Operations Support Assistant
- Full time
- £22,635 – £23,498
- On site: Perth
- Closing 10th January 2025
- Advertised from 5th December 2024
- 34.5 hours per week over 5 days.
Role
VisionPK is an exciting and growing charity, recently opening our new Sensory Hub in the heart of Perth. We provide specialist services for people with sight and hearing loss living within the Perth and Kinross local authority area.
We are currently recruiting a proactive and organised Operations Support Assistant to join our dynamic team. The successful candidate will be responsible for providing essential support in various operational areas, including daily reception duties, equipment procurement, administration tasks, health and safety compliance, and liaising with service users and suppliers, both over the phone and in person. The role also involves assisting the Operations Support Manager in day-to-day tasks to ensure smooth business operations.
The Role
Reception and Customer Service:
- Serve as the first point of contact for visitors and clients, ensuring a professional and welcoming environment.
- Handle incoming calls, emails, and correspondence, directing them appropriately.
- Address inquiries and provide accurate information about VisionPK services.
- Develop knowledge of other services for signposting and referring as required.
- Develop knowledge and understanding of aids and equipment available for people with a sensory impairment in order to be able to effectively demonstrate/issue/sell simple aids and equipment to sensory impaired people.
- Update client database and create / maintain records as required.
- Coordinate the ordering, tracking and distribution of stock, supplies, sensory aids and equipment and process orders and sales of these as required
- Maintain accurate inventory records and ensure timely replenishment.
Operations Support:
- Assist the Operations Support Manager with administrative tasks and project coordination.
- Support scheduling, meeting arrangements, and documentation management.
- Collaborate with internal teams to ensure operational efficiency.
- Support with preparation and distribution of quarterly newsletter.
- Support the implementation and monitoring of health and safety policies and procedures.
- Assist in reporting and resolving health and safety incidents.
Supplier and Customer Relations:
- Establish and maintain strong relationships with suppliers, ensuring high-quality service.
- Coordinate with customers to manage orders, deliveries, and resolve issues promptly.
- Handle invoicing, payment follow-ups, and ensure accurate record-keeping.
About You
- Previous experience in operations, administration, or a similar support role.
- Competent at IT, use of Microsoft programmes and databases for recording activity.
- Experience of GDPR / Confidentiality compliance
- Strong organisational skills and the ability to manage multiple projects simultaneously.
- A proactive, collaborative, and compassionate individual who is passionate about making a positive difference.
- Strong work ethic and reliability.
Why Join Us
- Be part of an exciting time as we grow and develop our newly opened Sensory Hub in Perth.
- Make a real difference in the lives of people with sensory loss.
- Join a supportive and fun team that values hard work and collaboration.
- A supportive and collaborative working environment.
Application notes
If you’re passionate about making a positive impact, we’d love to hear from you. Please read the candidate pack and complete the application form, closing date Friday 10th January 2025, interviews to be held on Tuesday 21st January 2025.
If you would like an informal conversation prior to applying for the post please contact 01738 626 969 and ask to speak to Leanne Scobie Operations Support Manager.
This is an exciting opportunity to be part of a dynamic charity making a real difference in people’s lives. Join us at VisionPK and help create a more inclusive community.
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Community Involvement Coordinator
- Part time
- £25,861 – £27,141 pro-rata
- On site: Perth (with travel across Perth and Kinross)
- Closing 10th January 2025
VisionPK is an exciting and growing charity, recently opening our new Sensory Hub in the heart of Perth. We provide specialist services for people with sight and hearing loss living within the Perth and Kinross local authority area.
We are currently recruiting a Community Involvement Coordinator, which is a newly created role, funded by the National Lottery Community Fund. This role will strengthen VisionPK’s presence in the community by overseeing volunteer recruitment and governance, building stakeholder relationships and managing our telephone befriending project.
The Role
Volunteer Recruitment and Governance
- Collaborate with the CEO to update and implement volunteer management policies, ensuring legal compliance and best practices.
- Develop and deliver induction and ongoing training for volunteers, equipping them with the skills needed to contribute effectively.
- Provide continuous guidance and supervision to volunteers, ensuring a positive experience and high performance in their roles.
Community Engagement and Relationship Building
- Establish strong connections with local community groups, service users, and stakeholders to expand VisionPK’s network and influence.
- Work with community partners to align VisionPK services with local needs and identify opportunities for collaboration.
- Raise awareness of VisionPK’s services through participation in local events, presentations, and outreach activities.
Telephone Befriending Project Leadership
- Lead the setup and delivery of VisionPK’s new telephone befriending project, designed to support isolated individuals with sensory impairments.
- Build and manage a dedicated team of volunteers for the befriending service, ensuring they are well-trained and supported.
- Promote the befriending project throughout the community to engage potential service users and volunteers.
- Track the project’s impact, providing regular reports and recommending improvements as needed.
Raising Awareness and Promoting VisionPK
- Actively promote VisionPK’s services, events, and initiatives through local and digital channels.
- Work closely with the Fundraising Manager to implement community-based fundraising events that engage local supporters and raise essential funds for the charity.
About You
- Experience in volunteer management, community engagement, or project coordination.
- Excellent interpersonal and communication skills, with the ability to build relationships with diverse groups.
- Strong organisational skills and the ability to manage multiple projects simultaneously.
- A proactive, collaborative, and compassionate individual who is passionate about making a positive difference.
Why Join Us
- Be part of an exciting time as we grow and develop our newly opened Sensory Hub in Perth.
- Make a real difference in the lives of people with sensory loss.
- Join a supportive and fun team that values hard work and collaboration.
- A supportive and collaborative working environment.
Autism Co-ordinator – Employability and Enterprise
- Part time
- £25,000 – £27,000 pro-rata
- On site: Perth
- Closing 31st January 2025
We are looking for a highly motivated Autism Co-ordinator to join our Transition Services team, focussed on delivery and development of our Enterprise project.
Despite their desire to work, recent statistics tell us that nationally only 3 in 10 autistic people are in employment (The Buckland Review of Autism Employment, UK Government, 2024), and through our Transition Services at Perth Autism Support, we aim to change that narrative locally through both our Enterprise project, supporting autistic teens aged 14-16 years and our Employability project, from the age of 16-24 years.
As part of our wider Transition Services, you will be central to the successful delivery of a high-quality young person focussed service provide a fun, meaningful programme of Enterprise projects, to develop early employability skills:
- Increased confidence
- Teamworking
- Skills development – customer service, budgeting, planning etc.
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The role of Autism Co-ordinator is to lead the planning, preparation and delivery of our Enterprise programmes, using local networks and connections to look for development opportunities to continue to develop the service, whilst supporting our wider Employability work.
You will be an ambassador for Perth Autism Support, building relationships across the community to further our vision to support autistic children and young people to reach their full potential.
About Us
Perth Autism Support was founded in 2011 to address the gaps in support for autistic children, young people and their families across Perth & Kinross.
In 2024, we have over 1200 families registered for services and support children, young people and families through the following service areas:
- Children’s Services
- Transitions Services (encompassing three project areas – Engage, Enterprise and Employability)
- Family and Education Services (including our Early Years project and Autistic Adults Peer Support)
We are governed by a Board of Trustees (7) and we have a staff team of 32.
We are based in our centre in Perth City but work across the whole of the Perth & Kinross region.
For more information, visit perthautismsupport.org.uk
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About the Company
“St Andrew’s First Aid is a long-standing charity formed in 1882 as St Andrew’s Ambulance Association by doctors and businessmen in Glasgow who showed concern for the number injuries during the rapid growth of industrial cities.
As Scotland’s leading first aid charity, St Andrew’s First Aid has an impressive country-wide network of First Aiders ready to provide support at hundreds of events. The organisation aims to provide the highest standards of first aid and to share their knowledge through training and education to the public.
In addition to providing first aid services, the charity also runs a number of projects aimed at building strong and safer communities in Scotland. With the Scottish Government they aim to equip 500,000 people with CPR skills, increasing the number of bystanders to help in an emergency thereby increasing the number of survivors.”
To learn more about St Andrew’s First Aid, please visit firstaid.org.uk
The Role
As Volunteer Development Officer, you will be responsible for many aspects of volunteer development such as recruitment, induction, training, retention, motivation and engagement. Reporting to the Head of Volunteer Development, your main responsibilities will include:
- Promote volunteering within the organisation
- Plan, organise and monitor volunteering activities to deliver St Andrew’s First Aid’s charitable aims
- Learning and development
- Manage volunteer conduct, addressing problems with performance and ensuring the quality of services are upheld by volunteers
- Promote productive working relationships between volunteers and other stakeholders
- Organise events involving volunteers such as meetings, seminars, forums, internal conferences, promotional events and social events
- Deal with conflict, volunteer conduct issues to mediate and resolve
- To represent the organisation as appropriate at meetings of relevant external stakeholders/organisations/partners
- Support the team in ad hoc administration duties.
The full range of tasks can be viewed in the attached job description. This job description describes the practical purpose and main elements of the job. Its sole purpose is to act as a guide to the nature and main duties of the job as they exist currently, but is not intended as a wholly comprehensive or permanent schedule.
In addition to the duties highlighted, the organisation operates a flexible approach to its activities and the post holder may accordingly be called upon to undertake any other duties from time to time as circumstances warrant.
An element of unsocial hours will be required to be undertaken.
Requirements
This role would best suit an individual with a passion for and experience of volunteering or working in the third sector, or any other relevant experience.
The ideal person will be very people-orientated, pro-active and flexible, empathic, creative, persuasive, resourceful and imaginative.
You’ll be someone who is a real team player who can easily fit in with a diverse team of people. You’ll be outgoing, friendly with good communication skills and be able to fit in wherever the job takes you.
If you have any questions about this role or the organisation please contact stewart.simpson@firstaid.org.uk.
Family and Education Service Team Leader
- Full time or Part time
- £27,000 – £30,000
- On site: Perth
- Closing 31st January 2025
We are looking for a highly motivated person-centred team leader to join our Family and Education Services Team.
The job role will lead the operational day to day delivery of a high quality family support service for parents/carers of autistic children and young people and provide a comprehensive school support
service to our education colleagues across Perth & Kinross.
Working with the operational team to ensure that family support planning is effective and engaging, the post holder will also support the Service Manager to understand trends and themes, to help innovate and develop the service. You will lead on funded projects, working within budgets set for projects and support the day to day staffing of the operational team, including performance reviews, identification of learning and development needs and caseload support, advice and information.
Responsible for staffing the service, and allocating caseloads, you will also be involved in all aspects of team management including annual leave and sickness absence and supporting our team to ensure a healthy work life balance.
You will be an ambassador for Perth Autism Support, building relationships across the community to further our vision to support autistic children and young people to reach their full potential.
About Us
Perth Autism Support was founded in 2011 to address the gaps in support for autistic children, young people and their families across Perth & Kinross.
In 2024, we have over 1200 families registered for services and support children, young people and families through the following service areas:
- Children’s Services
- Transitions Services (encompassing three project areas – Engage, Enterprise and Employability)
- Family and Education Services (including our Early Years project and Autistic Adults Peer Support)
We are governed by a Board of Trustees (8) and we have a staff team of 32.
We are based in our centre in Perth City but work across the whole of the Perth & Kinross region.
For more information, visit perthautismsupport.org.uk
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