We are recruiting for a Housing Team Leader to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.

The Housing Team Lead will manage a programme of best practice and lead a team to achieve expected standards and quality outcomes by implementing operational controls.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Main duties and responsibilities will include:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• As a member of the Housing and Communities Management team prepare for and support the implementation of programme growth.
• Lead your direct line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with service specification.
• Ensure occupancy levels are maintained through efficient allocation and void management of properties.
• Liaison with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Work closely with Right There Property Team to assist in maintaining strong working relationships with Landlords and Agents.
• Assist Right There Property Team with property access request arrangements with Landlords, agents and contractors for compliance, repairs and property inspections.
• Ensuring that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular tenancy sustainment support.
• Ensuring risk assessments are completed and updated.
• Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
• Ensure case files are maintained and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.
• Work closely with our Finance Team to manage and prevent Housing Benefit Debt and tenant rent arrears.
• Have an understanding of the Welfare benefit system and be willing to undertake any additional training required.
• On call responsibility, to be on an on call rota
• Recruit, induct, onboard your team as required and manage your people resources safely
• Develop a high performing team with focus on positive trusting and supportive relationships with your staff and peers.
• Arrange and facilitate regular team meetings and support and supervision sessions with your team, utilising best practice in performance management to ensure staff are supported to undertake their roles.
• Complete yearly appraisals and personal development plans with your staff team.
• Manage staff sickness and absence issues in conjunction with People Department.
• Investigate any issues of misconduct within the organisation.
• Ensure a safe system of work is in place for staff who are working outside office hours and in lone working situations.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.

A full UK driving license and access to a car for work purposes is essential. (Please note employees must hold insurance that covers domestic and business use)

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager
• Your normal working hours are 35 per week, worked Monday to Friday.
• Your usual place of work will be Rosemount Business Park, Charles Street, Glasgow, G21 2QA. Home working is in agreement with the line manager based on the needs of the service. You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development

We are recruiting for a Programme Health and Safety Lead to join us on a part time basis. The post holder will provide strategic and hands on health and safety assistance to our programmes and support services, ensuring all functions of the organisation comply with current health and safety legislation, acts, regulations, official guidance and standards.

The role is working 17.5 hours per week, Monday to Friday. Hours of work can be split flexibly throughout the week in agreement with the line manager. The role will be office based for the first 2-3 months, home working will then be in agreement with the line manager, based on the needs of the service.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use or family breakdowns.

Last year we supported almost 4000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person's story is unique, and everyone's route home is different - it doesn't matter what the situation is - we're not here to judge, only to help.

Main duties and responsibilities will include:

Compliance and Information Management

• Develop, implement, monitor and maintain H&S procedures and registers
• Provide training and support to managers on the completion of risk assessments
• Maintain a centralised COSHH risk assessment process
• Maintain the organisation’s incident management reporting system
• Deliver H&S training to staff as and when required
• Continually assess the status of H&S within the organisation and identify improvement opportunities
• Assist Risk and QA Lead in auditing compliance with H&S procedures
• Lead of the development and delivery of in-house H&S training courses

Communication and Engagement

• Coach managers on fulfilling their H&S responsibilities
• Coordinate with Property H&S Manager
• Develop partnerships with relevant H&S agencies

Full details can be found in the job & person specification on our website.

What we expect from you..

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone that has gained experience in a similar role with IOSH registration and NEBOSH National General Certificate in Occupational Health and Safety. You will have excellent knowledge of health and safety regulations and risk management practices, coupled with experience of investigating, reporting and analysing risk, accidents, incidents and dangerous occurrences.

A First Aid trainer qualification and certification is desirable as is ISO 45001 H&S Auditor certification.

What you can expect from us..

• The post holder will report to the Head of Strategic Initiatives and Governance
• Working 17.5 hours per week, Monday to Friday, flexibly between the hours of 8am and 6pm depending on the needs of the service, with 1-hour unpaid break
• Your usual place of work will be 15 Dava Street, Glasgow, G51 2JA. Working arrangements are in agreement with the line manager based on the needs of the service
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata in your first year, rising to 280 hours (equivalent to 8 weeks) pro rata in your second year. This includes public holidays
• You will automatically be enrolled into the People’s Pension in the month that you will complete 3-months of employment, providing you meet the auto-enrolment criteria
• Life insurance 4 x salary
• Option to purchase and sell annual leave
• Comprehensive induction and ongoing learning and development
• Cycle to work scheme
• Wellness programmes

Having celebrated our 200th anniversary in 2024, Right There continues to provide tailored support for people in their homes and communities. We meet people where they are in life—without judgment—walking alongside those who need support and working to prevent homelessness and family separation.

Every person’s journey is unique, and everyone’s route home looks different. That’s why we tailor our support to the individual, challenging stereotypes along the way. No matter the situation, we’re not here to judge only to help.

In this newly shaped role, you will be instrumental in securing Right There’s long-term financial sustainability and growth. By developing and executing comprehensive fundraising, communications, and income diversification strategies, you will help drive our mission forward. As a key member of the Leadership Team, you will work closely with colleagues providing expert insight, strategic challenge, and collaboration to shape strategies and operational plans that support our vision.

Ultimately, your leadership will enable Right There to continue preventing homelessness, one person at a time, for as long as it’s needed.

An experienced leader with an entrepreneurial mindset you will bring a proven track record of developing and implementing successful income generation and diversification strategies across multiple revenue streams. Results-driven, innovative, and proactive in seeking new opportunities, you will also have experience leading high-performing teams, setting strategic direction, and achieving measurable growth targets. Whilst direct experience with local authority commissioning is not essential the successful candidate will be expected to quickly build a strong understanding of this core area, as it is integral to Right There’s business and future growth plans.

If you are results-driven, innovative, and proactive in seeking new opportunities and share our vision of a world where everyone has an equal opportunity to create a safe and supportive place to call home, we encourage you to review the role profile below.

For a confidential discussion, please contact Douglas Adam at Livingston James, our retained recruitment partner, at douglasadam@livingstonjames.com

Right There is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.