaningful impact on local communities
• Help shape the future of a successful, community-led organisation
• Work alongside dedicated and experienced Board members
• Receive training, support, and development opportunities
• Gain valuable governance and leadership experience

Who Are We Looking For?

You don't need previous Board experience. We're looking for people with enthusiasm, sound judgement, and a commitment to making a difference. We are particularly interested in those with experience in:

• Digital strategy
• Housing development and asset management
• Sustainability and climate change
• Finance, audit, risk, or performance management