We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great
opportunity for someone who is keen to help bereaved people access the right bereavement support at the right
time.
About you:This is an ideal role for someone who enjoys being part of a team who are committed to
supporting people through difficult times. The role requires someone who has excellent communication skills, who
can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved
people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone
who enjoys being at the core of operations, who enjoys variety and embracing change.
In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen
interest in embracing everchanging tech to support our services. You will be confident organising your own
workload, managing conflicting priorities and being part of a team working towards a common goal.
About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support
to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling
support, children and young people’s services, bereavement support and training to workplaces……and so much more!
crusescotland.org.uk
The support services offered to clients are delivered by a volunteer workforce who are trained to professional
standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions
highly, and ensure an excellent programme of initial and ongoing training, as well as support and development
opportunities for them.
About the Role:The Client Services Co-ordinator role will support and improve client services across
Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area
teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists;
talking with bereaved clients and referrers to advise of all options available; data management and input; and
supporting the implementation of changes, where new processes are identified
Areas that we are currently exploring changes within include: reviewing and improving client pathway to support
National & local processes, changes to telephony and improvements to client administration systems. It would
be expected that the post-holder would play a key part in reviewing and supporting the implementation of
these.
Given the nature of the work, ongoing training and supervision is provided.
Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are
supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which
include the co-ordination of client services, management and training of volunteers, income generation and
governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and
enjoy good relationships across the team
Feedback from our staff satisfaction survey included:
“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked
for, both from work and flexibility and overall organisation support from all staff and management”
“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and
volunteers”