Change Mental Health is a leading national mental health charity providing unique support to people with severe and
enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor
mental health and illness deserve the highest quality of support in the community and that every person has the
right to be valued and to share in the opportunities, challenges, and joys of everyday life.
We are looking for an enthusiastic, self-motivated, and dynamic Café Manager to lead Edinburgh’s first coffee shop
where 100% of profits provide mental health support across Scotland, Hopetown Coffee.
This is an exciting role that will play a key role in establishing Hopetown Coffee as one of the go-to establishments
within Edinburgh’s coffee scene along with bringing business acumen to inspire projects and initiatives that
help boost income. This is a hands-on job, we are looking for someone who can operate a café machine like it is
second nature as well as being a good team leader. The postholder will be tech-savvy, able to multi-task, has
great management skills, and is able to inspire and motivate a small team of exceptional staff.
The Café Manager is a pivotal role within our Operations Team and is a unique opportunity to work within the Charity
sector where you will create an uplifting, non-stigmatising café that will be known for great coffee, and
awareness raising of mental health and mental illness, and is a dynamic space where everyone is welcome.
Café’ operational hours are: Monday – Saturday 08:00 – 17:00hrs and Sunday 08:00 – 16:00.
Key Responsibilities:
- Lead and manage the day-to-day operations of the café
- Enhance and achieve sales and guest review
targets
- Quality control of food and drinks, ensuring that each item served to a customer is of the
highest quality
- Ensure the business runs at net zero and where appropriate work with other social
enterprise businesses within the community
- Bring fresh ideas to the business through revolving menus,
deals, events
- Ensure the highest standards of Health & Safety are always maintained
- Ensure
all aspects of Health and Security, fire, and emergency procedures are established and
maintained
- Ordering and stock management and rotation
- Line manage and develop your team to their
full potential, manage rotas, and lead on staff recruitment
- Contribute to the sales and marketing
strategy for the business including the day-to-day management of social media platforms
Essential Criteria:
- Barista Experience (1 year)
- Hospitality Management Experience (1 year)
- Align with the values of
Change Mental Health
Directorate: Operations
Reports To: Director of Operations
Benefits:
- 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
- A 35-hour working week, enhanced sick pay & season ticket loan
- Flexible and Hybrid Working
- Blue Light Discount Card
- Cycle to Work Scheme
- Enhanced sick pay and leave entitlements
- Generous 37 days’ holiday
- Paid Mental Wellbeing Days
- Professional development including funded opportunities