Assessment and Guidance Team Assistant
- Part time
- £29,506 – £33,553 pro-rata
- Hybrid: Edinburgh – Office-based with some home working agreed on a rotational basis with team colleagues
- Closing 19th September 2024
- Advertised from 5th September 2024
- £17,703 - £20,131 - 21 hours per week over 3 days (at least one day a week in the office). Fixed term (1 year).
- Pro rata 170.1 hours of annual leave including public holidays (full time equivalent is 40.5 days), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme.
Role
The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO. Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.
To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally with complaints handling. You will have good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman’s jurisdiction. Strong administrative skills, attention to detail and experience of a range of IT applications is essential.
Application notes
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at spso.org.uk/working-for-us for an application pack or contact 0131 243 0982 or recruitment@spso.gov.scot for further information.
Closing date: 14:00 on 19th September 2024
Interviews: To be held week commencing 21st October 2024
All applicants will be notified of the outcome of applications after 27th September.
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Equal Opportunities Statement:
We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to Black, Asian and Minority Ethnic candidates and candidates with disabilities.
We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.
Goodmoves and Payroll Administrator
- Full time
- £27,118 – £30,132
- Hybrid: Glasgow, Edinburgh or Inverness, with the option to work from home for some of the working week.
- Closing 25th November 2024
Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?
We are looking for a detail orientated and customer focused administrator to work across our busy payroll and recruitment service (goodmoves) teams. The successful candidate will play a vital role in ensuring the smooth daily operations of both teams, providing a seamless experience for our customers.
Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot
SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.
This is a fantastic opportunity to become the Executive Assistant to the Chief Executive at Scotland’s leading nature conservation charity. The postholder will provide high-level administrative and general support to the Chief Executive, Chair and Council (Board of Trustees), as well as liaising with a wide variety of other stakeholders inside and outside the organisation. This is a rewarding, interesting and fulfilling role for someone who enjoys developing strong relationships, has excellent organisational skills and wants to make a difference to the protection and restoration of nature at a time when it has never been more important.
Main duties include:
- Diary management, including coordinating internal and external meetings, events and travel
- Acting as first point of contact; dealing with correspondence and phone calls and being a representative of the CEO in their absence
- Liaising with Senior Management Team, Management Team, Line Managers and other relevant colleagues as required
- Administrative duties such as processing expense claims and maintaining and managing digital filling systems
- Co-ordinating and providing secretarial support for Council meetings including agendas, action updates, attendance, meeting papers and minute taking
- Providing administrative support to the Trust’s Chair and Committees
The successful candidate will have great people skills, professionalism, initiative and resilience. You’ll have a keen eye for detail and will relish the opportunity to play a part in bringing about nature’s recovery in Scotland, working alongside colleagues who share a common vision.
About us
For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas.
The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.
The benefits
- Flexi time/Hybrid working
- Salary sacrifice Cycle to Work and pension schemes
- Weekly wellness hour
- Generous Sick pay allowance
- Enhanced maternity/paternity pay
- Training and Development focus
About the role
The role of the Facilities Administrator is to effectively facilitate property maintenance and related services. Maintain vehicle fleet and its administrative systems and support other departmental staff in related administrative tasks as and when required.
The key success areas are:
- Providing a professional, timely and proactive approach to ensure all properties, fleet and any equipment are updated, within lease and/or fit for purpose.
- Providing a diligent, helpful and organised manner when dealing with all Trust Team members
Working within the wider HR & Support Services team in a supportive and flexible environment, this facilities role will require an autonomous approach to working and will provide a real opportunity to make the role your own. The role holder will be required to assist in office based administrative tasks as part of the support services team.
About you
You will bring with you
- Experience of providing administrative support
- Experience of delivering customer service by telephone and email
- Ability to prioritise and ensure tasks are completed efficiently
- Highly Proficient in the use of MS Word, Excel and Outlook
- Knowledge of and experience gained from a Facilities role (desirable)
About us
For 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas.
The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.
The benefits
- Flexi time/Hybrid working
- Salary sacrifice Cycle to Work and pension schemes
- Weekly wellness hour
- Generous Sick pay allowance
- Enhanced maternity/paternity pay
- Training and Development focus
Knowledge exchange officer (part-time)
- Part time
- £29,381 pro-rata
- Hybrid: Edinburgh Office at least once a fortnight
- Closing 20th November 2024
Working closely across the small team at Scotland’s International Development Alliance (SIDA), this post offers an exciting opportunity to support and coordinate knowledge-exchange communities of practice across a network of actors on global sustainable development in Scotland, including members from public and private sectors, academia and civil society. The role will support our members to contribute effectively to global, sustainable development by developing learning opportunities, tools, and resources based on members’ needs, as well as on key developments across the sector.
The postholder will lead on the planning, delivery and evaluation of SIDA’s programme of learning activities for members including workshops, peer learning events, mentoring, webinars and other events on key topics of interest to the sector.
About Scotland's International Development Alliance
Scotland’s International Development Alliance is the membership body for everyone committed to creating a fairer world, free from poverty, injustice and environmental threats.
Our work facilitates connections in global development to improve impact and effectiveness for a range of actors including public sector bodies, third sector and international NGOs, private companies, universities and charitable trusts.
Our network has a global reach, with members working in more than 100 countries with a wide range of specialisms. We exist to improve the capacity, influence and effectiveness of those working on global development connected to Scotland through providing opportunities for networking, debate, training and promotion of good practice. We help members share their skills and learn from each other’s best practice to boost effectiveness of our members and their partners
SIDA has excellent working terms including a 4 day week currently in place.
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