Do you want to create a safer, brighter future for all children in Scotland?
Children First is Scotland’s national children’s charity. We are seeking to appoint the Head of Support
line. Guided by our values - with love, with purpose and with strength - we work to keep children safe,
families strong and communities connected. Our support line is a lifeline for families, offering emotional,
practical and financial support when it’s needed most. The role will be based in Edinburgh with
hybrid and flexible working options available.
The role
We’re looking for an inspiring, experienced leader to head this vital service for Scotland’s families. In this role,
you’ll oversee the day-to-day running of our high quality multi-channel support line, ensuring families receive
timely, effective support through calls, webchat and email. You’ll lead a multi-skilled, experienced passionate
team as they modernise this trusted national service. You will, champion children’s rights, innovation and make
sure our services evolve to meet the changing needs of children and families.
This is more than an operational role - it’s delivering on our strategic priorities, collaborating with all
stakeholders and about amplifying families’ voices, influencing policy and shaping services that make a real
difference to children and families. You’ll also work closely with colleagues in business development and
fundraising, helping to inspire supporters, strengthen partnerships and demonstrate the impact of our work to
funders and donors.
If you have experience managing a helpline or multi-channel services, strong leadership skills and a deep commitment
to improving outcomes for children and families, we’d love to hear from you.
What we are looking for
You will be an inspiring leader and will possess a degree or equivalent experience in social care, business
management, or related field. In addition to professional training in leadership, safeguarding and service
delivery (desirable).
What you can expect from us
As well as a rewarding career and development opportunities, 35 hour week, we offer 40 days annual leave per year pro
rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working
opportunities and wellbeing support.
With a supportive and inclusive working environment, the salary for this role is £51,257.00 - £57,613.00 per
annum.
Our values
Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children
first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect
Scotland’s children.