To provide high-quality, confidential energy advice and practical support to individuals and families experiencing fuel poverty or energy-related hardship. The role will help clients reduce energy costs, manage energy debt, and create warmer, healthier homes. Advice will be delivered face-to-face, by telephone, and digitally, embedded within CHAI’s holistic advice model alongside welfare rights, housing, and debt services.

By joining our team, you will help alleviate fuel poverty, improve wellbeing, and strengthen financial resilience, ensuring that no one in our communities endures hardship.

Role and Responsibilities

Energy Advice

· Deliver tailored energy advice, including tariff checks, energy efficiency tips, and support with billing issues.

· Assist clients with fuel debt, Fuel direct issues, fuel vouchers, crisis grants, supplier hardship funds and promote Warm Homes Discount.

· Negotiate with energy suppliers to resolve disputes and agree affordable repayment plans.

· Support applications for energy efficiency measures and home improvements.

· Maintain accurate case records using Advice Pro and comply with data protection legislation.

· Provide light-touch and in-depth advice and interventions based on client needs.

Service Development

· Promote Energy Advice service across CHAI teams and partner networks.

· Build strong relationships with external partners such as Home Energy Scotland, Fuel BankFoundation, and Changeworks.

· Contribute to outreach activities and awareness campaigns.

· Prepare reports on outcomes and impact for the Service Manager and funders.

Personal Development

· Complete City & Guilds Level 3 Energy Awareness training (or equivalent).

· Maintain up-to-date knowledge of energy advice, fuel poverty issues, and relevant legislation.

Organisational

· Adhere to the policies and procedures of CHAI.

· Actively participate in Team and Organisational meetings

· Participate in the development of CHAI services.

· Feedback on the review of organisational policies and procedures.

· Promote and represent CHAI services positively.

· Perform other reasonable related duties as required.

We offer the following

· Flexible working

· Access to Simply Health benefit plan

· 32 days annual leave (inclusive of public holidays)

· Enrolment to NOW Pension Scheme

· Extensive training programme

· Full and part time opportunities

· Supportive work environment

· Opportunities to improve services and make a difference

The Finance Officer for the Community One Stop Shop plays a crucial role in ensuring the efficient financial management of the organization. Reporting to the Board Treasurer and CEO the Finance Officer will be responsible for maintaining accurate financial records, preparing financial reports, and supporting budgeting and forecasting activities. This role is essential in upholding financial transparency, compliance, and accountability within the charity.

Midsteeple Quarter is a community benefit society, a community-led initiative to revive the heart of Dumfries town centre. We are transforming a row of underused High Street buildings into a vibrant and inclusive neighbourhood called Midsteeple Quarter. The project involves bringing properties into community ownership and renovating them to create affordable housing, workspaces, social enterprises, and cultural activities. By empowering the community to shape their own future, Midsteeple Quarter hopes to restore civic pride, economic vitality, and social cohesion in the town.

Our Enterprise Manager will:

• enable our Standard Building to become an inclusive, welcoming and vibrant venue for young people.
• develop partnerships with a wide range of organisations and co-ordinate a diverse programme of activities, opportunities and events for young people.
• enable young people to access support, training and advice which helps them to realise their ambitions for enterprise, career growth and skills development.
• contribute towards Midsteeple Quarter’s overall vision of breathing new life into Dumfries High Street.

What we are looking for

We are looking for a creative and hard working individual with a background in working with people aged 15-25. You will be well connected to local initiatives that are supporting young people and able to foster and new partnerships to enable our Standard Building to become a vibrant hub for young people. You will have experience of working with social or start up enterprises and the ability to foster long term partnerships. You will be flexible, enjoy working in a small team and be able to regularly work evening and weekends.

Organisation Profile

Established in 1984 to eradicate all forms of discrimination under the Race Relations Act 1976, CSREC works across Central Scotland, including but not limited to, Clackmannanshire, Falkirk, and Stirling Council areas.

At CSREC, we aim to reduce the negative effects of inequality and marginalisation experienced by Minority Ethnic individuals, asylum seekers, and refugees across Central Scotland, enabling them to engage with the wider public to enhance community cohesion and prevent discrimination.

This job description and person specification acts as a guide to the various responsibilities in relation to the position of Senior Finance and Fundraising Officer. Due to the on-going changes within the Third Sector these responsibilities may be occasionally amended in negotiation with the post holder. CSREC is committed to the safeguarding and welfare of all our service users and uses a thorough, rigorous, and fair recruitment and selection process.

Role Overview

To ensure the financial health and sustainability of CSREC by leading on financial planning, securing essential funding, and maintaining robust financial reporting and compliance. The post holder will be responsible for the creation and management of budgets and forecasts, identifying and applying for new funding, and ensuring all financial reporting to funders is accurate and timely.