Greener Kirkcaldy is a community-led charity working locally to bring people together, take positive action on the climate emergency and support people through fuel poverty and food insecurity. We deliver a range of projects, events and skills training to achieve the needs and goals of local people – building resilience as a community and working towards a future where everyone can live better and tread more lightly on our planet.

Based in the heart of Kirkcaldy – with a community building, training kitchen, bike shop and garden – we carry out activities across Kirkcaldy and work with partners to deliver projects across Fife.

We lead the Cosy Kingdom partnership, a free and impartial energy advice service available to all tenants and homeowners across Fife. We help people save energy, stay warm while spending less on fuel and develop skills and confidence to take more control of their energy use and bills. Our work plays a vital role supporting people in, or at risk of, fuel poverty and makes an important contribution to tackling carbon emissions and climate change.

The Role

We are looking for an energy advisor to join our team.

This role sits alongside a team of dedicated energy advisors working throughout Mid and West Fife. Your day will be varied and rewarding. You will deliver energy advice to householders in their own homes, by telephone or at drop-in energy advice surgeries. You will deliver practical advice and support to help people stay warm and well at home, empower them to take control of their energy bills and make their homes more climate friendly. You will connect people with the right support by referring on to a range of support options and partner agencies.

Our energy advisors deliver events, talks and workshops to raise the profile of the service and educate people on saving energy. You will also train frontline workers on how to ‘spot and refer’ people in, or at risk of, fuel poverty.

We don’t expect you to know everything from the start. We provide a supportive three-month induction and full training, including a City & Guilds Energy Advice qualification.

Working at Greener Kirkcaldy

We want our town to be a good place to live and work. We believe in a future where everyone has a say in what happens locally, people are working together to protect our environment and those in hardship are supported to live well. That includes our staff and volunteers.

Working at Greener Kirkcaldy involves being part of a positive, collaborative and social team. Our culture is really important to us. We promote equality, diversity and openness. We have a strong focus on staff wellbeing and development and encourage staff initiative and ideas.

Benefits of working for Greener Kirkcaldy

• Flexible and hybrid working
• Enhanced maternity, paternity and sick pay
• Excellent Wellbeing, training and development opportunities
• Generous annual leave: 33 days, inclusive of public holidays per annum pro rata, going up to 37 days after 5 years service. Plus, an additional 5 days of annual leave (pro rata) over the Christmas period
• Social events

Diversity and inclusion

We want Greener Kirkcaldy to be an inclusive and diverse charity where everyone feels supported, valued and able to be themselves. We take part in Fife Centre for Equalities’ Equality Pathfinders programme. We also take part in the Race Equality Environmental Programme facilitated by CEMVO Scotland. Our Equalities Action Plan sets out the steps we are taking to improve diversity and inclusion.

To achieve our vision of Kirkcaldy as a greener and fairer place to live, we need a diverse team. We encourage applications from people of any background. We know that our sector particularly lacks staff and volunteers with Minority Ethnic backgrounds and disabled people. If you identify as Minority Ethnic or have a disability, we welcome your application.

The Green Action Trust is a trusted delivery partner for the Scottish Government and a wide range of stakeholders including local authorities, regional partnerships, landowners, environmental groups, and local communities. We are passionate about delivering positive environmental and social change in Scotland and are seeking candidates who have a similar passion to help us deliver and grow our activities.

To meet our objectives, the expectations of our partners, and to play our part in responding to the twin crises of climate change and biodiversity loss, we are pleased to be recruiting for a Head of Programme Management. This role will be critical in driving the implementation and impact of ambitious programmes and pilots that regenerate and create sustainable places to deliver environmental and social benefits.

The Head of Programme Management will work closely with the Senior Management Team to ensure work is managed, monitored and impact is reported on time and effectively. You will seek opportunities to grow the organisation, working with the Operations Directorate to scale programmes of work.

We are looking for a customer focused and energetic Customer Experience Coordinator to join our Customer Experience team on a fixed term contract. This is an exciting opportunity to play a consultancy style role in shaping how new programmes are mobilised and how customer experience excellence is embedded from day one and throughout the life of established programmes.

In this role, you will help bring the Energy Saving Trust world class framework to life across new and existing programmes. You will work closely with colleagues across programme, operations and customer experience teams to ensure that our principles, standards and tools are clearly understood and consistently applied. You will use practical CX methods such as journey mapping, test scenarios and insight analysis to help design and deliver experiences that support high quality customer outcomes.

You will also play a key part in a variety of customer experience projects. These may include exploring digital and operational efficiency opportunities, strengthening the use of customer voice data, supporting business growth and contributing to continuous improvement across the organisation. Your curiosity, creativity and solutions focused mindset will help identify new opportunities to enhance how we work and how we achieve our world class objective.

Success in this role means becoming a trusted partner during programme mobilisation, shaping improvements that make a meaningful difference for customers and colleagues, and driving positive change across multiple projects. Your work will directly support our mission to address the climate emergency by helping programmes operate more effectively, engage more people and deliver customer experiences that build confidence and long term impact.

If you thrive in a collaborative, fast paced environment and enjoy improving systems, experiences and outcomes for people and communities, we would love to hear from you.

The team

Our Customer Experience (CX) and Quality team sits within the Operations centre of excellence and works like consultants across Energy Saving Trust to help design, measure and continually improve service quality and customer outcomes. We collaborate with multiple programme teams to make great service repeatable, providing frameworks, tools and coaching that help colleagues deliver a consistent, world class experience.

What you will do

Integrate the Energy Saving Trust world class framework across new and established programmes, working closely with programme, operational and CX colleagues to embed CX principles, tools, training and quality measures from the outset.

Provide expert customer experience guidance during programme mobilisation, using practical methods such as journey mapping, test scenarios and insight analysis to support the design and delivery of high-quality customer outcomes.

Lead or contribute to a range of customer experience projects, from early stage ideation and scoping through to implementation and continuous improvement, ensuring opportunities for innovation, efficiency and enhanced customer value are identified and acted on.

Strengthen how the organisation gathers, interprets and applies customer voice and data insights by exploring automation, improved reporting and more efficient analysis approaches.

Drive continuous improvement by applying industry best practice, supporting stakeholder engagement and championing a customer first culture across teams and programmes.

What you will bring

• A strong customer focus with a genuine passion for delivering excellent customer experiences and improving outcomes for people and colleagues.
• Experience supporting and coordinating multiple projects, with confidence in managing your time, staying organised and working effectively with a wide range of stakeholders.
• Strong communication and facilitation skills, with the ability to lead or contribute to discussions, build positive relationships and support colleagues in both virtual and in person settings.
• A collaborative, curious and solutions focused approach, combined with the ability to learn quickly, think creatively and bring fresh ideas to customer experience challenges.
• Confident use of Microsoft 365 tools and the ability to work independently with attention to detail in a fast-paced environment.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance
• These are just some of the benefits we offer.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Amisfield Preservation Trust provides a regenerative community space (Amisfield Walled Garden) just outside of Haddington for a wide range of groups. The project is volunteer led. Since project inception, volunteers have recreated a beautiful, historic and peaceful 8 acre walled garden which had fallen into disrepair. The project helps improve the life chances of those most vulnerable in our community, through support for individuals with barriers to employment ; drives inclusion through involving volunteers with a range of additional support needs; promotes learning through educational activities for school groups with their teachers, and for the general public through a variety of training events; helps the community to flourish through increased social connection and regenerative activities that improve mental and physical wellbeing and resilience and help increase pride in the local community and place.

Amisfield’s eight-acre walled garden Walled Garden just outside Haddington in East Lothian – Amisfield.org.uk - is unique in being a visitor attraction, a volunteer project and a therapeutic gardening resource. We are seeking a Garden Manager to lead in ensuring the garden is a well- maintained, safe, secure, and beautiful year-round space which enhances the wellbeing of visitors and volunteers. This role, looking after the garden and the volunteers, who include some with vulnerabilities, requires a blend of:

• horticultural expertise;
• personal qualities of initiative, patience and tolerance, understanding and authority;
• organisational ability to help deliver community events;
• and commercial awareness to help ensure financial viability.

As the garden is open seven days a week from April to September, you will work a five-day shift pattern working with the Assistant Garden Manager (who will report to you and follow a similar but complementary shift pattern) to ensure at least one of you is in the garden each day, including weekends, during those months. Winter months will be a normal Mon-Friday, with the possibility of one day working from home. You will manage your working hours in a flexible, responsible way, to meet the seasonality of the demands on your time – you are likely to work more hours during the growing season with time off in lieu during the winter months. You will report to the Chair of the Board of Trustees and will be asked to attend monthly evening board meetings.

We’re looking for someone who thrives in both collaborative and independent work settings - there are days when you will be working alone; with wide knowledge of plants and horticultural principles; and confident in dealing with a diverse range of people of all ages and abilities.

The post will be on a rolling annual contract. The intention is to offer continuity of employment subject to satisfactory performance and the Trust’s financial position. A job share might be considered, but is not the preferred option.

Key Responsibilities:

• Leadership:
• Manage all horticultural aspects of the Garden:
• Produce the annual planting plan
• Manage propagation.
• Source materials (seeds, plants, compost, etc.)
• Plan, organise and participate in the work required to deliver those plans.
• Support the volunteers to maintain and enhance the garden in line with those plans and designs.
• Manage and maintain all gardening equipment.
• Third Party Engagement:
• Act as the primary interface for third parties, local community groups and the visiting public.
• Day-to-day Management:
• Take full responsibility for opening and closing the garden, public safety, volunteer supervision, and garden security during solo shifts.
• Manage the Assistant Garden Manager.
• Manage a 7-day rota April to September with the Assistant Garden Manager to ensure all public and volunteer sessions are staffed; and overlap with the AGM one day a week during that period to conduct handovers.
• Coordinate garden events and open days.
• Provide ‘on-call’ support or clear protocols for the AGM when issues arise on their solo days.
• Ensure all Health and Safety Executive (HSE) lone-working assessments are updated for a public-facing environment.

Requirements:

• RHS Level 3 or equivalent experience in garden management.
• Reliability and confidence to manage a large public garden independently.
• Proven track record in working with and managing volunteers.
• Comfortable with lone working and making autonomous decisions in a public-facing environment. (e.g., closing the garden due to high winds) while working alone.
• IT literacy and familiarity with social media.
• Current First Aid qualification or a commitment to obtain one immediately.
• PVG clearance