Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1460 households in Clackmannanshire and West Fife.

We wish to recruit to our Housing Services Team a suitably qualified, skilled, and enthusiastic individual for the Assistant Housing Services Officer (Maternity cover) post.

• To assist the Housing Services Officers with the delivery of a generic housing management service with responsibility for a range of Housing Management Services within a defined area of operation and assist with other areas as required.
• To contribute to achieving the targets and performance measures set for the Association, the Housing Services department and the post.
• To promote resident participation and community involvement.
• To contribute to establishing, operating and reviewing the Policies and Procedures of the Association that are relevant to the delivery of Housing Services, particularly Income Management, Void Management, Tenancy Management & Anti-Social Behaviour, Tenancy Sustainment and Allocations.

The Role

Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde.

This is a frontline role requiring sound judgement, balanced decision making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods.

You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:

• Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
• Anti Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
• Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
• Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign ups, applying judgement in higher risk or complex cases, and contributing to reducing void loss.
• Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
• Casework & Partnership Working: managing complex and high risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.

This is a two-year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.

The full job description and person specification for the post can be found within our recruitment pack here

Working at Cloch

It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life.

We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods.

How to Fit at Cloch

Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:

• Communicate clearly, confidently and with empathy
• Build strong, positive relationships with tenants and partner agencies
• Apply sound professional judgement and take responsibility for outcomes
• Balance support with fair and proportionate enforcement
• Remain resilient and solution focused when managing challenging situations
• Live our values through your day to day approach to housing management

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are looking for a highly motivated Technical Officer to join our Technical Division. The Technical Officer will play a key role in delivering high-quality asset management and investment programmes across GWHA’s housing stock. The postholder will demonstrate strong technical and specialist knowledge to support the protection of property assets through the delivery of major works, cyclical maintenance, common fabric repairs and component replacement programmes.

Working collaboratively with colleagues, consultants, contractors and stakeholders, the successful candidate will assist with procurement and contract administration, maintaining comprehensive and accurate records, reporting and administrative systems. The role requires a commitment to enhanced customer service through the provision of quality advice, information and support to residents, owners and stakeholders, ensuring all works comply with relevant legislative, regulatory and health and safety requirements.

The successful individual will have demonstrable project delivery experience and risk, compliance awareness, professionalism and competence to reflect core responsibilities and scope of role.

Relevant professional experience is essential. A professional or vocational qualification, and understanding of property factoring services is desirable.

List of Key Tasks

• Support the delivery of planned, cyclical and ad hoc works programmes, including SHQS, EESSH and component replacement initiatives, as directed.
• Undertake property inspections to assess condition, compliance and investment need, contributing to asset management and investment planning, including associated day-to-day updates to/and reporting from asset management software, databases and mobile working solutions.
• Assist in procurement and contract administration activities, including:
  • Preparation of business case options appraisals, specifications and schedules of works
  • Supporting tender documentation and submission processes
  • Assisting with tender evaluation exercises
  • Supporting pre and post contract administration in line with GWHA procurement strategy.
• Undertake site visits to monitor works on site, attending contract meetings as required and escalating issues appropriately.
• Support the Senior Technical Officer / Technical Manager in contract management activities, ensuring contractor compliance with quality, cost, programme and health and safety requirements.
• Assess and support the management of contractor performance, reporting concerns, trends or risks.
• Liaise with tenants, residents, private owners and stakeholders regarding planned and live works, contributing to effective communication; complaint mitigation, and complaint handling.
• Represent GWHA at resident meetings and site based engagements where appropriate.
• Scrutinise invoices and valuations for accuracy and value for money prior to processing within delegated authority.
• Assist with risk assessments, compliance reporting and preparation of performance or governance reports.

For the full role profile please see our website.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

About Harbour Homes

Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives from our home in Leith by providing affordable homes and services, and helping to support resilient communities.’

About the role

This is a brilliant opportunity to join our Placemaking Team at Harbour Homes.

The primary purpose of this role is to ensure Harbour tenants are provided with opportunities to engage with Harbour in a meaningful and impactful way to support continuous improvement.

The role holder will be accountable for:

• Encouraging and supporting our Registered Social Landlord tenants to participate in, influence (individually or collectively) and scrutinise decisions taken by us which affect them
• Engaging with relevant management and staff to coordinate tenant participation, engagement and information gathering activities
• Raising awareness of the importance and impact of tenant participation among staff to support a culture of proactively seeking out, listening to and acting on tenants’ views and experiences to improve our services
• Identifying and implementing approaches which ensure that we meet and exceed regulatory requirements for tenant participation
• Encouraging our mid market rent tenants and other customers to get involved at an appropriate level

The role holder will be expected to contribute to effective team working and provide high quality customer service

About you

• Have experience of working in a role where engagement with customers to obtain business intelligence has been a key element of the role
• Have experience of building effective collaborative working relationships with customers and colleagues
• Have experience of engaging with hard-to-reach groups.
• Be Educated to a Scottish Credit and Qualifications Framework level 8 (HND level or equivalent) in a relevant subject or progressing towards full membership of a relevant recognised professional body

Disclosure

A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.