Top job! Quality and Improvement Officer
- Full time
- £40,000
- On site: Glasgow
- Closing 21st April 2025
- Advertised from 1st April 2025
- Permanent
Role
What will you do?
As our Quality and Improvement Officer, you will lead the development and implementation of our quality framework across Enable Works. You will be central to maintaining high standards in all aspects of our delivery, ensuring we provide consistently excellent services that demonstrate real and measurable impact.
Your role is about enabling teams to understand and achieve quality. You’ll do this through regular auditing, collaborative coaching, insightful feedback, and working closely with managers and staff across the department.
You will:
- Design and deliver a programme of quality audits and compliance checks.
- Work with managers to identify areas of strength and improvement.
- Lead our approach to demonstrating and evidencing impact using data, reporting, and lived experience.
- Define and embed what “quality” looks like across the department.
- Champion the Supported Employment Quality Framework and ensure fidelity to its standards.
- Support managers and teams to translate findings from quality activities into meaningful action and learning.
- Actively contribute to continuous improvement through service reviews, evaluations, and learning loops.
- Develop and manage effective monitoring systems that uphold quality, compliance, and learning.
You will also have direct line management responsibility for:
- Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
- Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.
You will also have direct line management responsibility for:
- Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
- Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.
You will be accountable for:
- Delivering an annual quality and compliance work plan.
- Upholding and embedding national and internal quality standards.
- Ensuring key staff are supported to interpret and use quality data.
- Maintaining robust compliance with contractual obligations.
- Supporting the professional development of staff through coaching and mentoring.
- Acting as a critical friend to managers and delivery teams.
- Leading our reporting on quality assurance and service improvement.
Contribution to strategy:
- You will play a key role in shaping the quality and impact of Enable Works’ programmes and services. Through strong analysis and leadership, you will support our strategic goal to be recognised as a national centre of excellence in inclusive employment practice. Your work will help us define success, demonstrate value, and stay accountable to the people we serve.
About You
The skills you will bring.
We really need you to have these:
- A strong understanding of quality assurance and compliance in a service setting
- Experience in conducting audits or service reviews
- Ability to analyse and present data in meaningful ways
- Confidence in coaching and supporting colleagues to improve practice
- Excellent communication and organisational skills
- An understanding of what drives quality and impact in services
- Familiarity with performance frameworks, standards or compliance requirements
- Experience of managing staff and supporting professional development
- A collaborative and solutions-focused approach
Why?
We need you to bring these skills because our ambition is to deliver services that are consistently excellent, transparent and impactful. Your ability to lead on quality will give our teams the clarity, confidence and support they need to maintain high standards in every aspect of their work.
You will help us move beyond simply meeting targets- to understanding and evidencing what really makes a difference for the people we support. Your insight and expertise will help shape our culture of learning and continuous improvement, where quality is everyone’s responsibility and where we work together to deliver better outcomes.
We would love it if you also had these
- Knowledge of Supported Employment principles or similar person-centred approaches
- Experience working in employability or third sector services
- Understanding of staff development and adult learning
Why?
These experiences would give you helpful context for the work we do and the people we support. An understanding of person-centred approaches and the wider employability landscape in Scotland will help you get to grips quickly with our goals and ways of working. Experience in learning and development would also support your role in equipping our staff to deliver quality services.
But if you don’t have these yet, that’s absolutely fine. We’re more interested in your values, your approach, and your ability to grow into the role- so please don’t be put off from applying.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loans
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
Application notes
Forth Valley Sensory Centre (FVSC) is a hub where people with a visual and/or hearing loss and their friends, families, carers and the wider community can access quality services and advice from our Charity and partner organisations.
We are looking for a new Development Manager who can identify and , develop new outreach opportunities and expand what we already offer across Forth Valley.
This will be a great position for someone with proven management experience, who is looking to develop themselves under the direct guidance of the CEO. The successful candidate will be a “people person” who communicates effectively internally and externally, with compassion, motivation and the ability to positively influence others.
We would love to hear from you if you are committed to our values, have the ability to promote FVSC to the wider community, help us achieve strategic goals and create positive, lasting impact across Forth Valley.
The Organisation
Forth Valley Sensory Centre is a hub for people with a visual or hearing loss where they and their friends, families, carers, and the wider community can access quality services and advice from partner organisations. The Centre was the first of its kind constructed in the UK and specifically developed for the sensory impaired community.
The Centre provides an array of bespoke services, moulded by end users and their requests of what is most important to them. From digital support to meeting spaces, a sensory garden, café as well as over 30 groups and classes and more- there are never two days the same in The Centre.
The Role
As the Development Manager, you will play a crucial role in identifying growth opportunities, building partnerships and showcasing the services that FVSC can provide on an outreach basis. You will be responsible for developing and executing strategies, creating awareness, and promoting the organisation to communities throughout Forth Valley.
This role requires a blend of internal and external relationship building, strong communication skills and management. To be considered for this role, you must demonstrate experience in leading a team and be able to prepare and present information in accessible formats to engage individuals who could benefit from FVSC services. Communication skills are a vital part of this role, in conjunction with being compassionate, collaborative and inclusive in your approach.
If you think you can thrive in this role and possess the desired qualities and capabilities, please do not hesitate to get in touch by following the below steps to either submit your application or chat to us to find out more.
Registered Manager
- Full time
- £30,688 – £35,344
- On site: Finglassie / Kelty / Auchtermuchty
- Closing 11th April 2025
About us
At Sense Scotland our organisational mission is to, “Support individuals and their families to live their best lives by providing innovative and sustainable services.”
We are keen to find a leader to join our branch of Housing Support/Care at Home services across Fife who has a genuine passion to work towards this mission, making a significant, positive difference in the lives of the people with additional support needs and complex communication styles who use our services.
About the service/department
Across three locations, the branch supports 15 individuals within houses of multiple occupants. Each individual has their own complex needs including, but not limited to, visual/hearing impairment, physical and learning disabilities, epilepsy, diabetes and congenital rubella syndrome. We see each person as the individual that they are, and endeavour to provide services that support their interests, aspirations, health needs and wellbeing.
Individuals are supported in every element of their lives within their own homes and out in the community. The services are focused on improvement and development as well as sustaining what is already in place to meet needs.
About you
The Registered Manager role ensures a management presence in the services, taking responsibility for the strategic oversight of operations and practice; delivery of commissioned hours, recruiting and skills matching staff and providing them with full inductions, training, support, supervision and, where there is a need, formal performance management.
Audit and review of services on an individual and holistic basis to ensure support strategies and records remain up to date and relevant. The Registered Manager will build working relationships that allow them to work in partnership with the people that we support, their families and associated health and social work professionals to help overcome everyday challenges and plan for a positive future. You will develop and lead the Services Improvement Plan and the Organisations Strategic Plan, ensuring completion of action areas, acknowledgement of challenges and successes and identifying themes, learning and next steps to ensure continuous development.
We believe having skilled leadership and management is key to ensuring our staff team members meet individual needs by building trusting relationships, promoting independence and championing people to achieve their dreams and aspirations. We also believe that staff who feel supported, encouraged, appraised and part of a team where managers lead by example are best placed to be able to deliver such practice.
As the Registered Manager, you would be responsible for the operational day-to-day management of the service ensuring Sense Scotland is delivering consistent high quality care and continued compliance with relevant legislation. You would take the lead on the management of staff teams, budgets, and having positive relationships internally and externally across your geographical area, working in partnership with colleagues in the senior management team.
This post offers a huge reward in terms of personal and professional development. This is a role where you can really make a difference. You will work alongside and lead a team of Locality Managers, Supervisors and a large complement of Support Practitioners.
What you will need to succeed
- SVQ 4 and PDA in Leadership and Management
- An ability to build and develop positive long-lasting relationship with the people that we support, their families and their team members
- Experience of managing a team of social care professionals
- Passion for delivering a high level of support with continued review for improvement purposes
- Member of PVG Scheme & SSSC Registration (will be supported by Sense Scotland)
- An ability and eagerness to support, train and provide sound advice to co-workers in line with the organisations policies and procedures
- Excellent communication skills
- A resilient and motivated attitude
- An ability to manage your own time, workload and priorities
- A flexible and motivated approach
Working for us
We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment, some of these include:
- Retention payment of £500 – we reward our people
- 100’s of discount options to use at high street stores, events, cinemas, restaurants and more!
- Earn £250 by referring a friend
- Training and development – opportunities to expand your skills and knowledge via our e-learning packages and so much more
- Generous annual leave entitlement – 24 days annual leave plus 12 Public Holidays which increases with length of service
- Pension scheme to help you save for the future
- Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life
- Cycle to Work scheme and HSF Health Plan, your health and wellbeing is important to us.
Fly Cup Enterprises Ltd, in Inverurie, Aberdeenshire, provides training and employment opportunities to adults with learning disabilities, difficulties and differences in the catering and hospitality sector.
Chief Executive Officer
Fly Cup Enterprise Ltd is seeking an exceptional candidate with strong leadership experience to become its Chief Executive Officer (CEO).
Key Details
As CEO, you will consolidate and build on recent growth while ensuring the charity delivers its objectives to provide high quality training and employment opportunities, through catering and hospitality, for adults with learning disabilities, learning difficulties and other vulnerabilities.
You will act as the public face of the charity, work with and advise the Board of Directors in relation to the business activities and oversee the management and administration of the charity.
Our new Chief Executive will be an accomplished communicator, able to build and sustain effective partnerships, and build our profile with a wide range of stakeholders. As a strategic thinker, you will bring a track record of successful leadership and be able to promote a culture of ideas, innovation and have the ability to translate strategic plans into reality. You will have an accomplished record of delivering outstanding performance and have a proven ability to secure new income streams.
We are open to leaders from any background or sector, although experience in the not-for-profit sector would be helpful. You must share our commitment to supporting adults and young people with additional support needs.
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We are currently recruiting people to join our Board and are actively seeking people to guide the organisation as it transitions and expands.
The objects of the organisation are:
- the provision of recreational facilities, or the organisation of recreational activities, with the object of relieving isolation and improving the conditions of life for the Deaf Community in Lanarkshire
- the relief of those Members of the Lanarkshire Deaf Community in need by reason of age, ill health, disability, financial hardship or other disadvantage.
If you are interested and have one or more of the skills, knowledge or experience listed below, please do not hesitate to contact us:
- Working in the Charity Sector
- Finance and/or Accounting
- Human Resources
- Policy Making and Compliance, including Risk Management
- Organisational capacity building and growth
- The barriers the Deaf community faces in one or more of the many different settings including health, education, social services, leisure, employment and other situations.
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