Caseworker
- Full time
- £23,810 – £37,846
- On site: Constituency Office, Glasgow West
- Closing 6th February 2026
- Advertised from 19th January 2026
- (based on experience and in line with IPSA pay scales)
Role
The Caseworker will support Patricia to be an active, impactful and approachable MP. You will provide information, advice and support to local people on a wide range of local, national and international issues.
Managing a large caseload to help to respond to issues raised by constituents by phone, email, social media or face to face, you will be required to communicate with a range of stakeholders including government departments, the voluntary sector, and other organisations.
You will join a small constituency office team, including a full time and part time Caseworker, a Constituency Support Officer and an Office Manager.
Key responsibilities
- Process and manage constituent casework, received by phone, email, social media or face to face - acknowledging receipt of enquiries, gathering relevant information, and corresponding with government departments and other agencies and organisations as appropriate
- Attend and assist with MP constituency advice surgeries and other relevant meetings, following up as appropriate
- Draft responses to constituents and ensure all cases are dealt with promptly, sensitively, confidentially, and in line with the MP’s policies
- Log and monitor all cases, ensuring that progress is tracked, and actions are completed
- Analyse patterns of enquiries and produce information and reports to inform ongoing work
- Retain records and information confidentially and in line with data protection legislation
- Some work outside of normal working hours may be required, particularly for MP advice surgeries, and occasional work travel
Required skills and values
- Ability to deal with and prioritise a large and varied caseload, and work well under pressure
- Ability to manage expectations in sometimes challenging circumstances
- Excellent interpersonal and written communication skills
- Good IT skills including MS Office
- Ability to draft letters and emails to a high professional standard
- Ability and willingness to develop knowledge in specialist areas
- Ability to work independently as well as effectively as part of a small team
- Discretion and professionalism
- An understanding of Scottish and UK politics and governance
- Sympathetic to the aims, values and objectives of the Labour Party
Desirable skills
- Previous casework experience
This is a full-time role worked Monday to Friday in the constituency office.
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting & Pass Office. See Members’ Staff Security Clearance page for further information.
Application notes
Please send a CV and a cover letter/supporting statement (500 words) setting out how your skills and experience match the job description, along with your interest in this role, to: patricia.ferguson.mp@parliament.uk
Please use "Caseworker - Your First and Last Name" in the subject line.
Please note that due to the high volume of applications expected we may only be able to contact you if you have been shortlisted. Thank you very much for your interest.
Applications close: Midday, Friday 6th February 2026
Interviews:Monday 16th February 2026 (Constituency Office)
Start date:Immediate in line with any required notice period and subject to security vetting.
Are you looking for a meaningful role with a public sector organisation which has a clear purpose, vision and values and which makes a tangible difference to people’s lives in Scotland?
Would you like to contribute to society by supporting the good conduct of people in public life in Scotland?
Do you have highly developed team-working and communications skills alongside a background in supporting a team handling complaints and investigations?
Are you empathetic, respectful, committed to fairness, diversity, equality and inclusion and honest and transparent in your dealings with others? Would you like to join a team of like-minded people and work with an organisation that genuinely cares about the people that come into contact with it and about your welfare and wellbeing? If this is you, we’d love you to apply.
We are ambitious about the future and we are committed to being a great employer and really effective at what we do. We value people and we know that our work matters.
If you’re interested, please read on.
The Investigations Support Officer (ISO) provides integral administrative support to the Standards team. The Standards team consists of Investigating Officers (IOs) who report to the Senior Investigating Officer (SIO) and/or Hearings and Investigations Officer (HIO).
The Commissioner receives complaints about possible breaches of the Code of Conduct for Councillors, the Code of Conduct for MSPs and of Codes of Conduct based on the Model Code for members of public bodies. The Commissioner also deals with complaints covering regulated lobbying.
The IOs are responsible for investigating complaints to a conclusion including carriage of the related administrative duties and all contact with the complainer, respondent, local authority staff, and others involved in a given case. The ISO provides administrative support to the IOs in accomplishing these tasks.
The successful applicant will be experienced and effective case administrators, with relevant professional or regulatory backgrounds, and strong analytical skills. They will also share our values. We act ethically and with empathy; we value people.
It is desirable that the successful candidates will have a track record of working in or with the public sector, particularly with local authorities and/or other public bodies subject to ethical standards regulation.
Our work makes a significant contribution to the good conduct of people in public life in Scotland. Our standards team plays a key role in this so if you are motivated to contribute to society in this way, we’d love to hear from you.
The post is full time, pensionable and based at our offices in Edinburgh, which is currently operating flexibly to accommodate remote, hybrid or office-based working. The flexible working options are set out in our Remote Working Policy.
Please note that the ISO role requires at least 1 day of in office work per week in addition to some travel in connection with investigations-related work, attending external training or networking events, or public hearings.
Starting salary: £31,514 per annum rising to £34,066 per annum after 1 year in post (please note: the starting salary is non-negotiable)
Working hours: Full-time, Monday to Friday (35 hours effective from 01 March 2026)
Leave allowance: 25 days increasing to 30 days with 11.5 public holidays
Other benefits include membership of the Civil Service Pension Scheme.
Public Appointments Support Officer (PASO)
- Full time
- £31,514
- Hybrid: Edinburgh
- Closing 23rd January 2026
We are seeking to recruit a Public Appointments Support Officer (PASO). The main purpose of the PASO will be to deliver a range of activities supporting the Public Appointments Manager and the Public Appointments Officer. The role reports to the Public Appointments Officer.
The PASO will be expected to provide high quality administrative and communications support to the Commissioner's public appointments team, and wider office. Excellent communications skills will be required to deal with the diversity of people who contact the office, and an early and effective contribution will be necessary.
The successful applicant will be able to work independently to deliver a range of administrative support services such as:
o Inputting data onto and managing databases
o Setting up and running surveys
o Overall responsibility for our email filing system and
o Records management processes.
It is desirable that the successful applicant has a person interest and belief in equality, diversity and inclusion as this will help with overall understanding of the work that we are engaged in. They will also share our values which are that we will act ethically and with empathy, kindness and respect.
This is a full-time, permanent post and pensionable through the Civil Service Pension Scheme. The successful applicant will be offered a robust and supportive induction, as well as ongoing learning and development opportunities.
Applications will be reviewed on an ongoing basis and interviews arranged accordingly. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary and Pension Options
- Long service awards
- Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
- Inhouse training programmes
- Significant Gym discounts
- Continuing Professional Development (CPD)
- 24/7 access to employee assistance programme, including counselling
- A wide range of family friendly policies
- Life Assurance cover of 3 times your salary
- Credit Union
- £200 refer a friend scheme
And many more!
About the Role:
We’re seeking an approachable and passionate HR Advisor to provide a comprehensive HR service through effective and efficient advice and support at all levels in the organisation while ensuring and maintaining robust systems, policies and procedures that are compliant with employment law and that meet the organisation’s requirements.
About You:
Drawing on your past experience of working in an HR environment, you should be a responsible and detail-oriented individual characterised by a desire to help others, a willingness to learn and remain up-to-date with best practice, and the ability to adapt to shifting priorities. Moreover, you should possess the following experience and attributes:
- Administrative qualifications or minimum of 3 years’ experience of working in an HR environment.
- Passionate about delivering a professional and value-add HR service to the business.
- Excellent organisational skills, including strong attention to detail and the ability to prioritise and control own workload.
- Excellent communication skills, both written and verbal.
- Excellent Microsoft Office skills in particular Excel.
- Ability to work autonomously and remain calm under pressure.
- We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.
Introduction
The Wynd Centre, Paisley has been in existence for over forty years as the mission and outreach centre of Oakshaw Trinity Church. Its purpose is to provide outreach to the local community of all faiths and none in both Paisley, and the surrounding areas.
Our Centre fulfils this role by providing Counselling Services and also accommodation for local community groups. It has an auditorium used for various types of functions and entertainment. There is also office space that is available to rent for either short or longer term use.
The Centre has been presented with the Queen’s Award for Voluntary Services.
The Opportunity
The Development & Administration Officer is responsible to the Board of Directors (the Board)
The Development & Administration Officer has a responsibility for employees and budgets and is accountable to the Board of Directors for the implementation of vision, strategy, priorities and policy as determined by the Board and the administrative requirements of Oakshaw Trinity Church. With an instruction from the Board of Directors to reach a balanced budget by 2027, the Development & Administration Officer will play a pivotal role in delivering this, ensuring that the Centre’s resources (human, financial, and material) are aligned to support a sustainable presence. The Development & Administration Officer holds a crucial role in creating and sustaining the conditions in which growth is possible.
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