Are you a passionate relationship builder who drives impactful partnerships? Join Chest Heart and Stroke Scotland as our Business Relationship Manager and help transform lives across Scotland!

About Chest Heart and Stroke Scotland?

At Chest Heart and Stroke Scotland (CHSS), we strive to improve the quality of life for people in Scotland affected by chest, heart, and stroke conditions. Our mission is to ensure that everyone living with these conditions gets the support they need. By joining our team, you’ll be part of a passionate and dedicated organisation committed to making a real difference in people’s lives.

We are now seeking a Business Relationship Manager to drive and manage partnerships with businesses across Scotland. This role is key to increasing awareness, generating income, and building meaningful corporate relationships that will help us continue our vital work.

What will you do as Business Relationship Manager?

The Business Relationship Manager will play a pivotal role in driving income growth and expanding the reach of Chest Heart & Stroke Scotland (CHSS). This role involves identifying, cultivating, and securing new business opportunities, including strategic and operational partnerships, grant funding, and other income streams. You will work closely with the Head of Business Development to implement strategic initiatives that align with the CHSS’s mission to improve the quality of life for people affected by chest, heart, and stroke conditions in Scotland. Key responsibilities include:

Develop and Implement Strategy – Create and execute a strategic plan for engaging with businesses across Scotland to build lasting partnerships and maximise income.

CRM System Management – Oversee the accurate recording, analysis, and reporting of all partnership activities within our CRM system to drive data-driven decision-making, support relationship-building efforts, and ensure team members effectively utilise the system.

Relationship Management – Cultivate and maintain strong relationships with existing business partners while identifying opportunities to expand our corporate network.

Stockholder engagement and collaboration – Engage with stakeholders, including healthcare professionals and community groups to identify collaborative opportunities.

Reporting and Evaluation – Regularly monitor, evaluate, and report on partnership progress, providing insights and recommendations to enhance future performance.

Project Management – Lead and coordinate partnership projects from conception to completion, ensuring timely delivery and clear communication throughout with stakeholders.

What do we need from you?

Experience:

• Proven experience in a relationship management or business development role within the charity sector – preferably within healthcare.
• Demonstrated ability to secure and manage high-value partnerships with stakeholders.
• Strong understanding of the Scottish charity landscape and relevant market sectors.
• Proficiency in CRM systems – preferably Raiser Edge CRM however not essential.

Key Skills and Attributes

• Problem-Solving & Flexibility – Strong problem-solving skills, with the ability to think laterally and creatively. You should be able to adapt to changing circumstances and develop solutions that meet the needs of the charity.
• Organisational Skills – Highly organised with the ability to multitask and delegate effectively in a fast-moving environment.
• Communication and Presentation – Excellent communication and presentation skills, with the ability to convey CHSS’s mission and values persuasively to stakeholders external from the charity.
• Commitment to CHSS Values – Demonstrate a commitment to upholding and promoting the values of Chest Heart and Stroke Scotland.
• Business Development – Proactively seek out new partnership opportunities through networking, research, and targeted outreach to align with CHSS’s mission and goals.
• Negotiation – secure funding agreements and other forms of financial support.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

We are looking for an enthusiastic, self-motivated, and dynamic Café Manager to lead Edinburgh’s first coffee shop where 100% of profits provide mental health support across Scotland, Hopetown Coffee.

This is an exciting role that will play a key role in establishing Hopetown Coffee as one of the go-to establishments within Edinburgh’s coffee scene along with bringing business acumen to inspire projects and initiatives that help boost income. This is a hands-on job, we are looking for someone who can operate a café machine like it is second nature as well as being a good team leader. The postholder will be tech-savvy, able to multi-task, has great management skills, and is able to inspire and motivate a small team of exceptional staff.

The Café Manager is a pivotal role within our Operations Team and is a unique opportunity to work within the Charity sector where you will create an uplifting, non-stigmatising café that will be known for great coffee, and awareness raising of mental health and mental illness, and is a dynamic space where everyone is welcome.

Café’ operational hours are: Monday – Saturday 08:00 – 17:00hrs and Sunday 08:00 – 16:00.

Key Responsibilities:

• Lead and manage the day-to-day operations of the café
• Enhance and achieve sales and guest review targets
• Quality control of food and drinks, ensuring that each item served to a customer is of the highest quality
• Ensure the business runs at net zero and where appropriate work with other social enterprise businesses within the community
• Bring fresh ideas to the business through revolving menus, deals, events
• Ensure the highest standards of Health & Safety are always maintained
• Ensure all aspects of Health and Security, fire, and emergency procedures are established and maintained
• Ordering and stock management and rotation
• Line manage and develop your team to their full potential, manage rotas, and lead on staff recruitment
• Contribute to the sales and marketing strategy for the business including the day-to-day management of social media platforms

Essential Criteria:

• Barista Experience (1 year)
• Hospitality Management Experience (1 year)
• Align with the values of Change Mental Health

Directorate: Operations

Reports To: Director of Operations

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
• A 35-hour working week, enhanced sick pay & season ticket loan
• Flexible and Hybrid Working
• Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements
• Generous 37 days’ holiday
• Paid Mental Wellbeing Days
• Professional development including funded opportunities