This is an exciting opportunity to join the team at Shetland Rape Crisis (SRC), based in The Compass Centre in Lerwick. You will play a key role ensuring that we meet our priorities and invest in our people, culture, and systems to support the safe, sustainable, and effective delivery of our services, increasing the positive impact of our work across Shetland as a whole. You will be supported to learn and grow in your own practice and values-base, and robust training and induction will be provided to ensure you are able to carry out the full responsibilities of the role.

Job Purpose

You will be responsible for the management and ongoing development of all financial, administrative, and office-based systems necessary to the operation of SRC. You will support the core-functioning of the organisation to ensure that its activities and services continue to be delivered safely, effectively, and to the highest standard of quality.

You will be part of the Senior Management Team and work closely with the Board of Trustees. You will plan your work and objectives to align with SRC’s strategy and values, and all relevant legislative and quality assurance frameworks. This includes providing effective financial monitoring and evaluation of funded activities across the service, and producing regular funding reports to the Managing Director, Board of Trustees, and funding partners. You will also look for opportunities for future funding and contribute towards and, where instructed, lead on making funding applications.

Restrictions:Only women need apply under Schedule 9, Part 1 of the Equality Act 2010. We encourage applications from those with lived experience, but we cannot consider applications from current service users or ex-service users who are less than 1 year since leaving service.

Contracted to:The post is funded until 31 March 2026 by The Scottish Government’s Delivering Equally Safe Fund & The Shetland Charitable Trust. Contracts are re-issued annually upon confirmation of funding. The post-holder will be responsible, alongside senior management and the Board of Trustees, to help ensure continued funding thereafter.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.
• We are a Real Living Wage accredited employer

We are one of the largest children’s charities in the UK and have been making a difference to the lives of the UK’s vulnerable children for over 150 years.

Find out more about Action for Children here: Action for Children and on X, LinkedIn, Facebook or YouTube to get to know us better.

A bit about the role

Our Residential Support Worker opportunities are a great opportunity for those experienced working in a care setting and looking to implement those skills with an aim to progress to the next stage of their career with our help. You'll manage risk in a way which empowers young people and builds resilience, whilst at the same time ensuring their safety. You'll demonstrate a high standard of person-centred practice, have good social care values and be a strong role model to our children and young people.

In return we'll offer you amazing opportunities to progress within our organisation.​​

We offer an in-depth induction process and training.

Alongside this, we'll enrol you in the qualifications which you need to work in the industry.​

Regular supervision with your line manager, team meetings etc. will ensure you feel part of our team. ​​

Once you've gained the relevant experience and qualifications you'll be ready to progress to the next step in your career with us.

About the service

At Woodburn, we understand how important it is to replicate a warm home environment for young people. We provide full-time care and support for two young people with learning disabilities who at times present behaviour that challenges and are unable to live with their own families. We focus on building meaningful relationships with children and young people and being able to support them achieving outcomes and gaining new skills and independence(whether that's making their own toast or independently accessing the community).

You’ll care for our young people by assisting with their daily routines, providing personal care, and administering medication after appropriate training. You’ll collaborate with the team to create and implement individualised plans tailored to each young person’s needs.

Additionally, you’ll engage our young people in activities they enjoy, such as arts and crafts, puzzles, X-Box, walks, swimming, and more!

We firmly believe that behaviour is communication and work to identify what the young people are trying to tell us through their behaviour and support them to communicate that in a positive way.

How you'll help to create brighter futures

Some key responsibilities of the Residential Support Worker roles are;

• Providing lead case/care planning management, including assessing, reviewing and managing risk.
• Co-ordinating responsibilities within the service, with multi agency and producing family information, including analysis and written reports.
• Attending professional meetings including reviews, court work etc.
• Supporting children and young people with medical needs.
• Assisting the children and young people in all aspects of their care, supporting their health and wellbeing where you'll significantly improve their lives.
• Being a creative thinker and having a solution focused approach.

Let's talk about you

Are you resilient and have a positive approach to change and challenge? We're looking for someone with a ‘can do' attitude to join our team. Ideally you'll have:

• Demonstrable experience of working in a care setting and developing positive relationships through trust.
• Application of a range of techniques to co-ordinate and communicate with service users and their families.
• Demonstrate a solution focused approach to address problems, individually and in a team setting.
• Demonstrate emotional resilience to respond to the challenging nature of the role.
• Possess a Level 3 Diploma in Residential Childcare (or recognised equivalent) or if you do not possess this you must be prepared to complete this within 2 years of commencing employment with us, full support will be provided.

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £12.25 - £12.50 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

Are you passionate about being part of a team who support individuals and families who have experienced baby loss across Scotland? With thanks to the continued support of the National Lottery who have funded our Hospital to Home Project in the Lothians since our Pilot and now for a further three years, we are looking to recruit a part time Hospital to Home Worker.

Hospital to Home is an opt out service which supports families to transition from the hospital setting to being back in the community. 6-8 sessions are offered, to support and guide families in the very early days of their loss, enhancing existing community services to provide long term peer bereavement support.

More information on the role, candidate essential and desirable criteria as well as the staff benefits offered can be found on the Job Description included below.

More about us:

Held in our Hearts is a small but mighty and growing Scottish charity providing baby loss counselling and peer support to families. We have over 40 years’ experience of offering compassionate bereavement care to individuals and families and working closely with a range of partners including the NHS, Scottish Government and the third sector.

Our values of empathy, connection and love underpin all that we do and guide us as we continue to grow and expand our services and reach. Our support services include counselling, one to one peer support, our innovative early intervention Hospital to Home service, group support and events.

In recent years, we have expanded our team and extended our geographical reach to bereaved families from Edinburgh and the Lothians to Fife, Forth Valley and the Highlands.

For more information about our charity, please feel free to visit our website at heldinourhearts.org.uk