We’re looking for a Policy and Engagement Officer to join the team at the Scottish Legal Complaints Commission, which
helps resolve issues raised by the public about work carried out by Scottish lawyers and oversees complaint
handling across the legal services sector. We help hundreds of people a year, and our team make decisions which
make a difference to people’s lives.
We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a
diverse team, so would positively encourage applications from all candidates regardless of sex, race,
disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.
We’re a small team of around 60 staff, which makes for a close, friendly team to work in. We deliver serious work,
but we also have a great deal of fun as a team working together. It also means there are great opportunities to
get involved in different aspects of our work, from driving improvements in our customer service, to running
sprints to test new ways of working.
In this role you will help us shape our thinking, build our understanding and communicate our views on key issues to
our partners, stakeholders and users. You will also help ensure that we develop robust policies to help govern
our complaints and regulatory work, drawing on strong horizon scanning, robust research and meaningful
consultation.
You will build strong relationships with key stakeholders at all levels and manage the organisation’s engagement with
them. You will be responsible for drafting reports, responses and other public communications and responding to
enquiries from politicians, regulators, consumer groups and other bodies. You will also develop policy proposals
and recommendations across a range of issues and deliver briefing and policy advice to board members and senior
staff.
You will be enthusiastic, motivated and able to work with others. You’ll bring strong relationship building skills
and stakeholder engagement experience. And you’ll be a confident communicator with strong writing skills and an
ability to adapt your approach for different audiences.
You must be able to demonstrate experience of policy development and a proven ability to analyse information to
produce robust findings and recommendations.
You will need to be able to quickly grasp complex or technical issues. It’s a benefit if you have knowledge of
regulation policy, consumer policy, legal issues or equalities issues, but we’re very open to hearing from those
with experience in other areas.
This is a hybrid role. We require that you attend our Edinburgh office a minimum of one-third of your working time a
quarter (we estimate around 2 days per week for a full-time colleague). There may also be some specific events
that you will need to attend in person. Please note your induction will include more office days in the
beginning to help you settle into the SLCC, learn about the role and to provide the most support. We also offer
flexible working hours that means when you are working from home you can work anytime between 6am and 10pm and
7am to 7pm in the office.
You will also have 42 days paid holiday, including public holidays (pro-rata for less than 35 hours a week). We also
offer a Group Self Invested Personal Pension, company sick pay scheme, life assurance, cycle to work scheme,
travel loan scheme, volunteer days and a confidential employee assistance programme offering free advice and
support across a range of work and personal issues.
We also pride ourselves on being an enjoyable place to work, with a supportive environment, opportunities for
self-development, staff charity events and the opportunity to socialise. We have a staff led Wellbeing and
Inclusion Group. In our last staff survey 97% said they have a good working relationship with their
colleagues.