Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:

• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

• Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
• Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
• Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.
• Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
• Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
• Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
• Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
• Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
• Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement.
• Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
• Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.

Specific Responsibilities

• Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
• Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
• Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
• Produce regular, insightful reporting on member recruitment, retention and churn, pipeline health and activity, and performance against agreed targets.
• Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
• Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
• Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
• With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.

Person Specification

Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas.
• Collaborative - Involving two or more parties working together.
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination.
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs.

Essential Experience:

• Sales and marketing experience with good relationship/account management experience.
• Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).
• Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement.
• Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.
• Experience of line managing a team of staff and volunteers as well as working with external agencies.
• Comfortable working to targets and being accountable for outcomes.

Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• A strong working knowledge of churches, Christian faith organisations and charities.
• Ability to communicate professionally and effectively at all levels of an organisation.
• Motivated to continually improve on past success and to challenge the status quo.
• Excellent interpersonal skills, including the ability to engage an audience.
• Self-motivated, resilient and outward-looking
• Ability to build strong, professional relationships with contacts of the charity.
• Ability to work as a team member with colleagues and across departments.
• Good IT skills (MS Office applications as a minimum) with analytical capability.
• An ability to travel independently; both regionally and nationally as required.
• Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice.
• Willingness to promote and participate in relevant training and CPD.
• Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check

Do you want to help create a safer, brighter future for children across Scotland?

Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

About the role

Based in Edinburgh with some flexible hybrid working this role sits at the heart of our national support line. You will provide compassionate, skilled support to families, carers and professionals who may be facing some of the most challenging times in their lives.

You will respond to busy and varied contacts through phone, webchat and email, offering timely advice, emotional support and practical guidance. Every interaction is an opportunity to keep a child safe, strengthen a family and make sure children’s voices are heard.

You will record your work clearly and meaningfully so that it reflects families’ experiences and helps us learn, improve and grow our services.

This is a fast-paced role, but at its core it is about connection, empathy and good judgement.

What you will do

• Provide high quality support to families, carers and professionals across Scotland
• Listen carefully to understand what matters most to children and families
• Offer clear advice that helps keep children safe and supports recovery
• Respond to a high volume of contacts with care and professionalism
• Maintain accurate, child-centred records that inform service development
• Work as part of a team to improve how we support families across Scotland

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first-place people turn.

Your work will help ensure that:

• children are safer
• families feel listened to and supported
• people get the right help at the right time

What we are looking for

• A relevant professional qualification at SCQF level 9 such as social work, health, education or community education
• Experience supporting children, young people or families facing challenges
• Experience of supervising or supporting others, including staff or volunteers
• Strong listening skills and the ability to respond with empathy and clarity
• The ability to manage risk and make sound decisions under pressure
• Confidence working in a fast-paced environment

What you can expect from us

• A supportive, inclusive team where your wellbeing matters
• A strong focus on learning, reflection and development
• 40 days annual leave (pro rata)
• Contributory pension scheme
• Generous family leave
• Flexible working options

Our values

You will be part of a team that lives its values every day:

With love, we put children first with compassion and kindness

With purpose, we work together to transform children’s lives

With strength, we do whatever it takes to protect Scotland’s children

About Aberlour Sycamore Children’s Houses…

Aberlour Sycamore Services’ vision is to provide warm, loving homes for children where everyone learns, laughs, grows into their future and is treasured always. Sycamore services are widely recognised in Scotland for providing a range of quality therapeutic residential houses for some of the most vulnerable children and young people in the country. The Service is a national resource and as such receives referrals from throughout Scotland.

What we are looking for....

We are looking for people to join our relief pool who are passionate about supporting children and young people. The children and young people who live in our houses have experienced significant trauma in their young lives and our aim is to create loving, nurturing family homes where they feel safe and cared for.

Our relief workers play a crucial role in supporting our teams. This work is offered on a casual, hourly paid basis to provide cover during staff absence and/or particularly busy periods.

Members of our relief pool have a varied range of backgrounds and often work in different areas of the workforce. Although experience in child-care is ideal, we would also like to hear from people who may have skills from their work experience in different sectors which would be transferrable and provide a good basis from which to learn and develop their skills, utilising the range of training we provide.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.

What we offer...

You will receive a planned and supported induction consisting of a varied training programme, including Child Protection. You will be working alongside a highly motivated and skilled team. Find out more about our Employee Benefits and our commitment to Equality and Diversity on our website.

Aberlour is committed to the safeguarding and welfare of all our service users and uses a thorough and rigorous recruitment and selection process including PVG Scheme checks to ensure this commitment is not compromised.

We are seeking an enthusiastic and committed Residential Project Worker to join our Short Breaks Service.

The post is a full-time day shift post, 37 hours a week, worked on a rota basis including weekends.

ABOUT CAERN

Barnardo's Caern Disability Services consists of three unique Projects who deliver a variety of quality services for young people with learning disabilities and/or autism. We have done this for over forty years.

At the Caern Short Breaks Service, we support up to 5 children and young people aged 5-18 by offering respite and short break packages to them and their families.

Working primarily in the residential setting you will promote the happiness, safety and welfare of the young people. You will play an active role in supporting the children and young people and their families/carers to achieve positive outcomes, as identified in the Young People's Individual Support Plans.

ABOUT YOU

Ideally you will have experience in working directly with children and young people in a residential setting. Experience in supporting children and young people with a learning disability and/or Autism would be an advantage. Communication with the young people is paramount - the key is time tabling; structure; reliability and consistency. You will be faced with behaviours that challenge, including physical.

The staff team across Caern Services must be fully accepting of our children and be prepared to offer them a professional relationship based on acceptance and informed by our understanding of their individual needs, wishes and experiences. We are passionate about the children and young people that we care for, showing understanding, empathy and consistency in our approach.

You will hold (or be willing to work towards) a relevant professional qualification at SCQF level 7 or above (for example SVQ3 children and young people) plus an HNC in social services. These qualifications are required to register with the Scottish Social Services Council (SSSC) as part of your employment. There may be external grants available to partly fund this.

For an informal chat about this role – please call 0131 339 8840

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values