Resolve ASL Mediation sits as a part of the Services, Participation and Policy department within Children in
Scotland, alongside Enquire, the national Additional Support For Learning Helpline, and the Children’s Views
Service which supports children with additional support needs to share their views in formal, adult-led
disputes. The department also includes our Policy and Participation teams.
Established in 2004, Resolve is currently the largest independent mediation provider to the education community in
Scotland. Our service supports parents, carers, children and local authorities to explore options and rebuild
relationships in situations where there is disagreement around a child’s education and access to support.
We have a strong reputation built on many years of experience and success helping resolve conflict in education. Our
core service has an emphasis on building trust and understanding to promote and support effective relationships
and good communication.
Our team has a wide range of knowledge on additional support for learning legislation and the Scottish education
landscape. Working with a team of skilled sessional mediators, the service is managed and delivered by the
Service Manager and Senior Officer.
We are looking for an experienced and motivated Senior Mediator to join our team and help us deliver Resolve’s
mediation services across 15 local authorities in Scotland.
As Senior Mediator you will carry a mediation caseload and provide guidance and supervision to our team of sessional
mediators and help us continue to promote and develop Resolve as a service. When required you will recruit,
train and mentor new sessional mediators.
As required you will support Senior Officer with day-to-day case management to scope out incoming referrals and
allocate to the mediators, liaise with parents/carers and local authority representatives, and ensure that all
data trackers are kept up to date.
About Children in Scotland
Giving all children in Scotland an equal chance to flourish is at the heart of everything we do.
By bringing together a network of people working with and for children, alongside children and young people
themselves, we offer a broad, balanced and independent voice. We create solutions, provide support and develop
positive change across all areas affecting children in Scotland. We do this by listening, gathering evidence,
and applying and sharing our learning, while always working to uphold children’s rights.
Our range of knowledge and expertise means we can provide trusted support on issues as diverse as the people we work
with and the varied lives of children and families in Scotland.
Diversity
Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions
are based on fair, open processes, with appointment on merit. We welcome applications from everyone.