Role Summary

To provide professional, friendly, and efficient reception services to Norton Park tenants, their clients, and visitors. This role also includes supporting the management and staff of Norton Park SCIO with administrative tasks and managing conference centre bookings.

Key Responsibilities

Reception Duties

• Answer incoming calls professionally and assist with tenant and external inquiries.
• Greet visitors and follow tenant-specific procedures for visitor management.
• Issue visitor and staff passes; maintain accurate records.
• Update staff records and manage security access systems regularly.
• Serve as an information point for visitors.
• Keep the reception calendar up to date and manage the reception noticeboard weekly.
• Ensure the reception area is presentable at all times.
• Manage the signing-in book during fire drills and emergency evacuations.

Administrative Duties

• Sort and distribute incoming for tenants.
• Prepare and distribute circulars and memos as needed.
• Support the Norton Park SCIO management team with various administrative tasks.
• Oversee and manage daily bookings for the conference centre and meeting rooms.
• Assist with booking enquiries from tenants and external organisations
• Maintain computer files and tenant lists accurately.

Communications and Marketing

• Assist with posting content on social media platforms and engaging with followers.
• Help update the website with news, events, and other relevant content.
• Support drafting and sending internal and external communications, including newsletters and emails.
• Assist with promotion events and activities through various channels.
• Assist in creating and organising marketing materials.

General Responsibilities

• Opening & closing facilities when required.
• Provide coverage for holidays/sick leave
• Follow all health and safety regulations and stay up to date when required.
• Comply with all organisational policies and procedures

Terms and Conditions

Place of Work: Norton Park Business Centre, 57 Albion Road, Edinburgh, EH7 5QY

Hours of Work: 14 hours per week: 9:00 am – 5:00 pm on Thursdays and 9:00 am – 4:00 pm on Fridays (including a 1-hour unpaid lunch break).

Salary: £24,000 pro rata

Pension: Norton Park SCIO run a contributory pension scheme, which staff are encouraged to join. Employer contribution 7% and employee contribution 5%.

Annual leave: Pro rata entitlement of 25 days of annual leave plus 10 public holidays each year. Note: Annual leave must be used during the Christmas and New Year break.

Volunteering leave: Pro rata entitlement of 2 paid days of leave per year for approved volunteering activities.

Health Insurance: Free Healthcare coverage through Benenden Health

Person Specification

Required experience, qualities and skills.

• Interest in working within the Voluntary Sector.
• Ability to work quickly and accurately under pressure.
• Strong interpersonal and communication skills, with the ability to handle stressful situations.
• Ability to work independently and on own initiative.
• High competency in Excel and Word (formal qualifications preferred).
• Strong organisational skills with the ability to prioritise workload.
• Flexibility and a team-oriented, self-motivated attitude.

Desirable criteria

• Formal qualifications in admin or reception services.
• Previous experience in a reception or similar role.

Would you like to spread the word about community climate action? Are you looking to gain valuable experience in communications?

We’ve got a great job for someone to join the Lanarkshire Climate Action Hub as our Communications Support Officer. You would need to have experience of creating graphics and copywriting primarily for social media. Experience of website maintenance, creation of newsletters and design of printed materials would also be beneficial.

The jobholder will report to Comms & Events Officer, Pernille Soeholm. The team at the Lanarkshire Climate Action Hub work on a hybrid basis and there are offices in Blantyre and Douglas Water.

We’re a small charity which enables us to be innovative, flexible and friendly. We are looking for someone who is a self-starter, who can work autonomously in a fast-paced environment and who is interested to grow their communication skills.

Auchinleck Community Development Initiative is a company limited by guarantee and was formed in 2005 to assist in the regeneration of the physical, economic, social and cultural infrastructure of the community of Auchinleck in particular but also the surrounding area.

Over the years we have developed & provided a range of activities and projects including the Knowe Garden Centre and other floral and fauna displays, musical entertainment, employability advice and information, addiction recovery services, community cinema and various children and young people's activities and youth clubs. The organisation is based in the local Boswell Community Centre where most of our activities and services take place.

We have recently negotiated a 10-year lease of the Centre from East Ayrshire Leisure Trust and aim to make it a central focal point of the community in which the residents will have a full managerial role to play.

The work of ACDI is guided by our 5-year Development plan and specific Action Plans which are currently being reviewed to take account of our new role as managers of the Boswell Centre. The Community development Worker will play a key role in the review and implementation of these plans which will have a strong emphasis on capacity building within our existing groups and those developed in the future.

THE ROLE

As a community development worker working with the Auchinleck Community Development Initiative you'll work with the organisation's existing projects, individuals, families, the wider community and partners, supporting them to:

• build trusting and supportive relationships with you and the wider team

• identify their assets, needs, opportunities, rights and responsibilities

• co-produce what they want to achieve and take appropriate action

• co-design activities and services to generate aspiration and confidence

• achieve a status of independence and self-government.

You'll do this by acting as a link between the Organisation, the local community and a range of other local authority and voluntary sector providers to ensure that the Boswell Centre is a well-used resource and a focal point within the community

Your role will frequently involve addressing inequality and the projects you work on will be in communities perceived to be culturally, economically or geographically disadvantaged.

Purpose of role: The Volunteering Officer will work with the Chief Executive and the wider team to encourage and support volunteering at Green Hive, coordinating, administering and developing the current volunteer pool (numbering nearly 200 people), and leading on the recruitment, induction and deployment of new volunteers for different roles across the organisation - including at Seaman’s Hall, the Community Workshop and in support of our events, outdoor activities, fundraising and marketing.

Context:Launched in 2015, Green Hive (formally Nairn River Enterprise) is a charity specialising in volunteer-led projects and other initiatives, helping to conserve, restore and sustainably develop the natural habitats and public amenities of Nairn and Nairnshire, cultivating community action, skills and employability and improving outcomes for residents and visitors. Over the last decade the organisation has developed a suite of core business operations aimed at reducing pollution and waste, recycling and re-using discarded man-made materials and promoting more positive interactions with the local environment. It has done this while gradually consolidating its own financial position in support of longer-term organisational sustainability. Recent investment from the Postcode Innovation Trust takes us to the next level, and a dedicated Volunteering Officer will be key to our plans for growth and diversification. In November 2022 Green Hive took ownership of Seaman’s Hall in the Fishertown precinct of Nairn. Over the last 18 months we have been developing public programmes that focus on re-establishing this important historic building as a community hub. We are also formulating capital development plans for the facility. The Volunteering Officer will support these and help to drive these activities, contributing meaningfully to the implementation and continuing evolution of our five-year strategic development plan.

Job Description