Are you passionate about making a difference? This could be the role for you!
Are you someone who believes in second chances? Do you have the passion and commitment to help people turn their
lives around?
At Apex Scotland, we work with individuals who have been involved in the justice system, supporting them to build
brighter futures. From helping people find work or boosting their confidence and motivation, we’re here to
provide guidance, encouragement, and practical solutions.
As Operational Service Manager in the North of Scotland region, you will have oversight for the leadership and
management of Apex Scotland services and staff delivery teams, in the area. You will be responsible for the
Highland, Aberdeen City and Aberdeenshire areas, progressing our key partnerships for the delivery of
high-quality services that drive maximum, meaningful impact for the people we exist to support.
You will also be allocated an area of work to lead on that is of strategic importance to Apex Scotland - Amplifying
Lived Experience.
What you’ll be doing:
- Maintain and grow working relationships with key contractual and service delivery partners.
- Manage
budgets attached to service contracts and contribute to organisational budget management.
- Have
responsibility for high quality service provision where participant needs are met.
- Have oversight for
contractual target performance and monitoring.
- Line management responsibility for a team of Lead
Practitioners, Practitioners and Support Workers.
- Manage and oversee casework for effective work with
participants.
- Challenge stigma and advocate for second chances.
- Be an active member of the Apex
Scotland Management team.
You might be a great fit if you:
- Have leadership experience.
- Can work in collaboration with others understanding all stakeholder
needs.
- Hold emotional intelligence, have good judgement and decision-making ability.
What We Offer:
- Full training - no prior experience in criminal justice needed.
- A supportive and inclusive team that
values your unique skills.
- The opportunity to make a tangible difference in people’s lives.
- This
role is ideal for anyone with experience in leadership and who has an understanding of service provision,
meeting the needs of individual people while adhering to contractual requirements, taking cognisance of policy
and strategy.
You will operate and be required to have a weekly presence throughout the geography specified (Highland, Aberdeen
City, Aberdeenshire). As an active member of the Apex Scotland Management team you will be required to attend
regular management meetings at a location directed by the organisation and attend online sessions.
Membership of the Prevention of Vulnerable Groups (PVG) Scheme is required.
We offer some great benefits, including family friendly policies, flexible and hybrid working and work-life balance.
We also have generous annual leave entitlement, employee wellbeing scheme (Perkbox), pension scheme and death in
service, company sick pay.
We welcome applications from individuals who share Apex Scotland’s aims and values and value diversity from all
sections of the community.