Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are looking for a high performing individual to join our Management Team, with responsibility for leading the:

• delivery of projects aligned with our strategic priorities;
• co-ordination of core internal/external services, performance, and stakeholder communication;
• development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk;

The ideal candidate will be further educated to SCQF Level 9 or above and/or will have significant demonstrable experience of RSL reporting requirements or if operating out with the RSL sector will have relevant experience of quality management /performance excellence frameworks. The ideal candidate will also have accomplished ICT reporting and presenting skills, high degree of accuracy and attention to detail.

Key Tasks:

1. Assembling and leading teams to ensure delivery of projects aligned to strategic priorities.

2. Developing robust performance management frameworks.

3. Actively contributing to policy and strategy development, including Equality Impact Assessment and compliance self-assessments.

4. Monitoring and reporting on policy/procedural compliance extending to General Data Protection Regulations (GDPR) and Freedom of Information.

5. Coordinating, analysing and presenting performance and compliance reports across all functions.

6. Ensuring accurate and timely completion of regulatory returns (including the Annual Return on the Charter).

7. Scrutinising and validating performance data & statistics.

8. Liaising with Teams to identify and implement process efficiencies.

9. Ensuring appropriate performance bench-marking.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

. Post subject to satisfactory Disclosure Check.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

A summary of key tasks include:

1. Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
2. Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
3. Liaise with external stakeholders as required to ensure effective service delivery.
4. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
5. Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
6. Providing a courteous and efficient service to residents and the community.
7. Working with team members to ensure duty officer cover.
8. Arranging and carrying out house visits as required.
9. Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
10. Maintaining and updating records/systems and preparing statistical information for reporting purposes.
11. Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
12. Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
13. Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
14. To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Due to the nature of our Collective Management structure, this is a unique role. We are the last true collective organisation that operates within the Scottish Women’s Aid Network. You will be involved in and have shared ownership of all areas of work Clydebank Women’s Aid undertakes.

Fundamentally, this is a role that allows the opportunity to work with other feminists who, like you, are committed to improving the lives of women, children and young people who have experienced domestic abuse and overthrowing patriarchy. By working collectively, we are each able to take our equal share of the workload and as such promote a supportive and positive work environment. We value each other, our experiences, our health, our skills – both collectively and individually – and we are committed to upholding our compassionate and trusting work culture, our sisterhood and, our positive relationships through formal and informal practices such as bi-annual team building events.

This would be the ideal role for someone who does not want to be working from home and is looking for a varied and interesting role as no two days in Clydebank Women’s Aid are the same. You will have the unique perspective as a worker and a manager. By supporting the women, children, and young people directly, you will gain first-hand insight into the challenges and barriers they face. You will have the opportunity to contribute to local and national campaigns and legislation that could ultimately make a difference to the issues that the women, children, and young people that we support face on a day-to-day basis. Your passion, vision, attitudes, skills, and ideas will be valued and will be used to propel Clydebank Women’s Aid forward.

You will also be a Trustee of the charity and as such you will be required to make collective decisions on behalf of Clydebank Women’s Aid and ensure we are carrying out our remit for the public benefit, comply with and work to Clydebank Women’s Aid constitution, act in Clydebank Women’s Aid’s best wishes, manage Clydebank Women’s Aid resources responsibly, act with reasonable care and skill and ensure Clydebank Women’s Aid is accountable by complying with statutory accounting and reporting requirements that demonstrate that the charity is run well. We would urge candidates to look over the information on Trustee duties on office of the Scottish Charity Register website for more information: oscr.org.uk/managing-a-charity/trustee-duties

As a worker and Collective Manager at Clydebank Women’s Aid, we are all trained to the same level and have access to the same training opportunities, and Clydebank Women’s Aid will invest in your personal and professional development. With this, we do not have the expectation that you already have completed specific qualifications. Instead, we ask that you will be willing to work towards and gain an SVQ that meets both the standards of Clydebank Women’s Aid and the SSSC. The cost of which will be funded by Clydebank Women’s Aid. The cost of SSSC registration and PVG updates will also be covered by Clydebank Women’s Aid (within budgetary constraints).

Generous employment package:

• 14% employer pension contribution

• Continuous training and personal development opportunities

• Costs covered to complete SVQ level 9&10.

• Costs of PVG and SSSC registration covered.

• 30 days Annual leave and 12 Public holidays (pro rata)

• 7.5% of salary on-call payment

Exclusions:

Clydebank Women’s Aid is an Equal Opportunities Employer and positively welcomes applications from women from all sections of the community.

Only women need apply under Schedule 9, Part 1 of the Equality Act 2010.

Successful applicants will be subjected to disclosure check through the PVG Scheme. This post is subject to suitable references and a successful completion of Induction.

Next steps:

We ask that you fully read the attached Applicant Information Pack for a full understanding of what is required for this interesting and varied role.

If you would like to apply for this post, please complete our 1st Stage screening form available here:

The closing date to complete Stage 1 of the application process is 9am Wednesday 8th January 2025.

Applicants who are successful will move onto Stage 2 and will be invited via email to complete our application form. Applicants will receive this email no later than the end of the day on Friday 10th January 2025.

To be considered for this role, second stage application forms must be returned by 9am Monday 27th of January 2025.

Interviews will take place on Saturday 8th of February 2025 between 10am and 3pm. Interviews will be conducted by 2 members of the collective and 1 external party.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Garden Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people at risk of developing, or living with chest, heart and stroke conditions to live life to the full again. Our services form a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping people live a healthier life and supporting families adjust to life with a heart or lung condition or after a stroke.

We are currently looking for a community gardener to help us move our project into the next stage of its development. You will have sound horticultural experience, preferably with experience of, or an interest in, food growing and wildlife gardening. A proven track record of developing and managing projects is also essential as is experience of working with volunteers/community work.

The role holder will use principles of community development combined with their horticultural skills to understand the collective needs of those at risk of developing and those living with our conditions to enable communities to improve their health and wellbeing through primary and secondary prevention via garden based activities. This is the perfect role for someone who enjoys the outdoors, working with communities and has a creative vision to take our project to the next level.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a PVG Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.