Join Epilepsy Scotland as Head of Services and lead the delivery of impactful support that improves lives across
Scotland.
About Epilepsy Scotland
Epilepsy Scotland works to ensure that the estimated 80,000 people living with epilepsy in Scotland have their voices
heard, their rights respected, and their needs met. The charity has been a national leader in epilepsy support
for over seven decades, combining front-line services with policy influence, education, and
awareness-raising.
As an organisation, Epilepsy Scotland is deeply committed to tackling stigma, challenging inequalities, and offering
person-centred services that empower people to manage their condition and live life to the fullest. Their
services range from one-to-one emotional and practical support to community-based youth engagement and a
national helpline offering information and guidance.
Responsibilities of the Head of Services
As Head of Services, you will play a key role in the leadership and delivery of Epilepsy Scotland’s strategic vision.
Reporting directly to the Chief Executive, you will oversee the organisation’s front-line services, ensuring
they are responsive, evidence-based, and aligned with the changing needs of people living with epilepsy across
Scotland.
This role calls for a confident leader who is equally comfortable working at a strategic level and managing the
detail of day-to-day operations. The services currently offered include Emotional Wellbeing for Adults, a
Welfare Rights Service, Youth Work Service and a National Helpline.
Key Responsibilities:
- Service Leadership: Provide strategic and operational leadership across Epilepsy Scotland’s services, fostering
a culture of empathy, excellence, and innovation.
- Team Management: Line manage a geographically
dispersed team including the Services Team Manager, Welfare Rights Officer, and Helpline Officers, offering
supervision, support, and professional development.
- Service Development: Identify opportunities to
improve and expand services in line with the charity’s strategy, funding opportunities, and the evolving needs
of service users.
- Monitoring & Evaluation: Oversee the implementation of project plans and
evaluation frameworks that track outcomes, ensure quality, and support funding compliance.
- Partnership
Working: Build and sustain collaborative relationships with statutory and voluntary sector partners to enhance
service delivery and reach.
- Safeguarding & Risk Management: Lead on safeguarding across all
services, ensuring staff are trained, policies are up to date, and all activities are risk assessed
appropriately.
- Budgeting & Reporting: Prepare service budgets, manage expenditure, and contribute to
funding bids and reports for funders, trustees, and external stakeholders.
- Organisational Contribution:
Work closely with the CEO and other senior colleagues to contribute to strategic planning, organisational
development, and advocacy priorities.
What does Epilepsy Scotland need from you?
If you are a dynamic and experienced professional with a passion for delivering inclusive, life-enhancing services,
this could be the role for you. You may have a background in health, social care, youth work, or another area of
community support — but most importantly, you are someone who leads with compassion and integrity.
You will bring a well-rounded set of leadership, operational, and interpersonal skills, and you’ll thrive in a
collaborative environment where you can balance strategic thinking with hands-on delivery.
Experience and Skills:
- A minimum of three years’ experience in managing multi-disciplinary teams, preferably in the voluntary, health,
or social care sector.
- A proven ability to lead service design and delivery, manage budgets, and report
on outcomes.
- Experience working in partnerships and with external stakeholders, including
funders.
- Excellent communication and report-writing skills, with the ability to tailor messaging to
different audiences.
- A deep understanding of safeguarding principles, health inequalities, and the
social model of health.
- A reflective, emotionally intelligent approach to leadership and team
development.
- Commitment to equality, diversity, and inclusion in all areas of work.
- You may also
bring lived experience of epilepsy or another long-term health condition, and/or knowledge of the unique
challenges faced by those managing such conditions.
Be part of a trusted national charity that supports, empowers, and advocates for people living with epilepsy.