Organisational Profile:

The Village Centre is a vibrant community centre with over 100 groups using the buildings, and a busy café boasting delicious and affordable food daily. We exist in order to fulfil the needs of our local community by offering a safe and comfortable place for groups to meet, at affordable prices. The Village Centre is a place where all are welcome and all are valued. We strive to be a Centre for the Community, rather than a Community Centre, helping, serving, and equipping those in our local community to be live their best lives. Working in Partnership with East Mains Baptist Church, we offer a range of free courses and services, alongside our commercial groups meeting within our premises.

Job Purpose:

As the Centre Manager, the post holder is required to lead the team of café and support staff. To plan, coordinate, and direct a broad range of services that allow the organisation to operate efficiently and effectively.

The post holder will develop and underpin the services required to enable The Village Centre to provide a professional, relational, person-centred approach to serving the local community.

Support our information systems where appropriate, ensuring data integrity across the organisation, maintaining records with regards to volunteering, finance, bookings, payroll, and any other operational requirement.

The post holder will facilitate the room booking system, setting up rooms and co-ordinating catering requirements.

The post holder will drive a process of continuous improvement across all aspects of the business.

In addition, the post holder will attend meetings and networking events to promote the work of the organisation, and make good connections with other organisations.

Full job description can be downloaded below.

Role Summary

To provide professional, friendly, and efficient reception services to Norton Park tenants, their clients, and visitors. This role also includes supporting the management and staff of Norton Park SCIO with administrative tasks and managing conference centre bookings.

Key Responsibilities

Reception Duties

• Answer incoming calls professionally and assist with tenant and external inquiries.
• Greet visitors and follow tenant-specific procedures for visitor management.
• Issue visitor and staff passes; maintain accurate records.
• Update staff records and manage security access systems regularly.
• Serve as an information point for visitors.
• Keep the reception calendar up to date and manage the reception noticeboard weekly.
• Ensure the reception area is presentable at all times.
• Manage the signing-in book during fire drills and emergency evacuations.

Administrative Duties

• Sort and distribute incoming for tenants.
• Prepare and distribute circulars and memos as needed.
• Support the Norton Park SCIO management team with various administrative tasks.
• Oversee and manage daily bookings for the conference centre and meeting rooms.
• Assist with booking enquiries from tenants and external organisations
• Maintain computer files and tenant lists accurately.

Communications and Marketing

• Assist with posting content on social media platforms and engaging with followers.
• Help update the website with news, events, and other relevant content.
• Support drafting and sending internal and external communications, including newsletters and emails.
• Assist with promotion events and activities through various channels.
• Assist in creating and organising marketing materials.

General Responsibilities

• Opening & closing facilities when required.
• Provide coverage for holidays/sick leave
• Follow all health and safety regulations and stay up to date when required.
• Comply with all organisational policies and procedures

Terms and Conditions

Place of Work: Norton Park Business Centre, 57 Albion Road, Edinburgh, EH7 5QY

Hours of Work: 14 hours per week: 9:00 am – 5:00 pm on Thursdays and 9:00 am – 4:00 pm on Fridays (including a 1-hour unpaid lunch break).

Salary: £24,000 pro rata

Pension: Norton Park SCIO run a contributory pension scheme, which staff are encouraged to join. Employer contribution 7% and employee contribution 5%.

Annual leave: Pro rata entitlement of 25 days of annual leave plus 10 public holidays each year. Note: Annual leave must be used during the Christmas and New Year break.

Volunteering leave: Pro rata entitlement of 2 paid days of leave per year for approved volunteering activities.

Health Insurance: Free Healthcare coverage through Benenden Health

Person Specification

Required experience, qualities and skills.

• Interest in working within the Voluntary Sector.
• Ability to work quickly and accurately under pressure.
• Strong interpersonal and communication skills, with the ability to handle stressful situations.
• Ability to work independently and on own initiative.
• High competency in Excel and Word (formal qualifications preferred).
• Strong organisational skills with the ability to prioritise workload.
• Flexibility and a team-oriented, self-motivated attitude.

Desirable criteria

• Formal qualifications in admin or reception services.
• Previous experience in a reception or similar role.

Haddington Bridge Centre Motorcycle Project

The Bridge Centre Motorcycle Project (BCMP) is a charitable organisation, operating as a part of The Haddington Bridge Centre Ltd. The Project was first established in 1990.

BCMP works with young people aged from 11 to 24 and is designed to work with individuals who have a wide range of additional support needs by using off road motorcycles and team building games/exercises as mediums to engage them. The work is ultimately aimed at promoting inclusion and social welfare.

The 3 main types of work undertaken at the Project are:

• Group Work Programmes

(Educational Support Programmes)

• 1-2-1 Programmes

(Individual Placements)

• Open Access Club

BCMP Works with young people individually or in small groups to develop confidence, supporting them to challenge themselves and work towards exciting and achievable goals, while learning new life skills.

The Project works with Secondary Schools and other partnering youth agencies/organisations with the aim of identifying young people who would benefit from taking part in an Educational Support Programme. The Project also works with referred young people who are not so suited to participating in group work, on a 1-1 basis.

In addition, the Project runs an open access club for young people aged 11-16 to join. This part of the Project allows self-referred young people to learn the skills and techniques of off-road motorcycling in a safe environment.

The Project requires an enthusiastic, organised and highly motivated individual with significant Youth / Support work experience to join the Motorcycle Project staff team. The post will be fixed term for one year in the first instance.

The successful candidate will be required to work as part of an existing team for a well-established youth Motorcycle Project and will be given full training. We work closely with local schools and youth agencies to provide group work and 1-1 programmes for young people. The Project uses off road motorcycles and group work activities to focus and engage young people.

LCIL is a user-led organisation providing a range of services that enable Disabled People to live independently in the community of their choice.

This is an exciting opportunity to join our team and help shape and develop our work with disabled people across Edinburgh and the Lothians.

The FMS Administrator will contribute to the effective delivery of the Financial Management Service supporting disabled people, their carers and families who are in receipt of, Self-directed Support (SDS).

The role is fast paced and every day is different so it is a great opportunity for someone to join us that is looking for a chance to help Disabled People live independently.

Please refer to the job description and personal specification for further information.

If you have any questions regarding the recruitment process, please contact Heather Colville via HR@lothiancil.org.uk