About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Background

In 1999 Badenoch and Strathspey Community Transport Company was created by and for the people of this area to provide accessible transport. In 2022, recognising that, through our transport provision, we were providing a wider range of services, we rebranded and changed our name. More recently, we have refreshed our purpose, vision and mission.

Our purpose is to strengthen our community by providing accessible transport and wellbeing opportunities. Our work is regularly recognised at a national level, most recently in June 2025 at the Scottish Transport Awards. The organisation is growing and developing at pace, with further opportunities in the years ahead, so it is an exciting time to get involved and help shape our development. There will be several staff retirements during 2026 so a key part of this role will involve managing a successful handover with the outgoing member of staff.

BSCC is supported by eight part time staff and circa 80 volunteers, who all care passionately about our community.

Main Purpose of the Job:

The Finance Manager has two main roles: -

• Responsible for managing and ensuring the smooth running of financial processes, procedures, and bookkeeping for BSCC.
• Support the wider day to day running of the organisation.

Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our mission is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland and we currently have over 3000 Care Experienced members.

At the heart of Who Cares? Scotland’s work are the rights of Care Experienced children and young people, and the power of their voices to bring about positive change. We provide individual relationship-based independent advocacy and a broad range of imaginative participatory opportunity for Care Experienced young people across Scotland; we work alongside corporate parents and communities of all sorts to broaden understanding; we work with policy makers, leaders and elected representatives locally and nationally to shape law, policy and practice on the basis of all that can be learnt from the voices of those with experience of care – working together to build on the aspirations of The Promise and secure positive change.

This unique role offers the opportunity to listen to and work directly with children and young people with experience of care, in an individual relationship-based advocacy role, and within participation and group activity across our South East region.

The post-holder will be a key member of the Advocacy and Participation team, supporting young people from across to ensure their rights are upheld and their voices are heard. In this role you will have the opportunity to provide independent advocacy, children’s rights, and participation opportunities for children and young people who are looked after, Care Experienced, or subject to formal processes and structures. The role will see you actively participating in child’s plan meetings, children’s hearings, and other formal processes, as well as assisting children and young people to prepare for them. In partnership with professionals, carers, and organisations, you will help to achieve the best outcomes for children and young people by keeping detailed records of the work you undertake, writing liaison reports, and monitoring statistics.

As a vital part of the work of Who Cares? Scotland, your role will include facilitating group opportunities for and with children and young people. This includes providing engagement and participation opportunities throughout the Who Cares? Scotland local and national network, as well as meeting with care experienced children and young people to introduce the service in agreement with the local authority. Raising awareness of Who Cares? Scotland and its services with children, young people, professionals, and carers you will also be responsible for facilitating training amongst care corporate parents.

The right candidate for this post will be able to form positive relationships with children and young people and have good interpersonal skills. You will feel confident communicating with individuals and groups, both in writing and verbally, and be able to adapt to a wide range of contexts. Secure in making effective plans, as well as evidencing your work, you can prioritise and meet deadlines. You take enjoyment from working collaboratively with partners, believing in equal opportunities and inclusive working. Committed to children’s rights, you are someone who knows that all young people can make transformative change happen in their lives if given the opportunity. You can demonstrate knowledge of the current structure, developments, policy, and practice in relation to children and young people experiencing care in Scotland. You are also flexible, given the remit of the role, as some evening and weekend work will be necessary, along with a full driving licence and access to transport.

While we would welcome the knowledge gathered through relevant qualifications, we are just as interested in relevant work experience. We welcome and encourage applications from those with experience of care.

The successful candidate will be joining Who Cares? Scotland and working within the South East team at an exciting time, when the voices of those who are in or have experienced care are growing in power, individually and collectively – bringing with them insight, challenge, hope and change.

If this sounds like the role for you, we would love to hear from you. To arrange an informal conversation about this opportunity, please contact Ray MacLean, Manager of Advocacy and Participation, at rmaclean@whocaresscotland.org.

This role is key in building power in our movement to win a better transport system in Scotland – one that cuts climate emissions, connects communities and is run in the interests of passengers, not profit.

Transport is Scotland’s largest polluting sector, so tackling the transport system is vital for cutting fossil fuel use and climate emissions.

The focus of this role is our campaign for better buses. Our vision is of an accessible, extensive, publicly-owned bus network that’s free for everyone. A comprehensive, reliable bus network is essential for tackling climate change and reducing inequality – connecting communities and getting people out of private cars. However, the current network is run by private operators, often expensive and unreliable with routes cut and standards declining.

Friends of the Earth Scotland is committed to building a powerful movement for system change, and we believe that communities must take the lead in the transition away from our car-dominated system, so that what replaces it works for all of Scotland.

The successful candidate will have experience and skills in local organising or supporting volunteers. We are looking for someone who can bring new people into the movement, and support and motivate volunteers and local organisers in their communities.

We're looking for someone with excellent listening skills, who can build relationships with people and organisations and support them to campaign for change in their communities.

If you think you are a fit for this role, you can find more information about it in our recruitment pack.