Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to transform Children’s Hearings and improve outcomes for children.

We have a fantastic opportunity for a Delivery Manager to join our new Strategic Planning and Delivery team. You will use your skills and knowledge of what good change management looks like and have experience of leading projects and programmes in highly collaborative and complex systems.

Building on our work to date, and contributing to the development of a new function, you will support an ambitious programme of delivery across all areas of our work and impact.

Your role

As Delivery Manager at Children’s Hearings Scotland, you will be at the heart of transformation from large scale programmes to continuous improvement projects— driving innovation, fostering collaboration, and ensuring that every improvement reflects the voices of children, young people, and those who support them.

You will play a pivotal role in enabling CHS to achieve its strategic and operational priorities, delivering meaningful and sustainable improvements across the organisation and the Children’s Hearing system.

About you

You must have experience of managing end to end change and be familiar with the principles, methodologies and tools of change and continuous improvement. You’ll work closely with subject matter experts to deliver, so will have a collaborative, enabling and coaching approach.

You’ll be working in a system of complex stakeholders, roles and responsibilities where infants, children and young people are at the heart of what we do. For that reason you will be experienced at working in collaboration across team and organisational boundaries with a sharp focus on stakeholder engagement and management. You’ll be an excellent

communicator, holding the narrative of change and be confident in the use of data and information to inform and shape our decisions and actions.

You’ll be regularly reporting on progress and impact to stakeholders including senior management, so a confident approach to report writing, presenting and engaging people is critical.

You will have a resilient and problem solving approach, navigating the complexities of change with open communication, project and programme expertise and alignment to our values at Children’s Hearings Scotland.

For information on how to apply, please see bottom of the advert.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people.

Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Hybrid working and working pattern

This is a hybrid role and will involve being 'on-site' at our CHS Head Office an average of two days per week, it may be more on some weeks. This will be dictated by business needs. Our CHS Head Office is based in Thistle House, Haymarket, Edinburgh. The standard working week is Monday to Friday but the role may on occasion require a level of evening and weekend work in line with business needs.

Purpose of the Role

The Head of Corporate Services will support the CEO in setting the strategic direction and delivering strategic objectives as well as the day-to-day running, governance and performance of the organisation. Responsible for leading on plans our finance, people, facilities and information management functions as well as the food bank service. You will drive growth and long-term sustainability for the Home through change management, transformation and partnership working.

Are you an experienced leader with a passion for delivering high-quality advice and driving meaningful change? Join Shelter Scotland as our Head of Services and be a part of the Community & Services Management Team, playing a key role in shaping and delivering our Strategic Plan.

About the role

This post is responsible for the management and development of the Housing Law Service, the Telephone & Online Advice Services and the Central Support team within Community & Services. Collaboration and joined up working are vital to effectively support the delivery of the Shelter Scotland Strategic Plan.

Role specifics

As Head of Services, you’ll share responsibility for leading Shelter Scotland’s Community & Services department, helping to develop and deliver our annual operational plan in line with our Strategic Plan. You’ll work across teams to deliver key projects and programmes, ensure strong governance, quality and compliance, and use evidence and insight from our services to drive improvement and influence change. You’ll jointly lead high-quality advice services, take shared responsibility for safeguarding, manage budgets effectively and support income generation by building strong internal relationships and contributing to compelling cases for support.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Scotland is a one of six Directorates of Shelter. Led by the Director of Shelter Scotland, the Directorate comprises two departments: Community & Services and Communications & Advocacy. Both departments are led by an Assistant Director.