The Outreach Support Officer plays a vital role in delivering Vector24’s mission to reduce isolation and improve the wellbeing of the armed forces, blue light & Seafarers community. The postholder will proactively identify, engage, and support service users’ and their families particularly those in rural and underserved areas ensuring they can access transport and integrated support services when they need them most.

Working in alignment with Vector24’s REACH strategy, the Outreach Support Officer will build strong relationships with local communities, partner organisations, and referral networks to expand awareness and accessibility of services. They will provide person-centred, compassionate support, helping individuals overcome barriers to healthcare, social connection, and essential services.

The role contributes directly to improving mental health outcomes, increasing engagement, and empowering beneficiaries to maintain independence and wellbeing. It also supports the organisation’s wider goals of sustainable growth, partnership development, and community impact through collaboration, insight gathering, and continuous service improvement.

OBJECTIVES OF THE POST:

• Deliver safe, reliable, and person-centred transport support, ensuring service users including serving personnel reach appointments and services on time, prepared, and supported throughout their journey.
• Provide holistic, relationship-based support by connecting individuals to appropriate health, social, and community services through warm handovers and follow-up engagement.
• Build trusted, respectful relationships with service users, carers, volunteers, and partners, promoting dignity, empowerment, and high levels of satisfaction.
• Act as a key representative of Vector24, strengthening partnerships with organisations and contributing to local networks and third-sector engagement.
• Recruit, support, and coordinate a minimum of 15 volunteers, fostering a strong, motivated local volunteer network.
• Maintain accurate and timely records using CRM systems, ensuring all client interactions, welfare updates, and referrals are documented effectively.
• Plan and manage daily schedules and routes efficiently, adhering to organisational policies and ensuring punctual, dependable service delivery.
• Proactively identify, assess, and manage risks, maintaining high standards of health and safety for both self and volunteers, including completing risk assessments.
• Communicate clearly and professionally in a fast-paced environment, responding constructively to feedback, comments, and complaints.
• Support the wider work of Vector24 by contributing content for communications, attending events, and assisting with administrative tasks when required.
• Provide practical, hands-on support to service users, carers, and escorts, including assisting those with mobility needs, recognising the physical demands of the role.
• Operate consistently in line with Vector24’s policies, procedures, and values, maintaining professionalism and flexibility in all aspects of the role.

PERSON SPECIFICATION:

Essential

• A full driver’s licence
• Experience of working in the community within a health, social care, or welfare setting
• Demonstrate an understanding of the military environment
• Experience of assessing service users’ needs and knowing when to escalate issues to relevant professionals
• An understanding of risk awareness
• An understanding of safeguarding or previous safeguarding training
• Good interpersonal and communication skills
• The ability to work independently and as part of a team
• Good listening skills and knowing when to talk and when to listen to clients
• PVG clearance or willingness to obtain such clearance

Desirable

• SVQ Level 3 or above
• The ability to champion and embrace change
• Experience in community development or community networking
• Experience working within a mental health setting
• A mental health first aid qualification
• Suicide awareness training
• Experience in working with volunteers, ideally in a coordination or leadership role.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong time management skills with the ability to plan routes effectively, accounting for traffic diversions and weather delays.
• Good mentoring skills, with the ability to support and guide volunteer outreach support drivers within your designated area.
• High standards of personal presentation, excellent communication skills, and professional telephone manners.
• Ability to prioritise tasks efficiently in a dynamic environment.
• Initiative in solving problems and handling complaints diplomatically and positively.
• Commitment to creating a supportive environment, sharing information openly, and fostering team collaboration.
• Understanding equality and diversity principles with the confidence to challenge discriminatory behaviour.
• Ability to support clients with complex needs through empathetic and effective approaches.
• Basic administrative skills, including updating client records, submitting online bookings on behalf of clients, and completing health and safety incident reports as required.

BENEFITS INCLUDE

• 31 days annual leave (including public holidays, pro rata)
• Christmas closure period
• 3% matched pension contribution
• Great training opportunities
• Enhanced maternity / paternity / adoption family friendly benefits.

Clackmannanshire Community Planning Partnership seeks to develop and test a holistic programme of support for people experiencing gambling harm within a Whole Family Support context. The need for this programme will be addressed via three interlinked elements: Prevention, Treatment and Harm reduction.

We aim to improve health and life expectancy, promote health and wellbeing, reduce health-harming activities and improve individual’s social connectedness, and enable equitable access to health and wellbeing through a preventative and early intervention approach.

The Senior Community Connector will work across our well-established whole family support system, linking individuals into supports to help reduce harm and access treatment. This additional post will work closely with gambling support partners (i.e. RCA Trust and Fast Forward), the Alcohol and Drugs Partnership, the Health and Social Care Partnership, and have access to our wider partnership network to create a package of holistic wrap-around support for individuals and their families.

This post will involve targeted outreach to engage with key population groups, namely women experiencing gambling harm; those with experience of housing insecurity and homelessness; those with experience of problematic substance use; and young people aged 16-24. This post will work closely with a new Income Maximisation Officer through the Citizens Advice Bureau. The post holder will be expected to develop a strong working relationship with CAB, Clackmannanshire Council’s Revenue and Benefits team as well as wider partners in our Whole Family Support system, to generate awareness and referrals for people at risk of gambling harm.

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

Our Turning Point Scotland Services in North Lanarkshire are looking for people like you to help provide individualised support to adults with a wide range of needs, either on an individual 1:1 basis or alongside others and as part of a team.

About Us – North Lanarkshire Alcohol and Other Drugs Outreach Service

The North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service, provides support to individuals who are over the age of 16. The service model is based on The Overdose response Teams, (please see our website for indigo house report).

The service has 3 main parts of delivery these are:

• Overdose response (the team respond to individuals who have had or are at risk of overdose within 24-48 hours of notification).
• Assertive outreach (we “meet people where they are at” ensuring they have access to the support and services they require).
• Crisis response (a partnership with housing colleagues to work with anyone at risk of or experiencing homelessness).

The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.

We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

As a Senior Nurse, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

We value lived experience, please read more about our views.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching within the pay points of the role.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

About Us – North Lanarkshire Alcohol and Other Drugs Outreach Service

The North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service, provides support to individuals who are over the age of 16. The service model is based on The Overdose response Teams, (please see our website for indigo house report).

The service has 3 main parts of delivery these are:

• Overdose response (the team respond to individuals who have had or are at risk of overdose within 24-48 hours of notification).
• Assertive outreach (we “meet people where they are at” ensuring they have access to the support and services they require).
• Crisis response (a partnership with housing colleagues to work with anyone at risk of or experiencing homelessness).

The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.

We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

As a Lead Practitioner, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching within the pay points of the role.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date

We value lived experience, please read more about our views.