This vacancy has now closed

Mentor Services Coordinator

  • Full time
  • £24,087
  • Remote: Home based with some travel around North Ayrshire
  • Closing 18th November 2024


  • Advertised from 28th October 2024
  • 37.5 hours per week. Permanent contract.

Role

We are looking for a Mentor Services Coordinator to help recruit and support our volunteer mentors in North Ayrshire.

About the role:

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth as possible.

Key responsibilities:

- Providing excellent customer service to mentors, volunteers and partners using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person

- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey

- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you:

- Customer service experience

- Experience of or strong interest in working or volunteering in the charity or third sectors

- People person with excellent communication and listening skills and empathy

- Well organised with great administrative skills and attention to detail

- Excellent desktop and database skills

About us:

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as West London, Hertfordshire and Surrey. Our passionate team is dedicated to helping the most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.

Read the Job Description and Person Specification

Benefits include:

  • 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday
  • Life Assurance - 4 x salary,
  • Living Pensions Employer

Application notes

To apply, please visit our website and complete the application form attaching your CV. Please explain (referring to the job description and person specification providing examples from your current or previous roles) in up to 500 words why you would be excellent in this role.

Please note, the role will be subject to a PVG check and two satisfactory references, one of which must be from your current or most recent employer.

Closing date: Monday 18th November at 9am

MCR Pathways subscribes to the Rehabilitation of Offenders Act (1974) regarding disclosure & barring.

MCR Pathways is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This role is subject to a PVG check. Applications to process PVGs will only be submitted once the successful candidate has accepted the offer of a position.

MCR Pathways is committed to creating an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.