Would you like to join us during a period of transformational change? Join us in transforming our Hospice! We need
your property and facilities expertise to help improve our building.
About us
The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are
prepared to meet the needs of our community to provide palliative and end of life care for future generations.
Everything we do is about making today matter and our patients and family's voices are at the heart of all
we do.
Upon the much-anticipated move back “home”, we are looking for someone to help support the smooth running of this
exceptional and technical building as well as our entire estate. You will be expected to liaise with all
departments across our organisation to anticipate any challenges and opportunities. Problem solving is key to
this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons
faults, or being able to escalate to the appropriate team members.
About the Role
Reporting to the Head of Facilities and Property Management, you will support the day to day smooth running of our
Hospice buildings.
Through regular checks you’ll ensure that all fire, health & safety, and security requirements are maintained,
always to the highest standards. Actively following, and exhibiting our values of being kind and compassionate,
honest and inclusive at each and every interaction with our patients, families, staff, volunteers and
visitors.
We will ask you to take huge pride in providing information on all aspects of the building, with expert guidance and
in a manner appropriate to each individual. You will be a natural ‘organiser’, you thrive supporting others and
you are adept at managing a variety of sometimes conflicting priorities. Your attitude and approach are always
fresh; no matter how many times an issue has been presented to you, you will ensure first class customer
service.
About You
You are passionate about facilities management and delivering a great service, showing flair and the natural ability
to project a positive and friendly image. You are highly motivated and possess an immense sense of pride in your
work; you're enthusiastic about delivering high-quality work in line with various regulatory standards. You
have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and you are well organised and punctual with an eagle eye for
detail.
You want to be part of a team that works hard, supports each other and where our values are at the heart of all we do
making a difference to the environment for our patients and their families and our staff and volunteers.
Job Summary
The Ayrshire Hospice is ambitiously developing its main site, and this development will support major organisational
change, modernising service delivery for the benefit of staff, patients, carers and the public.
To enable us to be a modern, inclusive employer - the environment in which our staff work is fundamental to our
success, providing effective space to deliver services and good working conditions, ensuring staff are safe, can
work effortlessly and effectively
The Ayrshire Hospice is therefore seeking an individual to fill the position of Technical Support Supervisor, who,
working with the Head of Facilities and Property Management and the facilities team, will enable this to
happen.
The Technical Support Supervisor will report directly to the Head of Facilities & Property Management and will
assist in the delivery of a responsive and effective facilities management service.
The individual will have a good knowledge of facilities management, preferably in a health care setting, and will
have experience of conducting general repairs. They will also have the skills necessary to diagnose and
co-ordinate the corrective actions required on all aspects of; mechanical, electrical, plumbing, and HVAC
(heating, ventilation and air conditioning) systems to ensure optimal operating results.
The successful candidate will support the planning and implementation of the organisation’s policies and procedures,
including the day-to-day operations of the facilities portfolio. The successful candidates will manage
facilities staff duties, liaising with contractors, hospice staff and volunteers, ensuring that health and
safety policies and procedures are followed.
As a member of the Hospice team, you will be working in a clinical end of life care environment always putting the
patients' needs first, despite conflicting priorities.
The Ayrshire Hospice is a values-based organisation, and the values of kindness, compassion, honesty and
inclusiveness underpin the work undertaken by all staff and volunteers. The Technical Support Supervisor must
demonstrate alignment with our values and a focus on the delivery of excellent services for patients and
families.