About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

This is a new and exciting project which focuses on energy advice provision in the North West of Glasgow. We are looking to recruit an experienced adviser to deliver Energy Advice in our community via phone appointments, face to face appointments and home visits.

Our new project aims to support vulnerable energy consumers, within one of Scotland’s most deprived areas, to tackle the on-going impact of surging energy bills, reduce fuel poverty and help to manage energy debt. Our project will raise awareness of energy efficiencies and empower vulnerable individuals, helping to reduce the impact of poverty. As part of the project, the advisers will receive training to achieve a City & Guilds qualification in Energy Advice.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Be the difference at Citizens Advice Scotland

Are you ready to make an impact where it truly matters? Do you have the passion, expertise and people-first approach to help shape a positive and dynamic workplace? If so, Citizens Advice Scotland wants you to join our team as an HR Advisor.

Why this role?

At Citizens Advice Scotland, we don’t just offer jobs - we offer opportunities to make a real difference in people’s lives. As an HR Advisor, you’ll play a pivotal role in ensuring our organisation, and the Citizens Advice Bureaux we support, thrive through exceptional HR guidance. You’ll be more than just an advisor; you’ll be a trusted partner, a problem solver, and an advocate for positive change.

What you’ll be doing

• Providing pragmatic, commercial, and employee-focused HR advice to managers and employees across our organisation.
• Acting as the first point of contact for employment issues, supporting Citizens Advice Bureaux across Scotland.
• Coaching and mentoring managers, fostering a culture of empowerment and growth.
• Shaping and implementing HR policies and initiatives that support both our strategic vision and our people’s needs.
• Supporting change management projects that make our organisation stronger, more inclusive, and more effective.

What we’re looking for

• A degree or equivalent qualification (preferably in HR or business) or substantial experience in a generalist HR role.
• Strong knowledge of UK employment law and experience managing employee relations.
• A passion for people, culture, and engagement - we need someone who genuinely cares.
• The ability to problem-solve, think on your feet, and handle sensitive issues with confidence and discretion.
• Fantastic communication and influencing skills - you’ll be working with people at all levels.
• Experience in HR policy development, recruitment, and change management.

What’s in It for you?

• The chance to work for a well-respected organisation that makes a real difference in communities across Scotland.
• Fantastic benefits and policies which put our people first, including flexible working, hybrid working, 40 days leave, sick pay and lots more.
• A supportive, collaborative team that values your ideas and input.
• Opportunities to grow, develop, and innovate in a people-focused HR role.
• A role where no two days are the same - dynamic, fulfilling, and packed with opportunities to make a genuine impact.

If you’re ready to be part of a mission-driven organisation where your HR expertise will change lives for the better, we’d love to hear from you!

Apply now and help us create a workplace where people truly thrive.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Our vibrant and busy services in North West Glasgow provides support to people concerned about their own or someone else's alcohol or drug use. We have a Recovery Hub however much of our work is carried out in the local community. We work with people at all stages on their journey providing both one to one appointments and group work.

We are looking for enthusiastic and dynamic Recovery Workers who are motivated to work as part of a thriving and diverse team, ensuring recovery opportunities are available for individuals at any point in their recovery journey. You will strive to work collaboratively with partners and communities, ensuring that we are as accessible as possible and that the principles of a Recovery Oriented System of Care and true person centred practice are at the heart of all that we do. An SVQ Level 3 in Social Services and Health care is essential for this post.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Job Description

Our Recovery Workers work with our service users to help them to determine what their goals, ambitions and passions are, working with them to create the best treatment plan for their needs and to get them back onto the path to recovery. This is an integral role for With You - as a frontline worker, you will deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities. You will manage an active caseload of service users, connecting quickly with the people we support, treating them respectfully and with dignity. Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery.

There are two posts available as below, please indicate which role(s) you are interested in as part of your application:

North West Glasgow Recovery Hub - 1 full time permanent post

North West Glasgow Recovery Hub - 1 part time working 22.5 hours per week, fixed term until 31/03/2026

The salary for these positions is circa £25,000 per annum.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills

We are looking for positive and motivated candidates who are able to communicate with a wide range of people and in different settings. You will also be organised with excellent time management skills.

To be successful in this role you will:

• have attained SVQ level 3 in Social Services & Healthcare or equivalent
• already be registered with the Scottish Social Services Council (SSSC) or meet the registration requirements
• have some experience of working in a health, social care, or related setting
• have some experience of delivering services in a community setting
• have knowledge and understanding of delivering evidence-based interventions
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be resilient under pressure and able to prioritise you work able to be flexible with your working hours on occasion and be happy to support other With You locations when needed
• Ideally you will also have previous experience of working or volunteering with people who misuse substances. We welcome applications from those with lived experience.

You will also need to meet our safeguarding requirements of a satisfactory enhanced PVG check.

A full job description and person specification are available on request by emailing recruitment@wearewithyou.org.uk.

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

Creating an Inclusive Environment

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.

WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

• Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.

Main Responsibilities:

This Support Worker role is for Somerset Place, which is a care experienced young persons service, focusing on young people aged between 16 and 25. This role involves working on a rota covering various shifts including some weekends. This role is working 21 hours per week. The Support Worker will:

• Work as part of a team providing safe, secure, supported accommodation for young people.
• Support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
• Maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
• Provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
• Provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

Support Worker Role Profile

About You:

To join us, you need to have a genuine passion for helping people.

Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.

Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.

Ability to relate empathetically to people and recognise their right to choice and independence.

Ability to work flexibly and as a lone worker.

Able to use Microsoft or equivalent applications competently.

Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

To apply for this role, please click ‘Apply’ below where you’ll be given important information regarding the process and an application form to complete and upload.

Due to the Safer Recruitment requirements by the Scottish Social Services Council (SSSC) and Care Inspectorate we do not accept CV’s and you must therefore complete our application form.

Please note we do not accept applications from out with the UK as we do not have a UK visa sponsorship license.