Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people, and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, mentoring, and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe, and better equipped to reach their full potential.
This new role will lead volunteering engagement across COVEY - recruiting, training, supporting and retaining volunteer befrienders/mentors and parent/carer volunteers, while increasing volunteer capacity in line with service demand and strategic priorities.
As Volunteer Engagement Manager, you will have responsibility for COVEY’s volunteer system including recruitment pipelines, safe recruitment, induction and training frameworks, supervision standards, retention, recognition and reporting. You will work closely with Service Managers and frontline staff, who support volunteers day-to-day within services, while you ensure consistency, quality, safeguarding and performance across the organisation.
What we’re looking for:
• Significant experience leading volunteer recruitment, onboarding, training and retention, ideally within mentoring, befriending, family support or similar services.
• Strong knowledge of safeguarding, safe recruitment and volunteer boundaries
• Experience designing or improving volunteer systems, processes and quality standards
• Confidence using data and CRM systems to monitor performance and report on outcomes
• Line management or coaching experience
• Strong relationship-management and communication skills with the ability to influence, engage and inspire people.
What We Offer
We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:
• 6% employer pension contribution
• 22 days A/L (rising to up to 27 days) and 10 public holidays.
• One special leave day to celebrate your birthday
• Flexible working
• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)
• Quarterly staff wellbeing activities
• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)
• Access to learning and development opportunities
Please return the completed application form in Word format to recruitment@coveybefriending.org.uk
If you have any questions regarding the role, please contact the office by emailing office@coveybefriending.org.uk
Join us and make a lasting impact in the lives of children, young people, and families!