Outreach Support Officer
- Full time
- £26,450
- Hybrid: Fife - Leuchars
- Closing 22nd May 2026
- Advertised from 11th May 2026
- 37.5 Hours per week.1 Year Fixed Term - with the possibility of extension. ESSENTIAL CRITERIA: Full driving license (Vector24 Vehicle Provided)
Role
The Outreach Support Officer plays a vital role in delivering Vector24’s mission to reduce isolation and improve the wellbeing of the armed forces, blue light & Seafarers community. The postholder will proactively identify, engage, and support service users’ and their families particularly those in rural and underserved areas ensuring they can access transport and integrated support services when they need them most.
Working in alignment with Vector24’s REACH strategy, the Outreach Support Officer will build strong relationships with local communities, partner organisations, and referral networks to expand awareness and accessibility of services. They will provide person-centred, compassionate support, helping individuals overcome barriers to healthcare, social connection, and essential services.
The role contributes directly to improving mental health outcomes, increasing engagement, and empowering beneficiaries to maintain independence and wellbeing. It also supports the organisation’s wider goals of sustainable growth, partnership development, and community impact through collaboration, insight gathering, and continuous service improvement.
OBJECTIVES OF THE POST:
- Deliver safe, reliable, and person-centred transport support, ensuring service users including serving personnel reach appointments and services on time, prepared, and supported throughout their journey.
- Provide holistic, relationship-based support by connecting individuals to appropriate health, social, and community services through warm handovers and follow-up engagement.
- Build trusted, respectful relationships with service users, carers, volunteers, and partners, promoting dignity, empowerment, and high levels of satisfaction.
- Act as a key representative of Vector24, strengthening partnerships with organisations and contributing to local networks and third-sector engagement.
- Recruit, support, and coordinate a minimum of 15 volunteers, fostering a strong, motivated local volunteer network.
- Maintain accurate and timely records using CRM systems, ensuring all client interactions, welfare updates, and referrals are documented effectively.
- Plan and manage daily schedules and routes efficiently, adhering to organisational policies and ensuring punctual, dependable service delivery.
- Proactively identify, assess, and manage risks, maintaining high standards of health and safety for both self and volunteers, including completing risk assessments.
- Communicate clearly and professionally in a fast-paced environment, responding constructively to feedback, comments, and complaints.
- Support the wider work of Vector24 by contributing content for communications, attending events, and assisting with administrative tasks when required.
- Provide practical, hands-on support to service users, carers, and escorts, including assisting those with mobility needs, recognising the physical demands of the role.
- Operate consistently in line with Vector24’s policies, procedures, and values, maintaining professionalism and flexibility in all aspects of the role.
PERSON SPECIFICATION:
Essential
- A full driver’s licence
- Experience of working in the community within a health, social care, or welfare setting
- Demonstrate an understanding of the military environment
- Experience of assessing service users’ needs and knowing when to escalate issues to relevant professionals
- An understanding of risk awareness
- An understanding of safeguarding or previous safeguarding training
- Good interpersonal and communication skills
- The ability to work independently and as part of a team
- Good listening skills and knowing when to talk and when to listen to clients
- PVG clearance or willingness to obtain such clearance
Desirable
- SVQ Level 3 or above
- The ability to champion and embrace change
- Experience in community development or community networking
- Experience working within a mental health setting
- A mental health first aid qualification
- Suicide awareness training
- Experience in working with volunteers, ideally in a coordination or leadership role.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong time management skills with the ability to plan routes effectively, accounting for traffic diversions and weather delays.
- Good mentoring skills, with the ability to support and guide volunteer outreach support drivers within your designated area.
- High standards of personal presentation, excellent communication skills, and professional telephone manners.
- Ability to prioritise tasks efficiently in a dynamic environment.
- Initiative in solving problems and handling complaints diplomatically and positively.
- Commitment to creating a supportive environment, sharing information openly, and fostering team collaboration.
- Understanding equality and diversity principles with the confidence to challenge discriminatory behaviour.
- Ability to support clients with complex needs through empathetic and effective approaches.
- Basic administrative skills, including updating client records, submitting online bookings on behalf of clients, and completing health and safety incident reports as required.
BENEFITS INCLUDE
- 31 days annual leave (including public holidays, pro rata)
- Christmas closure period
- 3% matched pension contribution
- Great training opportunities
- Enhanced maternity / paternity / adoption family friendly benefits.
Application notes
Applications close on Friday 22nd May 2026 at Midday
To apply please submit a CV and covering letter explaining why you would be a good fit for the role to the Vector24 Director of Operations, Leon Fisher, via email at leon@vector24.co.uk .
Applicants must hold a full UK Driving Licence and complete a Disclosure Check.
Applications will be considered as they are submitted. Vector24 reserves the right to close the application process early and feedback will only be provided to candidates who attend interviews.
Vector24 are proud to hold the Defense Employer Recognition Scheme (ERS) – Gold Award. We therefore offer a guaranteed interview scheme for Veteran’s and their partners who meet the criteria.
Outreach Logistics Officer
- Full time
- £30,000
- On site: Edinburgh - Office-based (minimum 3 days per week) with flexibility agreed.
- Closing 22nd May 2026
The Outreach Logistics Officer is the central point of coordination for all Vector24 outreach activity. The postholder will oversee bookings, diary management and the coordination of Outreach Support Officers and volunteers across geographic areas.
The role ensures the safe, efficient and person-centred delivery of services, acting as the operational link between service users, staff, volunteers and partner organisations. Every interaction must reflect Vector24’s commitment to compassionate, responsive and high-quality support.
OBJECTIVES OF THE POST:
- Manage all bookings and diary allocations using CRM (Salesforce)
- Coordinate Outreach Support Officers and volunteer teams
- Plan and optimise routes, rotas and scheduling
- Act as the main point of contact for service users and partners
- Monitor service demand and allocate resources effectively
- Respond to operational issues and escalate where required
- Support recruitment, induction and coordination of volunteers
- Ensure compliance with safeguarding and health & safety standards
- Maintain accurate records of activity, outcomes and incidents
- Produce operational reports to inform service delivery
- Provide guidance and support to staff and volunteers
- Coordinate referrals and maintain strong partner communication
- Support financial coordination including expenses and resource use
- Contribute to service improvement and operational development
PERSON SPECIFICATION:
Essential
- Experience in coordination, logistics or service delivery
- Strong organisational and time management skills
- Experience working with vulnerable individuals or complex needs
- Excellent communication skills across multiple channels
- Experience coordinating staff, volunteers or teams
- Competent IT skills including CRM systems and Microsoft Office
- Ability to work independently and make operational decisions
- Strong problem-solving skills with a practical approach
- Understanding of safeguarding and professional boundaries
- Ability to remain calm under pressure
Desirable
- Experience in community transport, social care or welfare services
- Experience working with armed forces, blue light or similar communities
- Experience producing reports and using data to inform planning
- Experience managing budgets or processing expenses
- Formal training in safeguarding, mental health or trauma-informed practice
- HND or equivalent qualification
KNOWLEDGE, SKILLS AND ABILITIES
- Exceptional listening skills and ability to build trust quickly
- Compassionate, empathetic and person-centred approach
- Ability to engage individuals experiencing complex circumstances
- High level of emotional intelligence and resilience
- Ability to remain calm, non-judgemental and professional
- Strong coordination and multitasking ability
- Attention to detail in record keeping, compliance and financial tracking
- Ability to support and guide volunteers and staff effectively
- Commitment to dignity, respect and inclusion
ADDITIONAL REQUIREMENTS
- Full UK Driving Licence
- PVG Scheme membership or willingness to obtain
BENEFITS INCLUDE
- 31 days annual leave (including public holidays, pro rata)
- Christmas closure period
- 3% matched pension contribution
- Ongoing training and development
- Family-friendly policies
Communities that Care Development Officer
- Full time
- £25,354 – £30,184
- Hybrid: Edinburgh
- Closing 24th May 2026
Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our strategic vision is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland.
At the heart of Who Cares? Scotland’s work are the rights of Care Experienced people, and the power of their voices to bring about positive change.
We provide individual lifelong relationship-based independent advocacy and a broad range of imaginative participatory and engagement opportunities for Care Experienced people across Scotland. We work alongside Corporate Parents and communities to broaden understanding and create change. We work with policy makers, leaders, and elected representatives locally and nationally to shape law, policy, and practice, working together to build on the aspirations of The Promise and secure positive change.
The post is primarily focused on the development, delivery, and evaluation of our Communities that Care work within schools primarily in Edinburgh but will feed into our national work too. Providing training and support to schools and other organisations across Scotland and leading on the evaluation and reporting will be key to this role.
The post holder will work with the Coordinator and existing Development Officer to deliver and report on an already-established programme of training and support for all schools in Edinburgh. The post holder will be responsible for liaising with all primary and secondary schools and key senior leaders within the local authority; providing ongoing training and support; gathering evaluation data via ongoing consultation and focus groups with teachers and pupils; and reporting on the impact of this work on the school community/wider local authority.
Whilst the post holder will have a principal focus on Edinburgh schools, they will also support the delivery of the Communities that Care model to schools and local authorities across the country. Participation is also a key part of this role, with the post holder leading on the development, delivery, monitoring and evaluation of local participation groups and supporting local Care Experienced people to engage with our wider membership offer.
The successful candidate will be joining Who Cares? Scotland at an exciting time, when the voices of those who are in or have experienced care are growing in power, individually and collectively – bringing with them insight, challenge, hope and change. While we would welcome the knowledge gathered through relevant qualifications, we are just as interested in relevant work experience.
We welcome and encourage applications from those with experience of care.
If this sounds like the role for you, we would love to hear from you. For an informal conversation about this opportunity please contact Ray MacLean at rmclean@whocaresscotland.org.
Bethany House Night Shift Worker - Edinburgh
- Full time
- £27,670
- On site: Edinburgh
- Closing 19th May 2026
Do you have a passion for making a difference in someone's life? Do you have patience and want to create a safe environment for people to stay? If you do, we have an opportunity for you.
Role
We are looking for a Night Shift Worker who will maintain Bethany House as a safe environment for residents while promoting a caring environment through high standards of professional practice. You will work alongside one other night shift worker each night, offering support to residents and safeguarding the house
Your tasks include establishing and maintaining the general security of the building during night shift hours, in accordance with policies and procedures and accepted customs and practices; and upkeep of our 24 hours residential unit.
Experience of working with vulnerable and homeless people, experience of working within a team and an understanding of mental health issues, addiction problems and chaotic behaviour are essential for the role. You will have an SVQ2 qualification or be willing to work towards this.
As Bethany is a Christian organisation this post carries an Occupational Requirement in line with Equality Act 2010. Applicants should have and be able to evidence an active Christian faith and commitment.
Successful applicants for this post will require membership of the PVG scheme.
We are committed to helping our employees flourish personally and professionally. Below are a few examples of the ways we support our employees.
Bethany provides 30 days of annual leave initially to all contracted staff, rising to a maximum of 40 days depending on length of service.
Bethany provides enhanced payments for maternity, paternity, and adoption.
Bethany operates a company pension scheme to which all staff are auto-enrolled, with option to opt out. We will match any staff member’s pension contribution up to a maximum of 5%.
Bethany provides a death in service benefit scheme.
If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Carntyne service you can start your day knowing what you do really does make a difference!
Penumbra’s Supported Accommodation services offer people with long-term mental ill health the opportunity to live independently in our houses and access daily support, both practical and emotional, from Penumbra staff.
In Glasgow we operate a house in the Carntyne area which caters for individual and shared living with 24 hour accessible support from a committed team of Penumbra staff.
This is an exciting opportunity for someone looking to progress into a leadership and management role. There will be development opportunities to work closely with the Operations Manager and Senior Operations Manager. In addition, Penumbra offers an extensive leadership training programme that you will be actively encouraged and supported to participate in. There will be an opportunity for you to undertake sleepovers from the start of employment and on-call management duties after the induction period has been completed.
As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.
We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.
Latest news See more
