An exciting opportunity has arisen to join our team of paid staff and volunteers in providing free and confidential advice to Clackmannanshire residents. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for nearly 60 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

The Bureau is looking for a highly motivated team player to undertake this role which will include session supervision to support our trainees and volunteers, as well as casework depending on our rota and the candidate’s experience. The ideal candidate will have experience of session supervision within a CAB, however, experienced advisers who can demonstrate effective leadership and communication skills will also be considered.

Clackmannanshire Citizens Advice Bureau typically delivers over 20 funded advice projects each year and there are likely to be exciting opportunities to train alongside and support our debt and energy advice teams.

There is a requirement to ensure that all work conforms to the bureau's systems and procedures and the Citizens Advice Quality standard. Case records must be maintained for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

All advisers are required to assist with social policy work by providing information about clients' circumstances.

This role provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

Applicants should demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Willowacre Trust and West of Scotland Housing Association (WSHA) are committed to putting customers at the heart of everything we do. Our values are Respect, Inclusive, Integrity, Improvement, and Support which shape our decisions and services. With 84% of staff saying WSHA is a great place to work, we pride ourselves on creating a friendly, inclusive environment supported by a flexible hybrid working model and a strong focus on staff wellbeing

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

The Role:

We are looking for a new part time Community Worker who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Development Officer.

Willowacre Trust provides a wide variety of groups, activities, events and projects in partnership with local community members and organisations to address inequalities and support inclusion. You will take an active part in actively engaging with individuals and groups to identify needs, deliver groups and activities, provide support, facilitate access to services, and empower them to address social issues. These will often focus on areas like poverty, health, housing, or mental wellbeing. Through building relationships, the post holder will act as a vital link between the charity's services and the local community. Although your office base will be Barrowfield in the East End of Glasgow, you will provide services across all of our communities within Glasgow, South, North and East Ayrshire and North and South Lanarkshire

The Barrowfield Community Hub is normally open 7 days per week, with late night opening 3 days a week on weeknights to 8pm subject to bookings.

What You’ll Do

• Support the charities existing activities and groups to continue, develop and grow, taking an asset-based partnership approach
• Ensure that the Hub provides a welcoming, safe, caring, and healthy working environment for anchor tenants, staff, volunteers, and the wider community
• Support the development and take up of existing and new volunteering opportunities at the Barrowfield Community Hub and recruit, train, and support volunteers
• Actively signpost, refer and support community members to take up partner organisations offer of activities and services

What We’re Looking For

• Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels
• Good IT skills including word processing, excel, email and other software packages
• Ability to motivate and encourage community participation within hard-to-reach groups
• Experience of working or volunteering directly with communities
• Experience of developing and delivering community activities and events

Why Join Us?

• Generous holiday allowance: 40 days (pro rata)
• Wellbeing focus: Gold accreditation for Investors in People
• Employee Support Service: Free and comprehensive
• Cycle to work scheme & secure bike shed at the office
• Access to Saturday Hospital Fund for you and your family

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Willowacre Trust and West of Scotland Housing Association (WSHA) are committed to putting customers at the heart of everything we do. Our values are Respect, Inclusive, Integrity, Improvement, and Support which shape our decisions and services. With 84% of staff saying WSHA is a great place to work, we pride ourselves on creating a friendly, inclusive environment supported by a flexible hybrid working model and a strong focus on staff wellbeing

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

The Role:

We are looking for a new part time Community Worker who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community HUB Coordinator.

This post is based within the Barrowfield Community Hub. It involves actively engaging with individuals and groups within the local community to identify needs, provide support, develop groups and activities within the centre, facilitate access to services, and empower them to address social issues. These will often focus on areas like poverty, health, housing, or mental wellbeing. Through building relationships, the post holder will act as a vital link between the charity's services and the local community.

The Barrowfield Community Hub is normally open 7 days per week, with late night opening 3 days a week on weeknights to 8pm subject to bookings

What You’ll Do

• Support the charities existing activities and groups to continue, develop and grow, taking an asset-based partnership approach
• Ensure that the Hub provides a welcoming, safe, caring, and healthy working environment for anchor tenants, staff, volunteers, and the wider community
• Support the development and take up of existing and new volunteering opportunities at the Barrowfield Community Hub and recruit, train, and support volunteers
• Actively signpost, refer and support community members to take up partner organisations offer of activities and services

What We’re Looking For

• Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels
• Good IT skills including word processing, excel, email and other software packages
• Ability to motivate and encourage community participation within hard-to-reach groups
• Experience of working or volunteering directly with communities
• Experience of developing and delivering community activities and events

Why Join Us?

• Generous holiday allowance: 40 days (pro rata)
• Wellbeing focus: Gold accreditation for Investors in People
• Employee Support Service: Free and comprehensive
• Cycle to work scheme & secure bike shed at the office
• Access to Saturday Hospital Fund for you and your family

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.