To provide clients with holistic advice covering debt, income maximisation, energy. This will include preparation of financial statements, explanation of debt options and assistance to access these options. The role will require the ability to interact with clients over the telephone, face to face and using digital channels to provide advice.

Ongoing training will be provided however you should be someone who can demonstrate experience of working with clients who are experiencing multiple and complex issues and who can provide advice sensitively and with confidence to clients.

In addition to managing a caseload you may also be required to work on a duty rota for dealing with initial money advice contacts and for covering outreach services as required, as well as providing 2nd-tier support to other advisers within the Bureau.

You should have an understanding of the effects of financial difficulties and financial hardship on our clients. You should be an excellent team player with a desire to progress with training to meet the standards required.

Angus Citizens Advice Bureau (SCIO) was formed in 1985 to provide a holistic advice service to the residents of Angus. We provide free, independent, impartial, confidential advice and information to ensure people understand their rights and responsibilities. We are a member of Citizens Advice Scotland. The bureau supports clients with a wide range of general enquiries whilst project staff provide specialist support around benefits, debt, energy and NHS concerns and complaints.

We’re looking to appoint a Finance Director to join our Board of Trustees. The Finance Director ensures that financial control systems, reports and decisions are robust, accurate and comply with legal and regulatory requirements. The Finance Director is an officer of the Board and cannot be a paid employee of the CAB. Responsibility for day-to-day financial management is delegated to the Chief Officer with designated responsibility for financial duties.

The duties and responsibilities of the Finance Director include:

1. Ensuring Board members are aware of their financial responsibilities with sufficient understanding of the CAB’s financial systems, policies and reports to enable effective Board decision-making
2. Presenting financial information and reports to Board meetings, General Meetings, strategic review and planning exercises or other meetings as needed
3. Guiding and advising the Board in their consideration of budgets, accounts, financial statements, financial procedures and other financial issues, including the financial implications of the strategic and project plans.
4. Chairing meetings of the financial subgroup and participating in finance-related meetings (e.g. with funders, financial institutions, auditors, etc.)
5. Having a good understanding of bureau financial systems, policies and controls, ensuring these are robust and appropriate for safeguarding CAB resources.
6. Liaising with the Chief Officer and Chair on tasks including drafting budgets, monitoring income and expenditure, reporting to the Board and other stakeholders and updating financial systems and policies.
7. Ensuring that accounts are prepared at year-end and participating actively in the annual audit or external examination of accounts process.
8. Ensuring adherence to SORP 2015 and other legal and regulatory requirements.
9. Making sure annual accounts are submitted to the Office of the Scottish Charity Regulator (OSCR), Companies House and funders within required deadlines.
10. Recommending to the Board when external financial advice is required.

We ask our Trustees to commit to around 50 hours per year as a minimum, broken up into attending quarterly Board meetings, attending our AGM, participating in training/development and involvement in sub-committees and working groups. We are keen to continue a hybrid model of governance, combining face-to-face meetings with use of e-mail and Teams for collaboration and discussion. In return, you will be helping shape and govern a service that is committed to supporting the local community.

Hamilton Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

The Lay Representation Service improves access to justice through the delivery of a high-quality free advice and representation service for people seeking assistance with mortgage repossession, rent arrears and sequestration within Hamilton and Lanark Sheriff Courts.

You will have experience of managing a busy public facing multi-channel advice service with quality and care for our citizens at its heart. You will be an experienced lay representative within a civil court environment, an excellent communicator, and team player, confident decision-maker with the ability to adapt and respond to challenging situations. As a member of our Management Team, you will lead on Housing advice and training. Our staff are our strongest asset so their wellbeing matters. You will ensure that your team are supported and nurtured.

Hamilton Citizens Advice Bureau is seeking a dynamic and motivated Business Development Officer. This role is pivotal in driving our fundraising efforts and fostering business development opportunities to support the sustainability and expansion of our organisation and the services we provide to our community.

At Hamilton Citizens Advice Bureau (CAB), we’re more than just a charity—we’re a movement that stands up for fairness, empowers individuals, and works tirelessly to create a society where everyone has access to the advice and support they need.

As part of our team, you’ll play a vital role in ensuring our services continue to thrive and expand, helping thousands of people navigate financial, legal, and social challenges. If you’re looking for a career that combines purpose with professional growth, we’d love to hear from you.