About Open Door Scotland
Open Door Scotland is a youth homelessness charity supporting young people aged 16–25 who are at risk of or
experiencing homelessness. Many of the young people we work with are care experienced, facing poor mental
health, social isolation, or significant barriers to education, training, and employment. The needs of the young
people we
support are often complex, requiring consistent, high quality, and risk-aware operational leadership.
We provide housing-related support across a range of settings, alongside practical, emotional, and developmental
support that helps young people stabilize their lives and move towards independence.
While we are proud of our history, our focus is firmly on the future. Demand is increasing, complexity is rising, and
we are ambitious about growing our impact. This role is a key part of ensuring we are operationally-strong,
inspection ready, and able to expand responsibly.
Job Overview
This is a role for someone who wants genuine ownership. You will oversee people management, rotas, quality assurance,
compliance, and operational performance, while working closely with the CEO on risk, improvement priorities, and
service development.
The Service Manager holds day-to-day accountability for operational delivery, quality, staffing - working in
partnership with the CEO on strategic and organisational risk. They will also deputise for the CEO when they are
on leave.
This role requires someone who can work with a high degree of autonomy, make sound judgements under pressure, and
establish strong operational grip quickly (with an agreed 30/60/90 day plan).
Why join us now?
A senior role with real autonomy– trusted to lead operations and make decisions
A moment of change – new leadership, renewed ambition, and scope to do things better
The chance to shape systems and culture – not just inherit them
Visibleimpact – your leadership directly affects the lives of vulnerable young people
A values-ledorganisation – focused on dignity, accountability, and quality