The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland provides a business development function and a series of national specialist advice services known as projects which require centralised project co-ordination and support. As the organisation continues to expand in our response to the cost of living and energy crisis, and to meet unprecedented demand for our advice services, we are seeking new team members to join us. You will work alongside the rest of the allocated team, ensuring successful development, delivery, and continuous improvement.

The roles will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the Citizens Advice bureau network, with the Project Officer providing vital support to enable the advice and support people need.

You will also support a number of internal functions and services and you must have the ability to communicate clearly and to proactively gather information from a wide stakeholder and participation base ensuring deadlines are met.

The roles offer the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Easterhouse Citizens Advice Bureau are looking for Committee Members

Are you passionate about supporting a local community based organisation? Do you have experience, skills or enthusiasm you’d like to put to good use in a meaningful voluntary role? Easterhouse Citizens Advice Bureau is currently seeking committed and community-minded individuals to join our committee.

As a committee member, you’ll help shape the strategic direction of the bureau, ensuring we continue to provide vital advice and support to people across Easterhouse and the surrounding areas – something we’ve been proud to do for nearly 50 years. This is a truly rewarding opportunity to contribute to a well-established and respected organisation at the heart of the community.

We welcome applications from people of all backgrounds and are particularly keen to hear from individuals with experience in: –

• Finance, accountancy or audit

• Governance and strategy

• Marketing and social media

No prior board experience is necessary — just a willingness to learn and a genuine commitment to our values and mission.

Airdrie CAB has been serving the Airdrie area for over 50 years. We are a trusted and respected organisation, providing advice and support to the people of Airdrie and surrounding villages.

We are looking for an enthusiastic, dynamic and motivated person to join our team. Airdrie CAB works in partnership with Covey Befriending and we are looking for an individual to provide Financial advice/support to clients engaging with Covey.

The successful applicant will also provide holistic support to clients on a variety of issues including but not limited to benefits, debt, housing, employment, energy and relationship. Full training will be provided.

The Covey mission is to support children, young people and families to become more resilient, safe and better equipped to reach their full potential. They do this through providing one to one and group-based befriending, mentoring and family support across Lanarkshire. They provide consistent relationship-based support, which is centred on the individual’s needs, interests and hopes. They aim to improve health and wellbeing, social connections, confidence and increase engagement with education, training, volunteering or employment.

The successful applicant will be encouraged and supported in their personal development by the Senior Management Team.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.

Core Duties

• Provide advice/support to clients on issues affecting their financial wellbeing e.g. benefits, income maximisation, debt, employment and relationship.
• Produce reports and plans for the purposes of monitoring and reviewing the objectives of the service.
• Record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to ensure that all work meets quality standards and the requirements of the funder.
• Carry out other duties as specified by the bureau CEO and required by the exigencies of the post

Essential Criteria

• Ability to travel within the local CAB area and elsewhere, as required
• Work experience in the advice sector
• Experience in project delivery
• Experience in the use of IT packages
• Experience of preparing reports and plans

Desirable Criteria

• Computer proficient
• Excellent written and oral communication skills
• Ability to plan work
• Ability to develop new ideas through to operation
• Attention to detail and problem-solving skills
• Ability to adapt to new situations
• Skilled in report writing
• Ability to work without close supervision, prioritise own work and meet deadlines
• Ability to work hours flexibly as required by the needs of the service.

This exciting project focuses on energy advice provision in Airdrie. We are looking to recruit an adviser to deliver Energy Advice in our community via face to face and telephone appointments. Full training will be provided to the successful applicant to allow you to reach your full potential.

Our project aims to support vulnerable energy consumers, within one of Scotland’s most deprived areas, to tackle the on-going impact of surging energy bills, reduce fuel poverty and help to manage energy debt. Our project will raise awareness of energy efficiencies and empower vulnerable individuals, helping to reduce the impact of poverty.

The successful applicant will be encouraged and supported in their personal development by the bureau CEO.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.

Core Duties

• To conduct in person and telephone interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To provide energy efficiency advice to each client assisting with switching suppliers or tariffs, joining the Priority Services Register
• To provide advice and support in relation to energy debt and billing issues.
• Refer complex cases to CAS Extra Help Unit
• Support to access emergency funds
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework
• The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonably requested by the bureau CEO

Essential Criteria

• Ability to work with limited supervision and prioritise workload
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
• Excellent organisational skills
• A commitment to the aims and principles of Citizens Advice Bureau. Ability to operate as a team player and communicate effectively with others

Desirable Criteria

• Demonstrable experience of delivering energy advice
• Understanding of holistic advice
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems
• Experience of working with people with multiple and complex needs
• Experience of working with protected adults and ability to deal with issues sensitively