Employment Rights and Advice Service Caseworker
- Full time
- £29,120
- Hybrid: Roxburgh and Berwickshire
- Closing 29th September 2025
- Advertised from 17th September 2025
- fixed term until June 2026 with potential extension dependent on funding.
Role
A Consortium of Citizens Advice Bureaux from the Scottish Borders and Dumfries & Galloway are independent and innovative advice organisations who have come together to offer an enhanced employment advice service to those living and working in the South of Scotland. The caseworker will provide advice on a range of employment related issues including, but not limited to, assistance with grievances and disciplinaries, pay calculations, redundancy rights, maternity and paternity rights, sick leave and dismissals.
They will:
- Assist the clients to understand their rights and responsibilities regarding employment and self-employment.
- Undertake casework preparation and help clients to maintain their employment rights, up to and including, representation at employment tribunal.
- Attend relevant training to build and maintain knowledge of relevant employment matters, as well as ensure they are up to date with relevant employment legislation.
- Assist in the provision of information and support to volunteer and staff advisers working on employment cases and delivery regular training events to help upskill existing advisers and train new recruits.
- Engage with external stakeholders to work proactively to limit the number of employment cases arising in the South of Scotland.
This may include some evening work at a time when clients are available and/or when preparing for representation at employment tribunal.
A full job description can be downloaded below.
Application notes
Please send your full CV to jack.dalrymple@roxburghcab.casonline.org.uk
The window for applications will close at 5pm on 29th September 2025. Interviews will be arranged for the week commencing 6th October.
Downloads
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessable advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed Job Pack, including Role Description and Person Specification and visit our website at citizensadviceedinburgh.org.uk
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
This post aims to provide practical money and debt advice to people struggling with their finances, supporting them to solve their debt, maximise their income and help them achieve financial stability. This holistic advice will be independent, free, impartial and confidential and delivered to Association standards and will address underlying issues of poverty facing many of the residents living in Bellshill.
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