Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions.

The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and demonstrate a high level of customer service.

A summary of key tasks include:

1. Responsibility for all tenancy frontline services, within delegated authority levels
2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures
3. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP
4. Liaising with Sheriff Officers and attending tenancy recovery
5. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)
6. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
7. Participation in reporting and contribution to ARC and other corporate returns and publications.
8. Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Death in Service Benefit

Post subject to satisfactory Disclosure Check.

Join our Community Investment team as we continue to make a difference in the lives of individuals and families. This key role is available due to maternity leave and plays a big part in driving community events and services.

We're looking for an enthusiastic and motivated individual to help support our mission and contribute to the success of Barrhead Housing. If you're passionate about community work and excited by this role—even if you don't tick every box—tell us what you bring to the table. We’d love to hear from you.

Do you have a passion for helping others? Are you customer focused with good attention to detail? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Customer Care Assistant role could be for you!

This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at our office. You will be working within our Housing Management Team whose principal objective is to help our customers enjoy and maintain their homes.

We are a small organisation however we make a big impact in the communities where our tenants live. At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can provide excellent customer service in alignment with our ‘WORKS’ ethos, we would love to hear from you!

Location – Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy. For more information on our Hybrid Working Policy, and our 9-day fortnight trial, please email enquiries@almondha.org.uk.

What will we offer you?

We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)

We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.

Our pension scheme is active from the day you join us, and we contribute 10% towards it.

Almond Enterprises Limited (AEL) is seeking Board Members from candidates with a keen interest in driving the strategic direction and growth of the organisation to maximise its benefit to the local community. This is a voluntary role with no financial remuneration however travel expenses will be reimbursed.

AEL is a wholly owned subsidiary of Almond Housing Association, and is an established social enterprise, working for over fifteen years to provide cleaning and environmental services throughout West Lothian. The parent company, Almond HA owns over 2,500 properties, 655 garages, and delivers a factoring service for 176 properties.

Much has been achieved by AEL since its inception, however we recognise that it has the ability and resources to do much more. As a subsidiary of Almond HA, it has the ability to deliver real impact within the community and to assist the parent company in achieving the aims of its community impact strategy.

The subsidiary receives support from the Almond HA Board and senior management team. Almond HA delivers large programmes of planned and cyclical maintenance works and there is significant opportunity for AEL to deliver additional workstreams. We are also keen to create training and employability opportunities for our local communities. AEL is a Real Living Wage employer, and it is proposed that as the scope of services increase the terms and conditions offered to the team will be enhanced.

Having recently appointed a new Chair of the AEL Board, the role of Board member represent an exciting opportunity to help lead AEL through a period of significant growth as it looks to realise its significant potential and increase its considerable positive impact within West Lothian. Commitment, enthusiasm and relevant experience are valuable assets.

We would welcome all applications and particularly from those with knowledge or experience in the following areas:

• Managing and delivering property related services
• Finance
• Legal
• Third sector knowledge

Ideally, we are looking for individuals with an appetite and drive to help AEL increase its activity and range of services. We would love to hear from you if you think you can bring added value, experience, and leadership to the Board. Previous experience as a Board member is not required as induction and training will be provided. The Board currently meets remotely 3 times each year and once in person – in the early evening.