Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim
and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated
with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the
heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and
informed and that we are an effective organisation, that makes a lasting difference. Our
mission at Victim Support Scotland is to ensure that those affected by crime receive high quality
support that will help them recover from their experiences. We aim to do this by adhering to our own
organisational values: Organisational
Values
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are
Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have
improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that
makes a lasting difference to the people we support, and these values are reflected in the behaviours expected
of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous
recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as a Support Coordinator working 26 hours per week. Working week
will be between the following days and hours:
- Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm
Salary band: £27,598 - £36,445 (pro-rata). Salary on appointment will normally be at the lower
salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary
placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Broadside, 2 Powderhall Road, Edinburgh, EH7 4GB, with travel to Jedburgh. You
will also be expected to cover throughout Edinburgh, Lothian and Borders.
You will be reporting directly to a Locality Manager, and you will be responsible for ensuring, within your
Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical
area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers and you will be
responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of
victims and witnesses of crime and our service users. You will also be responsible for all aspects of volunteer
engagement with VSS at your services, including recruitment, induction, learning and development, ongoing
performance management and support. Contributing to business planning and co-ordination ensuring that continuous
learning takes place to monitor that the outcomes of service users are being met is also part of the role.
You will bring experience from a similar role and a commitment to your own professional development. As a confident
and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re
comfortable working with data gathering, analysing, and presenting insights that help shape decisions. Some
court experience would be advantageous. You believe in fairness and inclusion with the confidence to challenge
discrimination, bias, or stereotyping when you see it. Alongside this, you have a solid understanding of the
voluntary and charity sector, and willingness to be flexible in working hours and able to travel as
required.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
Further details of this role are available in the job description & the candidate pack Support Coordinator
Please note - This post will be subject to a satisfactory PVG/Disclosure check.
What we offer
Holiday
When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave
package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
Pension
Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer
contribution will help you plan for the future.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can
support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and
access to a credit union.
Discounts
You will have access to our free health cash plan which includes cover for you and your family across a range of
benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym
memberships, cinema tickets, retail and much more.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee
development is important to us, we offer comprehensive learning and development opportunities.