The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to
individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of
their Universal Credit claim and ensuring they receive their first payment. This involves helping with online
forms, the evidence required, and verifying their identity online using telephone and web chat.
Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the
local people.
For more details about the key responsibilities of the role and knowledge, skills and experience required, please
refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau
Adviser Training Programme would be advantageous but is not essential as full training will be given.
About GNWCAB
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through
access to advice and support that helps them affect positive change in their lives and the lives of those around
them.
We specialise in providing free, impartial and confidential information and advice services on issues ranging from
debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are
available to everyone in our local communities, and we aim to make them as accessible as possible by promoting
equality and diversity, and challenging discrimination.
We offer client led multi-channel advice and provide true channel choice as clients can access the support they need
in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat. We also operate
extensive outreach services in community locations, GP surgeries and schools, providing advice and information
in local communities across North West Glasgow.
Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local,
Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our
Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively,
the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice,
immigration and asylum, and languages.
Employee benefits
Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual
leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer
offering family friendly flexible working arrangements where appropriate.
Glasgow North West Citizens Advice Bureau is an equal opportunities employer.