Change Mental Health is a leading national mental health charity providing unique support to people with severe and
enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor
mental health and mental illness deserve the highest quality of support in the community and that every person
has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.
The People and Wellbeing Officer plays a key role in supporting a positive, inclusive, and healthy workplace culture
at Change Mental Health. The role combines operational HR responsibilities with a proactive focus on wellbeing,
engagement, and inclusion.
Working as part of a small, collaborative People and Culture Team, you will provide practical HR advice and support
to managers and staff, lead on wellbeing and engagement activities, and help ensure our people policies and
practices reflect our values and commitment to fairness and inclusion.
As the People and Wellbeing Officer, you will work with a large amount of autonomy and should be confident in being
able to multitask, balance competing priorities, and have an excellent eye for detail. You will develop
innovative ideas and solutions to streamline and improve operational processes and be responsible for providing
an efficient and effective HR operational service across the Charity so that our staff can learn, develop, and
grow in an environment that works for them.
Key Responsibilities
Operational HR
- Provide first-line advice and guidance to managers and employees on HR policies, procedures, and employment
legislation
- Support employee relations casework, including absence management, performance,
disciplinary, and grievance processes
- Lead on the coordination of recruitment, onboarding, and induction
to ensure a positive staff experience
- Maintain accurate HR records and ensure compliance with data
protection and governance standards
- Contribute to the review and continuous improvement of HR policies
and processes
Wellbeing, Culture, and Inclusion
- Champion wellbeing and inclusion across the organisation through proactive communication, campaigns, and
events
- Support the delivery of the charity’s People and Culture Strategy, embedding wellbeing and
engagement into everyday practice
- Lead on employee wellbeing activities such as staff surveys, wellbeing
days, and awareness campaigns
- Support the People and Culture Manager in developing and monitoring staff
engagement initiatives and feedback mechanisms
- Promote the organisation’s values and a positive culture
of respect, collaboration, and transparency
Organisational Development
- Support leading and development coordination, tracking participation, and evaluating impact
- Contribute
to diversity, equity, and inclusion (EDI) action plans and reporting
- Assist with the analysis of people
data to identify trends and opportunities for improvement
- Support internal communications relating to
HR, wellbeing, and people updates
Essential Criteria
- CIPD Level 3 or above (or working towards Level 5) or equivalent professional experience
- Proven
experience in a HR or people-focused role with knowledge of HR best practice and employment
legislation
- Strong interpersonal and communication skills with the ability to build trust and rapport
across all levels
- Experience in supporting employee relations casework
- Demonstrated commitment
to wellbeing, inclusion, and equity in the workplace
- Excellent organisational skills and attention to
detail
- Skilled IT user with experience in HR systems and Microsoft Office
Desirable Criteria:
- Experience in wellbeing or engagement programme coordination
- Experience in a charity, public, or
values-led organisation
- Awareness and empathy towards mental health issues
- Experience of data
analysis or reporting in a people or HR context
General Duties
- Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are
managed in line with Data Management and Information Governance policies
- Comply with legal and
regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
- As with all
employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or
activist
- To act in accordance with the charity’s Health & Safety and Safeguarding policies and to
notify your line manager promptly if there are any concerns
- To participate in regular supervision and
appraisal and undertake any relevant training as appropriate to the role
- To work in accordance with the
charity’s national policies and local operating procedures and those of external regulators or professional
bodies
This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line
manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade
of the post.
Benefits
- 24/7 access to Employee Assistance Programme
- 35-hour week, flexible and blended working
- 37 days annual leave (including public holidays)
- Paid Mental Wellbeing Days
- Professional development opportunities
- Cycle to Work Scheme, Blue Light Card, season ticket loan