Where the role fits in our organisation

Our Partnerships and Communities Group are responsible for our work with the third sector, partners and communities across Dumfries and Galloway. The group leads on community insights and involvement, Locality Hubs, sector advice, training and development, building sector capacity, encouraging community involvement and representing the third sector. Key partnerships are with Dumfries and Galloway Council, NHS Dumfries and Galloway, Community Planning, Scottish Government and national sector bodies. The team includes Lead Officers, Development Officers, Support Officers, Coordinators and professional advisors.

What You'll Do

We are looking for a dedicated and relationship-driven colleague to lead an exciting one-year programme focused on improving community support for people living with Energy Limiting Conditions (ELCs). You’ll be at the heart of strengthening understanding, coordination, and sector capacity across Dumfries & Galloway — with the opportunity to shape future work around wider long-term conditions.

If you thrive on engagement, insight-gathering, and helping organisations build their confidence to support people with fluctuating conditions, this role is for you.

What you’ll do

• Carry out a region-wide mapping and gapping exercise to understand current community support.
• Build strong relationships with third sector organisations, community groups, practitioners, and lived experience voices.
• Facilitate conversations, engagement sessions, and two forum-style events to deepen shared understanding.
• Develop resources, guidance, and introductory capacity-building activity to strengthen sector confidence.
• Capture insights, identify priority needs, and highlight opportunities for future development and investment.
• Produce clear reports, summaries, and a baseline evidence report with recommendations for future work.
• Explore how learning from ELCs can inform support for wider long-term conditions.
• Represent TSDG and support collaborative working across our community health and wellbeing portfolio.

More about you

• You bring experience from within, or closely alongside, the third sector — ideally in community health, wellbeing, or long-term conditions.
• You are exceptionally organised — able to manage multiple priorities, track actions, and keep workstreams aligned.
• You’re confident creating and maintaining documentation, whether that’s action notes, work plans, trackers, or briefing materials.
• You have strong communication skills and can build positive relationships with partners from different sectors.
• You’re comfortable analysing information, capturing learning, and communicating it clearly and accessibly
• You’re digitally confident, with experience using tools such as Teams, shared drives, spreadsheets, or project management platforms.
• You work well both independently and as part of a dispersed team, sharing knowledge and supporting colleagues.
• You are self-motivated, committed to improvement, and keen to contribute to a programme that strengthens the sector and the communities we serve.

Summary of main responsibilities

• Overall operational control and management of the Bureau within guidelines laid down by the Board and Membership Standards agreed by Citizens Advice Scotland (CAS)

• Overall management of all paid and unpaid staff (volunteers)

• Ensure that all aspects of client enquiries are efficiently and effectively dealt with.

• Represent the Bureau positively to all other agencies or organisations.

• Design and develop along with the Board the Bureau’s strategic aims.

• Responsibility for ensuring effective use of IT.

General Management Responsibilities

• Develop and strengthen the role of the bureau within the community including positive partnerships with other Bureaux.

• Plan, coordinate, and manage all activities of the Bureau in conjunction with the Board.

• To ensure that the Bureau fully complies with the aims and principles of the Citizens Advice Scotland membership scheme.

• Ensure that the bureau’s quality of advice including case recording is of the highest quality, ensuring that Scottish National Standards (SNS) are met.

Management of staff

• Ensure that there are always sufficient staff and volunteers so that the volunteer led generalist advice services run smoothly.

• Recruit and select volunteers with the Office Manager ensuring training is undertaken to meet required competence standards.

• Ensure the Bureau fully complies with equal opportunities and updated policies as required.

• Provide staff support, supervision, appraisal, and development.

• Hold staff and volunteer meetings as required and ensure discussion on relevant Bureau matters.

• Ensure staff information records including appraisal, training and sick absence records fully comply with GDPR requirements.

• To work in conjunction with the Office Manager to ensure that all enquiries are dealt with as quickly and efficiently as possible including accuracy and quality of advice given to clients to comply with GDPR, CAS and SNS principles.

• Ensure that advice related policies and procedures are fit for purpose and up to date.

Finance and Budgeting

• Control Bureau spend within limits set by The Board.

• Ensure an accurate record of all income and expenditure is maintained.

• Arrange preparation of monthly accounts and financial projections.

• To advise the Board on matters of operational expenditure including costings as required.

• To assist the Treasurer or any other appropriate Board member in the preparation of annual accounts and AGM reports including annual reports.

• Ensure Bureau and projects are adequately funded by making applications to funding bodies with the approval of the Board and comply with the Bureau Fundraising Strategy.

Representing Coatbridge Citizens Advice Bureau (CAB)

• Liaise with members and officers of North Lanarkshire Council and participate in appropriate council groups.

• Represent the Bureau positively in local networks as required.

• Maintain and develop relationships with funders and local agencies.

• Liaise and maintain and develop links with other voluntary organisations including membership of Voluntary Action North Lanarkshire (VANL).

• Contribute to and participate in the activities of CAS and associated groups.

• Maintain and develop the Bureau’s role and relationship with CAS and other national agencies.

Audit and Quality Assurance

• Assist in the CAS audit by compiling information, providing up to date policies, and meeting their requirements.

• Implement a quality control system for the monitoring of the service provided to clients.

• Prepare full, accurate and regular reports on all Bureau activities as required by the Board.

• Ensure that the bureau works to SNS for information and advice.

• Ensure that the bureau fully complies with the CAS agreed complaints process.

• Statutory returns to OSCR and Companies House

Administration

• To ensure that there is an effective system in place to provide a quality advice system to clients to minimise delays in answering client enquiries and provide advice.

• To ensure that the Bureau premises and equipment are maintained to as high a standard as possible and that all requirements of Health & Safety legislation are met.

• Seek opportunities for press and media coverage to promote and highlight the work of the CAB.

• Provide the Board with reports and policy guidance as required.

• Ensure that the Bureau makes statistical, legal, and social policy returns to CAS to adhere to membership requirements.

• Ensure that all returns to statutory bodies are completed accurately and timeously to ensure legal compliance.

• Ensure that Bureau conducts local social policy work as required.

• To keep abreast of latest developments within the advice and charity sector and discuss any changes required at Board meetings.

• Organise and prepare necessary paperwork for Board members for the bi-monthly or as required, Board meetings.

• Liaise with accountant re annual accounts and payroll.

Management of Bureau IT facilities

• Have overall responsibility for and ensure the effectiveness and secure use of all IT, communication systems, and procedures to ensure the smooth operation of Bureau objectives.

• Ensure that all staff and volunteers have access to, and are adequately trained in, the Bureau IT systems and software applications to perform their duties effectively.

• Advise the Board, on matters of IT planning, security, maintenance, and budgeting.

• Ensure and fully adhere to all aspects of GDPR for full compliance and provide regular training to all users to avoid data breaches.

To undertake any other reasonable tasks as requested by the Board.

About Volunteer Scotland

Volunteer Scotland is the national centre for Volunteer Development. Our vision is for ‘a nation of volunteers strengthening Scotland’s communities’. Our purpose is to ensure that people volunteer, early and throughout their lives, that volunteers feel safe, valued and heard, making a difference to themselves and others and that volunteers represent their communities.

We lead the Volunteering Action Plan (VAP) on behalf of the Scottish Government and deliver five interconnected programmes — Participation, Development & Membership; Events, Campaigns & Promotions; Research & Policy; Disclosure Services; and the Knowledge Gateway.

These programmes collectively aim to widen participation, improve the quality and visibility of volunteering, support volunteer organisers, and promote volunteering through major campaigns and events. They generate and share national evidence, influence policy, and foster volunteer voice. They also ensure free access to the Protection of Vulnerable Groups (PVG) Scheme for volunteers and provide trusted guidance, development services and Quality Standards across Scotland.

Our Values

We are determined to make a difference when and where it matters most, by applying our values in everything we do: CARES

• Collaborative
• Accountable
• Respectful
• Effective
• Supportive

Through our values we will make the greatest difference for volunteers, those who support them, and Scotland's communities.

The Role

We have an exciting opportunity for a Participation and Membership Manager to join Volunteer Scotland, in a new role. The successful candidate will work closely with our Head of Innovation and Operations, and across teams, to develop our Participation and Membership Programme.

As the Participation and Membership Manager you will lead and support the delivery of Scotland’s Volunteering Action Plan (VAP) by working with colleagues and the sector to facilitate action focused working groups and sector-wide engagement events and activities.

A major strand of the Participation and Membership Programme focuses on widening participation. To support this, you’ll oversee national participation development projects that enable practical action to develop opportunities for everyone and guide targeted work on inclusive volunteering, helping to remove barriers faced by volunteers, and in doing so, share best practice across sectors.

Another key activity will be facilitating the growth of our membership and Knowledge Gateway services. This will focus on supporting our organisational members and championing volunteer organisers across Scotland by developing a new membership category for paid and voluntary practitioners. You will also share your volunteer development expertise through our Bespoke Support and Development Service.

Volunteer Scotland is an equal opportunities employer, committed to being an inclusive employer and a great place to work. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Volunteer Scotland.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We positively welcome applicants from all backgrounds and all protected characteristics.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including training, career development, and a range of e-learning courses.

You will also receive:

• Hybrid Working
• Enhanced parental leave
• Group Life Assurance
• Eye Care Vouchers
• Company contributory pension
• Employee Assistance Programme, including counselling services
• Employer Supported Volunteering Days x 3 (pro-rated)
• 28 Days Annual leave (inclusive of 3 floating public holiday days), rising to 33 days plus 5 fixed public holidays. (The office is normally closed between Christmas and New Year and any weekdays in between are given as additional leave).
• Annual Learning and Wellbeing allowance

Around since 1923, SAMH is Scotland’s national mental health charity. Today, we operate over 70 services in communities across Scotland, providing mental health social care support, addictions and employment services, among others. Together with national programme work in See Me, respectme, suicide prevention, and physical activity and sport, these services inform SAMH’s policy and campaign work to influence positive social change.

SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

About the Role

SAMH’s dynamic Income Generation & Fundraising (IG&FR) department plays a vital part in sustaining the organisation’s ongoing growth and have a great opportunity for a trainer to deliver our products and services in the North of Scotland, including The Nook in Aberdeen, and Offshore.

You will be delivering high-quality training, engaging with diverse audiences across both onshore and offshore environments, and sharing insights that inform the development of sector-specific content. The programme aims to address the challenges faced within the industry, including remote and isolated working conditions, safety-critical cultures, workforce transitions, and the unique pressures associated with offshore life.

What we are looking for:

You will have the willingness to complete and maintain offshore certifications (e.g., BOSIET/FOET, OEUK medical). This role will demand travelling offshore.

This role will involve offshore travel, meaning the post holder must be willing and able to complete the required survival training (BOSIET/FOET) and offshore medical certification (OEUK) which will be provided. Offshore visits may be subject to short-notice changes, early departures and rotational working patterns while onboard. Training delivery may also require occasional work outside standard business hours to align with shift patterns.

In addition to offshore commitments, the post holder will be required to travel across Scotland to deliver training, which may include overnight stays and multi-day trips; therefore, access to your own transport is essential.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

• Reimbursement of PVG &Disclosure annual fees and costs.

• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions

• 30 days annual leave rising to 33 after 5 years’ service (pro rata)

• 4 public holidays (pro rata)

• 2 paid wellbeing days off per year to use on what matters to you (pro rata)

• Team wellbeing budgets

• Workplace pension scheme

• Life Assurance policy

• Employee Assistance Programme