Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

We are looking for an enthusiastic, self-motivated, and dynamic Café Manager to lead Edinburgh’s first coffee shop where 100% of profits provide mental health support across Scotland, Hopetown Coffee.

This is an exciting role that will play a key role in establishing Hopetown Coffee as one of the go-to establishments within Edinburgh’s coffee scene along with bringing business acumen to inspire projects and initiatives that help boost income. This is a hands-on job, we are looking for someone who can operate a café machine like it is second nature as well as being a good team leader. The postholder will be tech-savvy, able to multi-task, has great management skills, and is able to inspire and motivate a small team of exceptional staff.

The Café Manager is a pivotal role within our Operations Team and is a unique opportunity to work within the Charity sector where you will create an uplifting, non-stigmatising café that will be known for great coffee, and awareness raising of mental health and mental illness, and is a dynamic space where everyone is welcome.

Café’ operational hours are: Monday – Saturday 08:00 – 17:00hrs and Sunday 08:00 – 16:00.

Key Responsibilities:

• Lead and manage the day-to-day operations of the café
• Enhance and achieve sales and guest review targets
• Quality control of food and drinks, ensuring that each item served to a customer is of the highest quality
• Ensure the business runs at net zero and where appropriate work with other social enterprise businesses within the community
• Bring fresh ideas to the business through revolving menus, deals, events
• Ensure the highest standards of Health & Safety are always maintained
• Ensure all aspects of Health and Security, fire, and emergency procedures are established and maintained
• Ordering and stock management and rotation
• Line manage and develop your team to their full potential, manage rotas, and lead on staff recruitment
• Contribute to the sales and marketing strategy for the business including the day-to-day management of social media platforms

Essential Criteria:

• Barista Experience (1 year)
• Hospitality Management Experience (1 year)
• Align with the values of Change Mental Health

Directorate: Operations

Reports To: Director of Operations

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
• A 35-hour working week, enhanced sick pay & season ticket loan
• Flexible and Hybrid Working
• Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements
• Generous 37 days’ holiday
• Paid Mental Wellbeing Days
• Professional development including funded opportunities

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education,

among others. These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past

circumstances.

For Scotland’s Mental Health

About the Role

As part of the Public Affairs and Communications team, the postholder will support the delivery of our communications activity, in line with our strategic communications plan, with the intention of building our profile and managing our reputation.

The postholder will support the use of our brand internally and externally, and provide marketing support to teams across the organisation. This will include the development of content and assets, including merchandise, and coordination of the design and delivery of our marketing campaigns.

What we are looking for

As Scotland’s national mental health charity, delivering around 70 services in communities all over the country, we need to make sure that people know who we are and what we offer. We are looking for a marketer with the skills and knowledge to help us use our brand consistently and effectively, and to generate awareness of, and demand for, the support we offer to people with mental health problems.

You will have experience or knowledge of identifying, understanding, and engaging with different audiences; of promoting and supporting effective and disciplined use of a brand and its assets; and of ensuring that marketing campaigns really hit the mark.

Our ambition is to create a Scotland where people with mental health problems can ask once and get help fast. This is your opportunity to be part of that.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include:

• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after five years’ service
• Four public holidays
• Two paid wellbeing days off per year to use on what matters to you.
• Team wellbeing budgets
• Workplace pension scheme
• Life Assurance policy
• Employee Assistance Programme

SAMH (Scottish Action for Mental Health) is Scotland's leading mental health charity, dedicated to improving the lives of individuals affected by mental health issues. Founded in 1923, the charity strives to create a society where mental health is valued, understood, and supported. With a commitment to innovation and collaboration, SAMH is at the forefront of mental health advocacy, ensuring that everyone has access to the support they need to lead fulfilling lives.

What will you do as Corporate Partnerships Manager?

Here at BTA, we have been given the fantastic opportunity of representing SAMH in their search for their new Corporate Partnerships Manager. Your expertise in account and relationship management will be crucial in building long-term, sustainable financial support where you will play a pivotal part in managing corporate partnerships that provide vital funding for SAMH mental health programs.

In this role you will be responsible for managing multi-year partnerships and delivering exceptional stewardship journeys for corporate supporters. Additionally, you will have a vital role in the Account Management team, while also collaborating closely with colleagues across the Fundraising Department and wider SAMH to fully maximise all opportunities for our partners.

Key responsibilities include:

• Direct Line Management – Provide leadership and guidance to a team of two Account Managers, supporting their development and success. You will also support the Senior Manager in maximising the corporate income stream through partnership work.
• Account Management – Understanding funding mechanisms and processes is required to create relevant and innovative offerings tailored to partner needs making SAMH more attractive to corporate sponsors.
• Maximising Partnerships - Delivering high-quality, impactful partnerships that consistently meet or exceed partner expectations. Executing partnership projects flawlessly, building trust and paving the way for future collaboration and increased financial contributions.
• Relationship Management – Maintaining the current partnerships within SAMH, building and growing ongoing relationships to encourage long-term support and funding.
• Representation – Act as a passionate ambassador for SAMH, effectively representing our values and mission to external stakeholders and partners and advocating for mental health awareness and support in all interactions.

What does SAMH need from you?

Experience:

• Strong experience in meeting and exceeding income or fundraising targets, with the ability to develop and implement successful partnership strategies.
• Knowledge in managing corporate partnerships, ideally within a charity or not-for-profit sector.
• Demonstrable experience of line managing staff, including supporting and developing staff – desirable.

Key Skills and Attributes

• Excellent negotiation, communication, and presentation skills, with the ability to engage diverse stakeholders.
• Strong verbal and written communication skills, including confidence in public speaking/presentations and report writing.
• Strategic thinking with the ability to identify new business development opportunities and areas for partnership growth.
• Competence in using CRM systems and databases to manage partner information and track progress – desirable.

What is in it for you?

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of the benefits include;

• 30 days annual leave rising to 33 after 5 years’ service (+4 public holidays).
• 2 paid wellbeing days off per year to use on what matters to you.
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions.
• Workplace pension scheme and Life Assurance policy from day one

We are seeking a highly motivated and professional manager to join our team at Changes and help us develop and drive our therapeutic and support service offers for clients.

This is an exciting time of change for the organisation as we have new leadership and new ideas for moving our services forward in meeting the needs of our clients.

If you are interested and have any questions after reading the Job and person specifications below, please contact Jill our CEO at ceo@changeseastlothian.org