The Caseworker will support Patricia to be an active, impactful and approachable MP. You will provide information, advice and support to local people on a wide range of local, national and international issues.

Managing a large caseload to help to respond to issues raised by constituents by phone, email, social media or face to face, you will be required to communicate with a range of stakeholders including government departments, the voluntary sector, and other organisations.

You will join a small constituency office team, including a full time and part time Caseworker, a Constituency Support Officer and an Office Manager.

Key responsibilities

• Process and manage constituent casework, received by phone, email, social media or face to face - acknowledging receipt of enquiries, gathering relevant information, and corresponding with government departments and other agencies and organisations as appropriate
• Attend and assist with MP constituency advice surgeries and other relevant meetings, following up as appropriate
• Draft responses to constituents and ensure all cases are dealt with promptly, sensitively, confidentially, and in line with the MP’s policies
• Log and monitor all cases, ensuring that progress is tracked, and actions are completed
• Analyse patterns of enquiries and produce information and reports to inform ongoing work
• Retain records and information confidentially and in line with data protection legislation
• Some work outside of normal working hours may be required, particularly for MP advice surgeries, and occasional work travel

Required skills and values

• Ability to deal with and prioritise a large and varied caseload, and work well under pressure
• Ability to manage expectations in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills including MS Office
• Ability to draft letters and emails to a high professional standard
• Ability and willingness to develop knowledge in specialist areas
• Ability to work independently as well as effectively as part of a small team
• Discretion and professionalism
• An understanding of Scottish and UK politics and governance
• Sympathetic to the aims, values and objectives of the Labour Party

Desirable skills

• Previous casework experience

This is a full-time role worked Monday to Friday in the constituency office.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting & Pass Office. See Members’ Staff Security Clearance page for further information.