Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions.

The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and demonstrate a high level of customer service.

A summary of key tasks include:

1. Responsibility for all tenancy frontline services, within delegated authority levels
2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures
3. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP
4. Liaising with Sheriff Officers and attending tenancy recovery
5. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)
6. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
7. Participation in reporting and contribution to ARC and other corporate returns and publications.
8. Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Death in Service Benefit

Post subject to satisfactory Disclosure Check.

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £12.25 - £12.50 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

The Vacancy: As a skilled Social Care Manager, you will be joining a team of five other Support Advisor’s who are dedicated to supporting the people we work for to live their good lives. Across the Lanarkshire area, we support around 30 people who receive varying support from committed and dedicated teams, supporting people to live in their own home and be a valued part of their community. You will work alongside your Area Lead to manage and develop highly bespoke services designed with the people we work for at the centre.

The Brief: Support people we work for to live their good life…To achieve this, you will be part of a friendly and supportive team of experienced Support Advisors who walk alongside people we work to manage their support. You will ensure each person we work for receives high quality, personalised and aspirational support which keeps them at centre of everything. You will ensure that people we work for are empowered to enjoy everyday living and are part of the community they live in. You will be outcome focused and have a keen eye for detail to ensure people we work for have the high-quality support they deserve.

About You:You will have a proven track record in Social Care Leadership, including management of team members and supporting people to achieve their outcomes. You will be authentic, flexible, patient and be able to plan ahead. You will be assertive, confident, resilient and be able to think outside the box to solve problems that may arise. You need to be a team player and a self-starter all at once who thrives on doing good work. You will be able to adopt a supporting and coaching management style with the team members you line manage to get the best out of support teams working with people we work for as well as experience of performance management.

Your Skills: Experience of working with adults with additional support needs is essential as is a knowledge of Self Direct Support. If you have knowledge of Individual Service Funds, this is also desirable. It is essential that you can demonstrate excellent communication skills, be IT savvy, and be able to plan & prioritise your workload independently. You will have an in-depth knowledge of Person Centred Planning and developing detailed Care Plans. You should also have experience of working alongside a wealth of multi-disciplinary colleagues and be able to build positive relationships with families and loved ones of the people we work for. At heart, you will be a people person who can connect people we work for to their communities and have a ‘can do’ approach.

A relevant qualification in line with the Scottish Social Services Council (SSSC) (an SVQ 3 in Health & Social Care) or a willingness to undertake study to achieve this is a requirement of this role.

The Reward: Be part of a dynamic, forward-thinking organisation working actively to promote and implement a human rights-based approach and active citizenship, supporting people to live their best lives and being a key player in teamwork.

This role is to cover the Motherwell Locality in North Lanarkshire but may include work in other localities when required. This role is hybrid, working from our base in Bellshill, the communities where people we work for live, and some home working. Occasional travel to other areas to attend training/meetings can be a requirement of the role.

Perks of the Post:

• Paid PVG and SSSC fees
• 30 days annual leave - rising to 35 days after 5 years’ service.
• Life Assurance
• Access to Discount Scheme
• Cycle to Work and Tech Scheme
• Credit Union Affiliation
• Health Plan
• Flexible working options

Next Steps:

For an informal chat or further information, contact Ryan (Area Lead) on 07885803772 or if you feel ready to apply now, click the link.

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is The Role

Working closely with the Head of Communications and External Affairs, the post holder will assist in the development of policy positions, curate content for and write responses to consultations, and assist in the development of campaigns which contribute to improving the lives of people affected by crime. The post involves engagement with a wide range of stakeholders including politicians, political parties and opinion formers.

What You’ll Need to be Successful

The successful candidate will have knowledge of and experience in parliamentary/public affairs campaigns, policy research or a related role, working on major projects focused on rights issues. Demonstrable experience of working effectively with partners and stakeholders, and an understanding of social policy, criminal and community justice issues in Scotland is required. The post holder will be an effective influencer, able to articulate complex issues clearly and succinctly with strong writing skills and attention to detail.

Location: Glasgow or Edinburgh

Salary band: £31,890 – £42,109. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - Policy and Campaigns Officer - Victim Support Scotland

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits. This includes dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to a Basic Disclosure Scotland check.