Assistant Housing Officer
- Part time
- £36,517 – £39,921 pro-rata
- Hybrid: Inverclyde
- Closing 10th April 2026
- Advertised from 18th March 2026
- 14 hours per week, job share post.
Role
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Assistant Housing Officer is central to achieving this. As part of our Housing and Communities team, you’ll play a key frontline role in delivering high quality, compassionate and responsive housing services across Inverclyde.
You will work closely with Housing Officers, the Housing & Customer Support Manager and colleagues across Customer Support and Property Services, supporting a broad range of activities, including:
- Allocations & Voids: administering housing applications, nominations and mutual exchanges; minimising void rent loss through effective pre allocation work.
- Tenancy & Income Management: supporting rent account monitoring, early arrears intervention and helping tenants maximise income through partnership working.
- Estate Management: carrying out estate inspections, addressing neighbourhood concerns and contributing to safe, well maintained communities.
- Customer Engagement: delivering excellent customer service, supporting Cloch’s complaints process, encouraging tenant participation and contributing to community initiatives.
- Casework & Tenancy Sustainment: working with partner agencies to support tenants with specific needs and strengthen long term tenancy outcomes.
This is a permanent, part time (14 hours per week) job share post with a salary of £36,517–£39,921 (Grade 6), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
The full job description and person specification for the post can be found within our recruitment pack here
Working at Cloch
It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.
We are proud of our customer service and remain committed to delivering services that make a meaningful difference to tenants.
How to Fit at Cloch
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Communicate openly, honestly and with empathy
- Build positive relationships with tenants and partners
- Take pride in providing high‑quality customer service
- Bring curiosity, flexibility and a willingness to learn
- Use feedback and insight to guide thoughtful decisions
- Live our values through your day‑to‑day approach
Application notes
What’s Next?
To apply, please submit your CV and a supporting letter outlining how you meet the essential criteria for the role to recruitment@clochhousing.org.uk.
Closing date: 12pm on Friday 10th April 2026
Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. Interviews are expected to take place week commencing 20th April 2026.
All applications are very much welcome to us at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Downloads
Top job! Housing and Customer Support Manager
- Full time
- £51,075 – £55,259
- Hybrid: Inverclyde
- Closing 23rd March 2026
Cloch’s vision is to deliver services that exceed expectations - and this role is central to achieving that. As our Housing and Customer Support Manager, you’ll lead the Customer Support Team and Assistant Housing Officers, ensuring tenants receive excellent, consistent, and compassionate service from first contact through to tenancy sustainment.
Working closely with the Director of Customer Services and Communities and Housing Manager, you will take the lead on:
- Customer Contact & Service Quality: ensuring a responsive, high‑quality first‑point‑of‑contact experience where customers feel supported and heard.
- Allocations, Voids & Estate Management: overseeing effective processes that minimise void loss, maintain high standards and support sustainable tenancies.
- Performance & Compliance: monitoring KPIs, supporting regulatory returns, ensuring adherence to the Scottish Social Housing Charter, and producing meaningful performance insight.
- Team Leadership: coaching, motivating, and developing staff through a behaviour‑led approach that encourages growth, innovation, and accountability.
- Continuous Improvement: identifying opportunities to streamline processes, enhance customer experience and champion new ways of working.
This is a two‑year fixed‑term role, but we expect the position to be reviewed in due course - offering a unique opportunity to shape how customer and housing services evolve at Cloch. The role is full‑time (35 hours per week) with a salary of £51,075 – £55,259 (Grade 8), hybrid working, 8 weeks’ annual leave (29 days + 11 public holidays), SHAPS pension scheme and a range of wellbeing benefits.
The full job description and person specification for the post can be found within our recruitment pack and downloaded via our website here
Working at Cloch
It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.
We are proud of our Customer Service Excellence accreditation and remain committed to delivering services that make a meaningful difference to tenants.
How to Fit at Cloch
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Lead through coaching, encouragement, and empowerment.
- Bring curiosity and a willingness to try new approaches.
- Communicate openly and honestly, building trust and collaboration.
- Promote a positive, supportive environment.
- Use insight and feedback to guide balanced, thoughtful decisions.
- Reflect our values in your everyday approach.
Cadder Housing Association is a registered social landlord based in Glasgow which owns and maintains 699 homes for affordable rent and provides factoring services to over 400 private homeowners. Established in 1993 the organisation is a community anchor for the people of Cadder. The Association owns Cadder Community Hub where we provide a range of activities for our residents.
Creating Cadder’s Spark is an ambitious four-year community wellbeing and environmental programme led by Cadder Housing Association. Funded by The National Lottery Community Action Fund, this new programme will offer a diverse range of activities that bring people together, improve health, strengthen local connections, and enhance access to nature. Activities will run across Cadder Community Hub, Cadder Woods, and within the local community, enabling residents to take part in accessible, free sessions close to home.
A central aim of the project is to increase local connection to nature by revitalising green spaces and supporting residents to feel confident and welcome outdoors.
We are looking to recruit an enthusiastic and self-motivated Creative Wellbeing Officer with experience working with communities in community development, community education and health and wellbeing to lead, design and deliver inclusive community projects that respond to the needs and aspirations of Cadder residents.
Compliance Officer
- Full time
- £46,063
- Hybrid: Inverness Preferred / other offices considered: Edinburgh / Bellshill / Irvine / Thurso
- Closing 1st April 2026
At Cairn Housing Association, we’re passionate about creating great homes, delivering great services, and offering great opportunities for our people.
Cairn is currently recruiting for Health & Safety Officer and Compliance Officer roles as part of our strong commitment to Health and Safety legal compliance and the safety of our staff and tenants across the Association. These are varied and fast-paced roles and ideal for someone who enjoys being visible and influencing a positive, proactive safety culture.
Reporting to the Compliance Manager this role will be responsible the planning and delivery of the Landlord Compliance activities through the management and administration of planned servicing activities, as well as responsibility for resolution any areas of non-compliance.
This includes liaison with colleagues in Maintenance, Investment and Health and Safety to advise on satisfactory solutions and ensure requirements are met. Officers will coordinate and monitor performance of service providers through a combination of external contracts or internal SLAs.
Key Responsibilities – What You’ll Do:
Specification & Procurement
- Lead on the development and specifications of compliance activities
- Undertake procurement exercises in line with regulatory requirements, procuring contracts and services to meet Cairn’s requirements
Data
- Ensure that the Group’s compliance data records are maintained as accurate, accessible and up to date
- Verify all necessary certification and evidence captured and retained in order to demonstrate compliance at all times
Policies & Procedures
- Assist the Leadership Team in the periodic review, amendment and implementation of policies and procedures as required
- Uphold a consistently high standard of service delivery and ensure compliance of statutory regulations, legal requirements and relevant codes of practice, guidance and good practice are achieved.
Contractor Management
- Ensure that Health and Safety legislation, guidance and good practice are strictly adhered to
- Manage and oversee the delivery of external contracts in the role of client project manager
- Perform inspection, instruction and supervision of planned maintenance works
- Lead on project progress reporting for planned compliance projects
- Review, monitor and report on contractor and consultant service delivery and performance
- Ensure all appropriate policies and procedures are consistently applied and implemented to specifications
- Drive compliance to demonstrate the quality of works comply with industry standards, statutory regulations, guidance, good practice and Cairn HA standards
Budget Management
- Monitor budgets for Compliance activities in conjunction with the Compliance Manager
- Exercise financial control in line with delegated authority levels
Line Management
- Provide support and guidance to Assistants in delivery of compliance activities
- Monitor and oversee performance in line with Cairn performance reviews, training requirements and target setting
Strategic Planning
- Produce reports to Compliance Manager to inform the strategic compliance and asset management planning process
- Participate in the specification and proposal of programmes of work to deliver compliance activities
Requirements – What We’re Looking For:
- Relevant building or construction related qualification to HND level
- Comprehensive knowledge of H&S law and legislation
- Demonstratable project management skills
- Knowledge of the Scottish Housing Regulator’s Performance Standards
- IT Literate in the use of housing management/CRM systems and proficient in Microsoft Office
Health & Safety Officer
- Full time
- £43,304
- Hybrid: Edinburgh / Bellshill / Inverness / Irvine or Thurso
- Closing 1st April 2026
Join our team as a Health & Safety Officer!
At Cairn Housing Association, we’re passionate about creating great homes, delivering great services, and offering great opportunities for our people.
Cairn is currently recruiting for Health & Safety Officer and Compliance Officer roles as part of our strong commitment to Health and Safety legal compliance and the safety of our staff and tenants across the Association. These are varied and fast-paced roles and ideal for someone who enjoys being visible and influencing a positive, proactive, safety culture.
Health and Safety Officer
Reporting to the Health and Safety (H&S) Manager, this role will be responsible for leading on H&S initiatives across Cairn. This will include our corporate H&S strategy, including policy and procedure development, risk management, carrying out H&S audits, incident reviews, training, project work and administration. The role will work with internal and external stakeholders in a collaborative approach to develop safe systems of work and processes based on legislation and best practice.
Requirements – What We’re Looking For:
- NEBOSH Certificate or equivalent as a minimum and preferably NEBOSH Diploma or willing to achieve this level
- IOSH membership at professional grades or willing to achieve this level
- Comprehensive knowledge of H&S law and legislation
- Extensive knowledge and experience of working at Officer level in a H&S service within an equivalent sized employer
- Experience of a broad range of H&S areas relevant to the role, including risk assessments and high-risk areas such as the ‘big 7’ and other relevant risk areas for a Registered Social Landlord
- Demonstratable project management skills
- Ability to support our staff across a Scotland wide operation
- IT Literate in the use of IT programs and health and safety systems and proficient in Microsoft Office
We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.
Latest news See more
