We’re looking for a Service Delivery Manager to lead our Hub, Advice and Technical teams within Business Energy Scotland. This is a key leadership role with responsibility for delivering high-quality support to businesses and ensuring the service runs effectively day to day.

You’ll work closely with Assistant Programme Managers to support and develop their teams, helping them deliver consistently excellent advice and customer service. You’ll also play a central role in improving how the service works, identifying opportunities to enhance performance, streamline processes and strengthen the customer journey.

The service is delivering strong outcomes for businesses across Scotland. However, as user needs and expectations continue to evolve, there is a clear opportunity to build on this success; adapting how we deliver, improving the customer experience and ensuring we remain responsive, relevant and impactful.

This role is about more than operational delivery. You’ll help shape a positive, learning-focused culture, embed continuous improvement and support behavioural change; both within the team and in how we support businesses to act on energy-saving opportunities.

The team

Business Energy Scotland supports small and medium-sized businesses across Scotland to reduce energy use, lower costs and cut carbon. We provide practical advice, technical support and access to funding to help businesses take action.

Our team brings together a mix of skills across advice, technical delivery and customer engagement. We work collaboratively, support each other to improve, and focus on delivering a high-quality service that makes a real difference.

What you will do

• Provide day-to-day leadership for Advice and Technical teams, supporting Assistant Programme Managers to coach and develop their people
• Lead on service performance, quality and operational efficiency, ensuring a strong customer experience
• Oversee resource planning and performance management, aligning capacity with demand
• Manage operational risks and support continuous improvement across processes and delivery
• Work with colleagues to design and implement improvements to the service and customer journey

What you will bring

• Proven leadership experience of multi-skilled teams, including supporting and developing managers or supervisors to effectively coach others
• Strong technical knowledge of energy efficiency, low carbon heat and renewable technologies, with the confidence to guide teams and ensure high-quality, accurate advice
• Experience leading operational delivery at scale, including performance management, KPI tracking and maintaining consistent service quality
• Excellent analytical and problem-solving skills, with experience using service design or continuous improvement approaches to identify, prioritise and deliver the highest-impact changes
• Ability to lead behavioural and culture change, creating a positive, inclusive and learning-focused environment that empowers teams, supports innovation and drives ongoing improvement

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer. Want to know more about how we make flexibility real? Check out our Benefits and Culture page.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

This is a Scotland-wide position and is facilitated by ECCAN only for the purposes of this job advert. The successful applicant will be hosted by their local Climate Hub.

Role will be hosted and supported by one of the climate action hubs, who will offer line management, IT, and other support. Arrangements will be shaped around the postholder. The postholder will work with all hubs and the Scottish Government.

Description of the Climate Hubs Scotland

The national network of 24 Climate Hubs across Scotland aims to provide communities with the capacity and confidence to shape and deliver locally relevant climate action that supports Scotland’s transition to a net-zero, climate-resilient future. Hubs operate as locally rooted, flexible, place-based structures that adapt their models and activities to local priorities and contexts. While the scale and structure of delivery may vary, all hubs share the overarching objectives of building local capability and motivation for climate action and supporting communities to develop and implement climate projects.

The climate hubs are run by local third sector organisations. They vary in size and scale, and employ different models of working, including partnership models.

Purpose and outcomes of the role:

To work with the climate action hubs and Scottish Government to develop and take forward collaborative actions across the national Hub network and to achieve the following strategic outcomes:

1. The Climate Hub network is better able to share information, work together and support each other.
2. The network is better connected, with each other, with key partners, and others to ensure that the knowledge of climate action hubs and the communities they serve is used effectively.

Oversight:

The Scottish Government and the lead hub will work with the successful candidate to develop a work plan. Priorities and the work plan will be shaped by the wider climate hub network.

The post holder will be required to provide updates to the Scottish Government and the network on a regular basis. The post holder will work closely with all hubs and in particular with staff supporting national priorities.

Are you experienced in supporting organisations to build infrastructure through undertaking administration tasks?

Are you passionate about raising voices of communities who are most affected by climate but who are least often heard? If so we’d love to hear from you!

We are particularly keen to hear from people who experience marginalisation and minoritisation or who are often excluded from decision-making processes. For example, people of colour; people from working-class backgrounds; people from LGBTQ and migrant communities; care-experienced young people and people with disabilities.

About us

Parents for Future Scotland became a charity 2 years ago as a result of grassroots parent organising and are now a small staff team with a growing network of activists. We are seeking to make climate action the norm among all parents in Scotland. We are in the midst of a big step change, increasing our influence and reach across the country, and we need you to help us in doing that. This post will be the first of its kind within the organisation.

Main tasks

• Supporting the set up of infrastructure for the organisation (a domain name, ensuring everyone can access key packages such as canva etc)
• Ensuring all self-employed staff have equipment that they need and putting processes into place to support the management of this
• Researching office spaces available for the team with a good understanding of what the team needs and booking the office space. Supporting the move to a new office space.
• Ensuring all self-employed staff are paid monthly and that finance systems are updated. Inducting staff in our finance system (Quick Books)
• Checking spend against projected spend across multiple funds regularly and updating the CEO/programme staff where required.
• Ensuring key documents are saved in relevant places for funding, publicity and governance.
• Researching and supporting a move to paid and permanent staff through working with the programme manager
• Undertaking the GDPR audit for the organisation and ensuring that we are compliant at all times.
• Checking on policies/procedures and ensuring that all are up-to-date
• Supporting with the sign-up of new members to PfFS, sending welcome messages and arranging times for programme staff to speak to them
• Being an active participant in our WhatsApp channel where we manage members to help share information and ensure that members are communicating appropriately
• Supporting and co-ordinating posts on socials so that teams are taking it in turns.
• Supporting volunteers to access resources and setting up infrastructure to ensure it’s easy to volunteer within the organisation. Take notes at team meetings and lead sessions / present at team meetings on key topics where information needs to be exchanged or the team requires training.
• Compile a monthly or quarterly newsletter by co-ordinating team contributions and creating something on canva.
• Support the CEO with any tasks needed

Are you right for the role?

We want to create a world which is climate-safe for all children, everywhere. Forever. This is not just a job but an outlook, a vision and a way of being which inspires change through hope, love and connection….and work!

Personal Attributes

Our key values are here. If these resonate with you then you’re in the right place!

Experience

• At least five years experience in a similar role, possibly in a start-up or in an organisation which has gone through considerable change
• Experience with finance and an ability to report on finances (basic accountancy skills)
• Experience of working with a team to build their capacities to run efficiently
• Excellent IT skills
• Experience of researching and implementing new infrastructure/processes within an organisation

Ideal experience

• Experience in working with grassroots movements at local, national level
• Knowledge on climate issues and the need for systemic change
• Experience of working with people from different organisations, functions, and cultures
• Experience working with volunteers
• Experience of QuickBooks

Logistics

• The base for this role will be Glasgow. Initially the role will work from home but we plan to move to an office near the city centre, where the role would be based.
• The staff team are all in on a Tuesday, therefore some availability on Tuesdays is essential

What we offer

• Three days per week on a self-employed basis at £150 per day for 46 weeks for one year from the starting date of the contract.
• We offer a flexible working environment, ideal for juggling the pressures of being a working parent.
• We are a fledgling organisation so your skills/expertise will help shape our direction.
• You will work closely with the CEO who will support you throughout
• There is a high likelihood that we can continue the work undertaken in this role past the current funding period.

Greener Kirkcaldy is a community-led charity working locally to bring people together, take positive action on the climate emergency and support people through fuel poverty and food insecurity. We deliver a range of projects, events and skills training to achieve the needs and goals of local people – building resilience as a community and working towards a future where everyone can live better and tread more lightly on our planet.

Based in the heart of Kirkcaldy – with a community building, training kitchen, bike shop and garden – we carry out activities across Kirkcaldy and work with partners to deliver projects across Fife.

We lead the Cosy Kingdom partnership, a free and impartial energy advice service available to all tenants and homeowners across Fife. We help people save energy and stay warm while spending less on fuel.

We also deliver a means-tested handy service installing simple energy saving measures into people’s homes. Our work plays a vital role supporting people in, or at risk of, fuel poverty and makes an important contribution to tackling carbon emissions and climate change.

The Role

We are looking for a handyperson to join our team who will support people by fitting simple energy saving measures in their homes. These include putting up curtain poles and thermal curtains, installing radiator reflector panels, draught-proofing and fitting LED light bulbs.

You will also be responsible for cleaning and maintaining Greener Kirkcaldy’s premises.

We will provide training, and you will be supported by a great team.

Working at Greener Kirkcaldy

We want our town to be a good place to live and work. We believe in a future where everyone has a say in what happens locally, people are working together to protect our environment and those in hardship are supported to live well. That includes our staff and volunteers.

Working at Greener Kirkcaldy involves being part of a positive, collaborative and social team. Our culture is really important to us. We promote equality, diversity and openness. We have a strong focus on staff wellbeing and development and encourage staff initiative and ideas.

Benefits of working for Greener Kirkcaldy

• Flexible and hybrid working
• Enhanced maternity, paternity and sick pay
• Wellbeing, training and development opportunities
• Social events

Diversity and inclusion

We want Greener Kirkcaldy to be an inclusive and diverse charity where everyone feels supported, valued and able to be themselves. We take part in Fife Centre for Equalities’ Equality Pathfinders programme. We also take part in the Race Equality Environmental Programme facilitated by CEMVO Scotland. Our Equalities Action Plan sets out the steps we are taking to improve diversity and inclusion.

To achieve our vision of Kirkcaldy as a greener and fairer place to live, we need a diverse team. We encourage applications from people of any background. We know that our sector particularly lacks staff and volunteers with Minority Ethnic backgrounds and disabled people. If you identify as Minority Ethnic or have a disability, we welcome your application.