About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

The Session Supervisor is the main operational lead for our drop-in and scheduled advice sessions. They ensure the smooth running of advice services, supporting advisers (paid and volunteer) in the delivery of high quality advice, handling difficult client interactions, and maintaining the flow and capacity of casework.

The role involves second-tier supervision, case checking, practical and emotional support, and on-the-ground problem solving. The post holder ensures that cases are followed up appropriately, escalates complex issues to managers, and helps maintain efficient and responsive service delivery. Occasionally, the post holder may provide direct advice to clients.

GNWCAB’s Board of Directors are looking for four new Directors to work alongside other board members to oversee and support our Chief Executive and our dynamic team of staff and volunteers. Later this year, we will be moving premises and we are seeking to expand our Board to support this process and our onward development. At this important point in our journey, we are seeking Directors who can bring different perspectives to help the Bureau achieve its plans for the future and provide the most relevant and accessible advice services possible.

The Board is currently made up of seven Directors, each offering a different skillset that can support the governance needs and development aims of the organisation. We welcome applications from anyone who feels passionate about our work, regardless of professional background.

The Board has identified an upcoming skills gap related to third sector fundraising and governance, and we hope to fill one of the four roles with someone who has experience of this kind. We would encourage applicants with this background to also consider joining our Finance, Risk, and Audit Committee (FRAC).

For the remaining three roles, we encourage candidates of all kinds, particularly those with strong knowledge of and connections to north west Glasgow. Most important to us is finding candidates who fit our values and our organisation. We are looking for people who are approachable, transparent, team players, positive influencers and who are willing to contribute to debate.

GNWCAB’s staff team, volunteers and clients come from a diverse range of backgrounds, and widening access and inclusion is central to our mission and our values. We want our Board to be representative of our local community and so would welcome approaches from people who live locally or have lived experience of issues facing our clients. We encourage applications from groups that are under-represented on charity boards, particularly people from Black, Asian, or other minority ethnic communities, as well as young and Disabled people.

We happily welcome applications from people who have not been senior volunteers or sat on a board before. GNWCAB is committed to the on-going development of our staff and volunteers and we provide opportunities for training and engagement across the organisation on a regular basis. As a new Director, you will be fully inducted and offered training tailored to your level of experience that would support your development in the role.

Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?

We’re looking for the right person to join us to support the delivery of SCVO’s communications and marketing needs. The post is a 12-month, fixed term contract to provide cover during a period of leave for a full time member of staff.

In this role, you’ll join SCVO’s marketing and communications team and work alongside colleagues to nurture and grow SCVO’s membership community and to tell the story of SCVO and Scotland’s essential voluntary sector.

We’re looking for someone with hands-on experience and strong marketing skills who can support our busy marketing and comms team in delivering our goals.

You’ll use your skills and experience in content development, email marketing, social media marketing and media relations to engage our membership and sector-wide audiences with audience-focused, impactful marketing and communications content.

Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at HR@scvo.scot

SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.

Join Us at Staf – Be Part of our work with young people moving on from the care and justice system.

Staf are delighted to be recruiting for a new role to support the expansion of Youth Justice Voices our national participation project for care and justice experienced young people.

This is an exciting opportunity for the right applicant to support a prestigious, creative and dynamic youth-led project which is influencing real change in the care and justice systems in Scotland. If you are passionate about driving change and developing meaningful participation opportunities and relationships with young people, then we want to hear from you.

Background:

Established in 1998, Staf (Scottish Throughcare and Aftercare Forum) is a membership organisation for all those working with young people leaving care. Staf is a national organisation which represents all 32 Local authorities in Scotland

At Staf (Scottish Throughcare and Aftercare Forum), we believe that young people’s voices should shape the systems that affect their lives. That’s why we developed Youth Justice Voices to ensure that young people with experience of the care and justice system are heard, valued, and influential in driving change.

The Role

We are looking for passionate, skilled, and values-driven individual who will ensure the effective delivery and continuous development of a high-quality national participation project, enabling young people with lived experience of the care and justice systems to influence policy, practice and service design.

The role requires a balance of project management, staff supervision, stakeholder engagement, learning development and direct work with young people, ensuring that participation activity is safe, ethical, impactful and aligned with Staf’s values and strategic priorities.

This role presents an opportunity to lead a nationally significant project that supports young people with lived experience to influence meaningful change within youth justice systems in Scotland.

The postholder will play a key role in ensuring that participation is embedded, impactful and contributes to improved outcomes for young people.

Responsible for: Youth Justice Development Worker / Participation Assistants.

Why This Matters

At staf we create meaningful opportunities for young people to share their experiences, influence policy, and shape practice across Scotland. Our work supports participation that is authentic, trauma-informed, and rooted in relationships.

This is your chance to be part of something that makes a real difference.

If you

• Are committed to children’s rights, participation, and social justice
• Have experience working with young people, particularly those facing adversity
• Have experience of superivising a team
• Can work flexibly and creatively in a dynamic environment
• Value reflection, learning, and trauma-informed practice
• Shaer our values : We listen, we care, we love

Then we would love to hear from you.

What You’ll Get

• The opportunity to influence real change for young people in the care and justice system
• A supportive, reflective, and values-led team culture
• Opportunities for learning, development, and progression
• Flexible working and a strong commitment to staff wellbeing

If you are passionate about amplifying young people’s voices and want to be part of a team that is shaping the future of youth justice in Scotland, we would love to hear from you.