Since 2021, Loco Home Retrofit CIC has earned a respected position as an independent retrofit adviser and as an intermediary helping to scale Scotland’s retrofit sector.

Our purpose is to accelerate the transition away from fossil fuel heating in Greater Glasgow. We do this by providing services to households wishing to make their homes more comfortable, less expensive to heat, greener and more resilient to climate change. As a non-profit cooperative owned and governed by over 300 households our approach promotes consumer protection and community wealth building.

Our innovation programme is centred heat pump performance, solutions for tenements and novel methods of community engagement.

Following recent commercial success we are looking for a new Technical Manager to head up our homeowner support services and relationships with retrofit and renewables contractors.

THE ROLE

This is an opportunity to take a leading role in an innovative climate action social enterprise.

The Technical Manager will report to the Managing Director and will be responsible for leading the delivery and ongoing evolution of our retrofit support services for households.

Key Responsibilities

• Deliver the service: carry out surveys and provide retrofit advice.
• Oversee service delivery by other team members ensuring standards are maintained in terms of customer service, technical robustness, health & safety and privacy.
• Lead service improvement for greater technical robustness and productivity.
• Develop and maintain commercial relationships with retrofit contractors

Skills And Experience

Required

• Demonstrated success in delivering projects in housing retrofit / building services/ construction.
• Practical expertise in one of these fields, as well as a strong desire to learn about the other:
• retrofit fabric and improvements, including risk management, or,
• heating system design, especially heat pumps.
• Proactive, entrepreneurial attitude
• Excellent spoken and written communication skills. At ease with varied audiences.
• Confident with business software including Google Workspace/ MS Office.
• Competent user of Google Sheets/ MS Excel
• Driving licence

Desirable

• Trained Domestic Energy Assessor and Retrofit Assessor
• Heating system design qualifications such as Heat Geek Awakening/ Mastery, or LCL Domestic Heating and Hot Water System Design in Dwellings
• Fabric retrofit qualifications such as AECB Carbonlite Retrofit, Retrofit Coordinator, Passive House Consultant/ Designer/ Tradesperson.
• Experience in managing health and safety policies and procedures
• Experience in implementing data privacy policies and compliance with GDPR
• Line management experience

Location

• You should be based within a commutable distance of our office in central Glasgow.
• There will be a mixture of office working, site surveys and flexibility to work from home.
• We serve households and communities across central Scotland, focussed on Greater Glasgow.

Schedule

• 8 to 4 or 9 to 5, Monday to Friday.
• This role involves limited community engagement activity in evenings and at weekends, managed with Time Off in Lieu.

ABOUT YOU

We are looking for team members who share our commitment to our aims, mission and values. See more information on the Vacancies page.

You may be…

• looking for a fresh challenge in a related career path
• making a change of career and bringing relevant transferable skills.
• returning to work after an absence, such as for caring responsibilities.
• You must have a legal right to work in the UK. We are not currently in a position to act as a sponsor.

West Lothian Climate Action Network (WLCAN) Hub is one of Scotland’s 24 regional Climate Hubs, funded by the Scottish Government. We envision a West Lothian where everyone has access to clean, affordable energy, where our communities are resilient to the impacts of climate change, and where our community are all working together to create a more sustainable future. WLCAN is a network of 89 local organisations working to create a more sustainable future for West Lothian, our members are mostly in the voluntary sector, with some businesses and education sector. WLCAN supports its members with networking, advice and training and funding. For more information see our website: wlcan.scot

The Role

The Community Development Worker/s will play an important role in shaping climate action in the region. Working alongside the Senior Development Worker and the Communications Worker, the Community Development Worker will engage the public, support WLCAN members and strengthen partnerships with key stakeholders.

WLCAN organises regular networking and training events for WLCAN members and the public, the community development worker will be given responsibility for organising a portion of these events. They will also be given responsibility for recruitment and support of volunteers.

This role is ideal for someone passionate about community based approaches to climate action and has strong experience of community engagement, training and event organisation.

Why Join Us?

• Be part of Scotland's national climate hub network
• Make a real difference in your local community
• Work with 89 member organizations across diverse sectors
• Flexible working arrangements to support work-life balance
• Professional development opportunities in the growing climate action sector

Benefits

25 days + 10 public holidays.

Contributory pension

We are looking for a customer focused and energetic Customer Experience Coordinator to join our Customer Experience team on a fixed term contract. This is an exciting opportunity to play a consultancy style role in shaping how new programmes are mobilised and how customer experience excellence is embedded from day one and throughout the life of established programmes.

In this role, you will help bring the Energy Saving Trust world class framework to life across new and existing programmes. You will work closely with colleagues across programme, operations and customer experience teams to ensure that our principles, standards and tools are clearly understood and consistently applied. You will use practical CX methods such as journey mapping, test scenarios and insight analysis to help design and deliver experiences that support high quality customer outcomes.

You will also play a key part in a variety of customer experience projects. These may include exploring digital and operational efficiency opportunities, strengthening the use of customer voice data, supporting business growth and contributing to continuous improvement across the organisation. Your curiosity, creativity and solutions focused mindset will help identify new opportunities to enhance how we work and how we achieve our world class objective.

Success in this role means becoming a trusted partner during programme mobilisation, shaping improvements that make a meaningful difference for customers and colleagues, and driving positive change across multiple projects. Your work will directly support our mission to address the climate emergency by helping programmes operate more effectively, engage more people and deliver customer experiences that build confidence and long term impact.

If you thrive in a collaborative, fast paced environment and enjoy improving systems, experiences and outcomes for people and communities, we would love to hear from you.

The team

Our Customer Experience (CX) and Quality team sits within the Operations centre of excellence and works like consultants across Energy Saving Trust to help design, measure and continually improve service quality and customer outcomes. We collaborate with multiple programme teams to make great service repeatable, providing frameworks, tools and coaching that help colleagues deliver a consistent, world class experience.

What you will do

Integrate the Energy Saving Trust world class framework across new and established programmes, working closely with programme, operational and CX colleagues to embed CX principles, tools, training and quality measures from the outset.

Provide expert customer experience guidance during programme mobilisation, using practical methods such as journey mapping, test scenarios and insight analysis to support the design and delivery of high-quality customer outcomes.

Lead or contribute to a range of customer experience projects, from early stage ideation and scoping through to implementation and continuous improvement, ensuring opportunities for innovation, efficiency and enhanced customer value are identified and acted on.

Strengthen how the organisation gathers, interprets and applies customer voice and data insights by exploring automation, improved reporting and more efficient analysis approaches.

Drive continuous improvement by applying industry best practice, supporting stakeholder engagement and championing a customer first culture across teams and programmes.

What you will bring

• A strong customer focus with a genuine passion for delivering excellent customer experiences and improving outcomes for people and colleagues.
• Experience supporting and coordinating multiple projects, with confidence in managing your time, staying organised and working effectively with a wide range of stakeholders.
• Strong communication and facilitation skills, with the ability to lead or contribute to discussions, build positive relationships and support colleagues in both virtual and in person settings.
• A collaborative, curious and solutions focused approach, combined with the ability to learn quickly, think creatively and bring fresh ideas to customer experience challenges.
• Confident use of Microsoft 365 tools and the ability to work independently with attention to detail in a fast-paced environment.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance
• These are just some of the benefits we offer.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Greener Kirkcaldy is a community-led charity working locally to bring people together, take positive action on the climate emergency and support people through fuel poverty and food insecurity. We deliver a range of projects, events and skills training to achieve the needs and goals of local people – building resilience as a community and working towards a future where everyone can live better and tread more lightly on our planet.

Based in the heart of Kirkcaldy – with a community building, training kitchen, bike shop and garden – we carry out activities across Kirkcaldy and work with partners to deliver projects across Fife.

We lead the Cosy Kingdom partnership, a free and impartial energy advice service available to all tenants and homeowners across Fife. We help people save energy, stay warm while spending less on fuel and develop skills and confidence to take more control of their energy use and bills. Our work plays a vital role supporting people in, or at risk of, fuel poverty and makes an important contribution to tackling carbon emissions and climate change.

The Role

We are looking for an energy advisor to join our team.

This role sits alongside a team of dedicated energy advisors working throughout Mid and West Fife. Your day will be varied and rewarding. You will deliver energy advice to householders in their own homes, by telephone or at drop-in energy advice surgeries. You will deliver practical advice and support to help people stay warm and well at home, empower them to take control of their energy bills and make their homes more climate friendly. You will connect people with the right support by referring on to a range of support options and partner agencies.

Our energy advisors deliver events, talks and workshops to raise the profile of the service and educate people on saving energy. You will also train frontline workers on how to ‘spot and refer’ people in, or at risk of, fuel poverty.

We don’t expect you to know everything from the start. We provide a supportive three-month induction and full training, including a City & Guilds Energy Advice qualification.

Working at Greener Kirkcaldy

We want our town to be a good place to live and work. We believe in a future where everyone has a say in what happens locally, people are working together to protect our environment and those in hardship are supported to live well. That includes our staff and volunteers.

Working at Greener Kirkcaldy involves being part of a positive, collaborative and social team. Our culture is really important to us. We promote equality, diversity and openness. We have a strong focus on staff wellbeing and development and encourage staff initiative and ideas.

Benefits of working for Greener Kirkcaldy

• Flexible and hybrid working
• Enhanced maternity, paternity and sick pay
• Excellent Wellbeing, training and development opportunities
• Generous annual leave: 33 days, inclusive of public holidays per annum pro rata, going up to 37 days after 5 years service. Plus, an additional 5 days of annual leave (pro rata) over the Christmas period
• Social events

Diversity and inclusion

We want Greener Kirkcaldy to be an inclusive and diverse charity where everyone feels supported, valued and able to be themselves. We take part in Fife Centre for Equalities’ Equality Pathfinders programme. We also take part in the Race Equality Environmental Programme facilitated by CEMVO Scotland. Our Equalities Action Plan sets out the steps we are taking to improve diversity and inclusion.

To achieve our vision of Kirkcaldy as a greener and fairer place to live, we need a diverse team. We encourage applications from people of any background. We know that our sector particularly lacks staff and volunteers with Minority Ethnic backgrounds and disabled people. If you identify as Minority Ethnic or have a disability, we welcome your application.